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Knowledge Management to most important and normally missed Resource by Lukas Ritzel, Prasena
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Management Development Seminar
Knowledge Management or the missed outmissed out corporate resource
By Lukas Ritzel, July 2 2007more @ http://tinyurl.com/ykj29t
• Jeremic• Nationality: Jugoslavia• Expertise: Just about every
single corner of our school• Jobtitle: Maintenance• Joblevel
Knowledge Worker
Competitive Market
Collaboration Tools
Job 4 life / ever learning
Everybodies Brain
The Type of People Now Employed
• “Silent” Generation (born 1930-1945)– Born with the military technologies that were to lead to analog, digital
and virtual technologies
• “Baby-Boom” Generation (born 1945-1960)– Born with the analog and space technologies that accelerated the
development of digital technologies
• Generation “X” (born 1960-1975)– Born among analog technologies (telephone, TV), witnessed and
participated in the development of digital technologies
• Generation “Y” (born 1975-1990)– Born with the first generation of digital technologies, witnessed and
participated in the development of networked technologies
• … and NEW streaming into the corporate, Net-Generation “e” (born 1990-2007)– Consider computers and the Internet as ‘natural’ as telephones and
refrigerators– Ready to share (flickr wedding pictures, blogspehere)
Portrait of a 3rd Millennium Employee Net-gen
• Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously
• Multi-linguist• Power-user of ICT• Generator of economic, social and environmental value
What do they DO different?
Lisa and her buddies
not
What did we learn so far?
• Knowledge is everywhere• There are many current drivers that enable
knowledge creation and capturing• Knowledge can be rather complex• You have to deal with different types of people
having different strengths and capacities• AND you manage it all
•BUT is this IT!
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lucy
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may
jenn
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cedr
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lynn
rayl
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ravi
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ji su
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eric
students guess
actual-
2'000
4'000
6'000
8'000
10'000
12'000
14'000
16'000
18'000
students guess average actual
Wikipedia – the crowd
is smart
24CrowdSourcingCrowdSourcing
25
The crowd is ready to work. So who’s hiring?
Companies in a wide array of industries create ways to use the
intelligence and creativity of distributed labor.
26
.comThreadless.com
This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year.
27
Is there more? Web2.0
And what has this to do with public sector daily business?
WIKINOMICS• Renovate the tired rules that inhibit innovation• Achieve breakthroughs in public service delivery• Understand what today’s global youth really expect
of government• Differentiate employee recruitment programs• Reinvigorate democratic processes• Solve enduring policy
challenges
E-gov – the new thing?
Forget E-gov
from ‘e-government’ to a ‘transformational government strategy’
http://www.eu-esis.org/esis2www/EEwww5.htm
http://www.tallinn.info/flash/
moritzleuenberger.blueblog.ch
What goes on in Asia?
And what will Web3.0 be like?
Back to the Future>>U.S. Government Presence Grows in
Second Life Online WorldAgencies use virtual reality environment for
education, outreach
“It’s a tremendously powerful tool set that eliminates the time and space boundaries that normally hold people back from collaborating with each other,” he said. “We see that as another primary focus for the government.”