AIESEC in Poland Showcase Application

AIESEC in Poland wants its stakeholders to have the best customer experiences as possible so we work hard to keep track of our Exchange Quality and our Customers feedback.

This is how we do it!

National Control Board Communication Channel

http://www.myaiesec.net/content/viewwiki.do?contentid=10263249#show

https://podio.com/webforms/4989125/389910

National Control Board Communication Channel

National Control Board Communication Channel

Through our communication channels with both the network of AIESEC in Poland and with our exchange students we seek to give as much information and support, ensuring that all who seek information about the area of operations can find it easily.

National NPS Reports We also provide National NPS Reports where the network can see what are the strong points they have and main weakness to work on with advices from NCB focused on Customer Centricity. Here you can see our reports: July http://www.myaiesec.net/content/viewfile.do?contentid=10281355 August http://www.myaiesec.net/content/viewfile.do?contentid=10274916 September http://www.myaiesec.net/content/viewfile.do?contentid=10281441 October http://www.myaiesec.net/content/viewfile.do?contentid=10283634

Customer Orientation Management

We are running a CEM Challenge with our network. In this challenge we will provide trainings and materials to improve and develop our relationship with our customers.

CEM

http://www.myaiesec.net/content/viewwiki.do?contentid=10279449

Contact with Detractors

We incorage our LCs to get in touch with our detractors so they can understand better what happened but we also get in touch, from National Level, with them if we don’t see if the case is being taken care of.

Contact with Detractors Our contact is made among two “Red phones”. Our email, that we focus in 48h answers (ncb@aiesec.pl) as a rule and our Podio form for complaints/suggestions.

NPS Evolution

As  Membership  Commi.ee  of  AIESEC  in  Poland,  as  Local  Commi.ee  representa<ves  and  with   the   passion   by   the   organiza<on   and   the  will   to   change   it   to   a   Customer  Oriented   Organiza<on   we   are   shaping   since   the   very   1st   day   of   our   term   this  behavior  among  our  team,  among  our  network,  and  specially  among  our  members.  That’s   why   we   iden<fy   so   much   with   Husqvarna   purpose,   and   to   the   end   of   this  Award.    AIESEC  in  Poland,  2013-­‐14.  

AIESEC in Poland 2013-14

Responsibles:      MCVP Operations: Matheus Koerich – matheus.koerich@aiesec.net National Control Board Chair: Rafaela Bortoli - rafaela.cruzbortoli@aiesec.net