How Your Technology Consulting Firm Can Focus On Customer Service (Slides)

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How Your Technology

Consulting Firm

Can Focus On

Customer Service

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A Technology

Consulting Firm

Won’t Survive if it

Doesn’t Keep its

Customers Happy

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Consider Some

Tips from Richard

Branson, Founder

of the Virgin Group

of Companies



Help Set Customer

Expectations



Guide Customers

About what to

Expect from

Your Company



Try to Go Beyond

Meeting those

Expectations

and Beat them



High Levels of

Service Must be

Delivered

Consistently



Deliver on

Pricing and Service



Expectations

Should be

Exceeded Both on

Price and Service



Ask Employees to

Follow the

Golden Rule—



Treat Clients the

Way You Would

Want to be Treated


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Always Ask for

Feedback from

Clients at the

End of a Job

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Use Positive

Reviews in Your

Marketing & Learn

from Constructive

Criticism



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If Your Technology

Consulting Firm

has Done Well with

Customer Service



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Share Your

Approaches

in the Comments

Section Below



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Consulting Business 6 Proven Ways to

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