How Your Technology Consulting Firm Can Focus On Customer Service (Slides)

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http://HowToStartAnITBusiness.com SUMMARY SLIDES: Your technology consulting firm can learn from Virgin’s Branson about exceeding customer expectations on price and service. Copyright (C) SP Home Run Inc.

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How Your Technology

Consulting Firm

Can Focus On

Customer Service

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A Technology

Consulting Firm

Won’t Survive if it

Doesn’t Keep its

Customers Happy

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Consider Some

Tips from Richard

Branson, Founder

of the Virgin Group

of Companies

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Help Set Customer

Expectations

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Guide Customers

About what to

Expect from

Your Company

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Try to Go Beyond

Meeting those

Expectations

and Beat them

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High Levels of

Service Must be

Delivered

Consistently

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Deliver on

Pricing and Service

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Expectations

Should be

Exceeded Both on

Price and Service

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Ask Employees to

Follow the

Golden Rule—

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Treat Clients the

Way You Would

Want to be Treated

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Always Ask for

Feedback from

Clients at the

End of a Job

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Use Positive

Reviews in Your

Marketing & Learn

from Constructive

Criticism

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If Your Technology

Consulting Firm

has Done Well with

Customer Service

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Share Your

Approaches

in the Comments

Section Below

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