Yummy Fast Food

Agenda

About Yummy

Problems & Needs

Business Opportuniti

es

Progress & Possible

Difficulties

ABOUT Yummy Fast Food Ltd

• world's largest Chinese quick service restaurant group established in 1998

• more than 75 self-service fast food restaurants

• known for quality food and services• one of the top 10 Best in Corporate

Management in Hong Kong

PROBLEMS & NEEDS ANALYSISFor Yummy Fast Food Ltd.

Acquisition of Perfect Catering

1• ‘Perfect’ staff brings in

new working culture • ‘Perfect’ and ‘Yummy’

got different cultures

2• Changes to company

structures only• Ignore needs of new

comers for adaption

3• Great impacts on

morale, performance + relationships among new and old staff

Acquisition of

‘Perfect Caterin

g’

Impacts on

Frontline Staff

Impacts on

Company Policies

1. Impacts on Frontline Staff:- Do not get along - No trust, no bonding2. Impacts on Company Policies:- No uniform standards for review system - Senior/Team managers has new responsibilities after the acquisition

1. To be reminded of the ‘Corporate Vision’2. Social bonding between two parties3. Attitude change for both parties4. Changes to old systems:- fairer review system - training for senior/team managers to motivate team members

Problems Needs

BUSINESS OPPORTUNITIESFor Yummy Fast Food Ltd.

• Managers

• Did little about disputes & foster cooperation among colleagues

• Lack of shared vision & synergy

• Able to lead and motivate their teams to work for the common good

• Strategies for team-building and leadership

Target Problem

EffectContent

Program 1Leadership and Team-Building For

Managers

• Managers

• No uniform standards for review system

• Being a competent performance appraiser

• Professional development for an appraisal system with ethics & fairness

Target Problem

EffectContent

Program 2Manager As Appraiser

• All staff including managers

• Different work styles

• Different views of operations

• Equipped with communication and inter-personal skills for goal achieving

• Work on collaboration, team and motivation

Target Problem

EffectContent

Program 3How to Win Friendship in

Workplace

•Tangible gains: course fee ~ $163,000 •Intangible gains: program evaluation, reputation etc.

Estimation

•Short-term opportunity: program for staff•Long-term opportunity: program for managers

Evaluation

•Propose up-to-date training programs for managers•Keep track of Yummy’s satisfaction level

Suggestion

ProjectPhase 1

(on target):Define

Business Context & Strategic

Need

Phase 2 (on

target):Frame the Issues & ConcernsPhase 3 (current stage):Gather

and analyze

data

Phase 4:Design

necessary changes

Phase 5:Implement

and mobilize

Phase 6:

Assessment & Follow

up

Progress summaryPhase 1 & 2:reviewed information given by the clients

Phase 3:Enquired for more company information detailsConducted field observations and surveys Exit interview with employee

Possible difficulties• Difficulties in assess to data (internal

and external)• Anxious employees• Unanticipated threats• Unsuitability of design details• Low involvement of the client• behind schedule