Knowledge Management

Management Development Seminar

Knowledge Management or the missed outmissed out corporate resource

By Lukas Ritzel, July 2 2007more @ http://tinyurl.com/ykj29t

• Jeremic• Nationality: Jugoslavia• Expertise: Just about every

single corner of our school• Jobtitle: Maintenance• Joblevel

Knowledge Worker

Competitive Market

Collaboration Tools

Job 4 life / ever learning

Everybodies Brain

The Type of People Now Employed

• “Silent” Generation (born 1930-1945)– Born with the military technologies that were to lead to analog, digital

and virtual technologies

• “Baby-Boom” Generation (born 1945-1960)– Born with the analog and space technologies that accelerated the

development of digital technologies

• Generation “X” (born 1960-1975)– Born among analog technologies (telephone, TV), witnessed and

participated in the development of digital technologies

• Generation “Y” (born 1975-1990)– Born with the first generation of digital technologies, witnessed and

participated in the development of networked technologies

• … and NEW streaming into the corporate, Net-Generation “e” (born 1990-2007)– Consider computers and the Internet as ‘natural’ as telephones and

refrigerators– Ready to share (flickr wedding pictures, blogspehere)

Portrait of a 3rd Millennium Employee Net-gen

• Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously

• Multi-linguist• Power-user of ICT• Generator of economic, social and environmental value

What do they DO different?

Lisa and her buddies

not

What did we learn so far?

• Knowledge is everywhere• There are many current drivers that enable

knowledge creation and capturing• Knowledge can be rather complex• You have to deal with different types of people

having different strengths and capacities• AND you manage it all

•BUT is this IT!

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students guess

actual-

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students guess average actual

Wikipedia – the crowd

is smart

24CrowdSourcingCrowdSourcing

25

The crowd is ready to work. So who’s hiring?

Companies in a wide array of industries create ways to use the

intelligence and creativity of distributed labor.

26

.comThreadless.com

This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year.

27

Is there more? Web2.0

And what has this to do with public sector daily business?

WIKINOMICS• Renovate the tired rules that inhibit innovation• Achieve breakthroughs in public service delivery• Understand what today’s global youth really expect

of government• Differentiate employee recruitment programs• Reinvigorate democratic processes• Solve enduring policy

challenges

E-gov – the new thing?

Forget E-gov

from ‘e-government’ to a ‘transformational government strategy’

http://www.eu-esis.org/esis2www/EEwww5.htm

http://www.tallinn.info/flash/

moritzleuenberger.blueblog.ch

What goes on in Asia?

And what will Web3.0 be like?

Back to the Future>>U.S. Government Presence Grows in

Second Life Online WorldAgencies use virtual reality environment for

education, outreach

“It’s a tremendously powerful tool set that eliminates the time and space boundaries that normally hold people back from collaborating with each other,” he said. “We see that as another primary focus for the government.”