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Husqvarna AIESEC in Poland Application Quality Management
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AIESEC in Poland Showcase Application
AIESEC in Poland wants its stakeholders to have the best customer experiences as possible so we work hard to keep track of our Exchange Quality and our Customers feedback.
This is how we do it!
National Control Board Communication Channel
http://www.myaiesec.net/content/viewwiki.do?contentid=10263249#show
https://podio.com/webforms/4989125/389910
National Control Board Communication Channel
National Control Board Communication Channel
Through our communication channels with both the network of AIESEC in Poland and with our exchange students we seek to give as much information and support, ensuring that all who seek information about the area of operations can find it easily.
National NPS Reports We also provide National NPS Reports where the network can see what are the strong points they have and main weakness to work on with advices from NCB focused on Customer Centricity. Here you can see our reports: July http://www.myaiesec.net/content/viewfile.do?contentid=10281355 August http://www.myaiesec.net/content/viewfile.do?contentid=10274916 September http://www.myaiesec.net/content/viewfile.do?contentid=10281441 October http://www.myaiesec.net/content/viewfile.do?contentid=10283634
Customer Orientation Management
We are running a CEM Challenge with our network. In this challenge we will provide trainings and materials to improve and develop our relationship with our customers.
CEM
http://www.myaiesec.net/content/viewwiki.do?contentid=10279449
Contact with Detractors
We incorage our LCs to get in touch with our detractors so they can understand better what happened but we also get in touch, from National Level, with them if we don’t see if the case is being taken care of.
Contact with Detractors Our contact is made among two “Red phones”. Our email, that we focus in 48h answers (ncb@aiesec.pl) as a rule and our Podio form for complaints/suggestions.
NPS Evolution
As Membership Commi.ee of AIESEC in Poland, as Local Commi.ee representa<ves and with the passion by the organiza<on and the will to change it to a Customer Oriented Organiza<on we are shaping since the very 1st day of our term this behavior among our team, among our network, and specially among our members. That’s why we iden<fy so much with Husqvarna purpose, and to the end of this Award. AIESEC in Poland, 2013-‐14.
AIESEC in Poland 2013-14
Responsibles: MCVP Operations: Matheus Koerich – matheus.koerich@aiesec.net National Control Board Chair: Rafaela Bortoli - rafaela.cruzbortoli@aiesec.net
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