Daisy meets Franco - an eCare story

Disruptive Technologi

esNew Operating

Models

Demand for Convenience “Unorthodox”

competition

Enhanced Customer

ExperienceAdoption of New

Operating Models

Value-added Services

Pressure to Stay

Competitive

The Self-Service Economy

To reduce costs

To increase ARPU

To offer more value

To differentiate from the competition

To offer a seamless Customer Experience

Easy & consistent switch: desktop - mobile

Immediacy - to solve her problems fast

A One-Stop-Shop for all actions

Easy & consistent switch: desktop - mobile

No hassle purchasing service upgrades

Control: to access info without assistance

Daisy vs Franco: Self-Service Expectations

Harnesses the power of data and security: hybris

Marketing & Mobile Identity

Focuses equally on reducing costs and

increasing ARPU

Build as a springboard for value-

added services

Integrates with other systems, providing a strong IT & business

infrastructureOffers a

seamless Omni-Channel

customer experience

Our Self-Service Vision

eCare Platform Demo

• Personal account instant access• Multiple subscriptions

management• Cross-sell and up-sell• Subscription retention• Next Best Action• Gamification• Notifications• Fast checkout

B2C Platform Functionalities

• Personal account instant access• Admin account overview• Orders Management Flow• Reports & Analytics• Cross-sell and up-sell• Next Best Actions• Quotations Requesting

B2B Platform Functionalities

eCare Platform Demo

• Mobile Identity• Smart Home products and

services• Cloud Services

Value-added Services

eCare Platform Demo

www.iquestgroup.comgabriel.sobolu@iquestgroup.co

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