Coaching 101 - The Basics

Coaching 101Coaching Circle P2P Group

Facilitator: Sue JohnstonIt’s Understood/Leanintuit

PLEASE NOTESLIDES ≠ PRESENTATION• These slides are designed to be viewed in conjunction with human beings talking and interacting with you.

• They may make little sense to you if you were not at the live session. Contact Sue with questions.

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

Coach Skills for the Agile Workplace

Coach

Places I’ve worked or studied that shaped my learning

Author Trainer Learner

Customary “About the Presenter” slide

Customary cat picture

Customary “about me” slide

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

The BIG idea

The BIG ideaTeach, Consult, Mentor:I show you what I know Coach:I show you what you knowPUSH PULL

IF YOU NEED COACHING, THERE MUST BE SOMETHING WRONG WITH YOU

A COACH TELLS YOU WHAT TO DO

IT’S “TOUCHY FEELY” STUFF

The BIG idea

COACHING MYTHS

The BIG idea

Source: Sherpa Coach Study, 2015

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

What is coaching?Why do people use coaches?

What is coaching?“Help people set better goals and then reach those goals. Ask their clients to do more than they would have done on their own. Help their client to focus better so as to produce results more quickly. Provide clients with the tools, supportand structure to accomplish.” Thomas Leonard, “Father of modern coaching”“Unlocking a person’s potential to maximize their own performance.” John Whitmore, Coaching For Performance“I help you think things through, then do it.” Nick Ellse, first coach I ever met“A coach helps people make the best use of their own resources to meet their goals.” Sue Johnston

What is coaching?International Association of Coaching“Masteries” International Coach Federation“Competencies”

1. Establishing and maintaining a relationship of trust2. Perceiving, affirming and expanding the clients’ potential3. Engaged listening4. Processing in the present5. Expressing6. Clarifying7. Helping clients set and keep clear intentions8. Inviting possibility9. Helping clients create and use supportive systems and structures

1. Meeting Ethical Guidelines + Professional Standards2. Establishing the Coaching Agreement 3. Establishing Trust + Intimacy 4. Coaching Presence5. Active Listening6. Powerful Questioning7. Direct Communication8. Creating Awareness9. Designing Actions10. Planning + Goal Setting11. Managing Progress + Accountability

What is coaching?

Ask

Reflect

ListenAnd resist (like crazy) the temptation to tell people what to do!

What is coaching?

©2013

Ask

Reflect

Listen

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

Powerful questioning“The most serious mistakes are not being made as a result of wrong answers. The most dangerous thing is asking the wrong questions.”

Peter Drucker

Powerful questioning

“I’m not here to answer your questions. I’m here to question your answers.”

But first - Active Listening

Levels of Listening0 Pretend1 Selective2 Attentive3 Empathic

Powerful questioning

• Questions are at the heart of coaching and are a coach’s most important tool.

• A good question at the appropriate time can set change in motion for your clients by creating insight or inspiration.

• It’s not, “The right question at the right time.”There is no one “right way” of coaching.

Powerful questioning• (The) ability to ask questions that reveal the information

needed for maximum benefit to the coaching relationship and the client

• Asks questions that reflect active listening and an understanding of the client’s perspective

• Asks questions that evoke discovery, insight, commitment or action (e.g., those that challenge the client’s assumptions)

• Asks open-ended questions that create greater clarity, possibility or new learning

• Asks questions that move the client towards what they desire, not questions that ask for the client to justify or look backwards

Powerful questioningCoach Mistakes• Being self-conscious• Misunderstanding

“powerful”• Ask “leading” questions• Trying to use

challenging, provocative, life-changing questions

• Settling for the first answer

• Asking why questions using “Why?”

The Fix• Focus on client/team• Curiosity can be

powerful• Ask curious questions• Trying too hard never

works. Ask questions that make clients/teams think

• Ask, “Anything else?” and “What else?”

• Get to why using “What?” and “How?” questions

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

The arc of a coaching conversationIt’s Understood Communication 2015

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

Wrap + action• Select ONE THING we talked about that you would like

to try• Select ONE INDIVIDUAL or team you would like to try it

with• Or ONE CIRCUMSTANCE under which you want to try it• Experiment for a week• Learn• Tweak/adjust• Try it again

OptionsThe BIG idea

What is coaching?

Powerful questions

Coaching Convo Arc

Wrap + action

Doing Done

Questions?

Sue Johnstonsue@itsunderstood.com

@itsunderstood

itsunderstood.com