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November 2011
Customer Satisfaction at Cipherion Quarterly customer satisfaction review Integral part of our quality control policies and
procedures Annual Survey, conducted anonymously, yielding a true
and honest picture of attitudes to our service Commitment to on-going customer satisfaction
measurement Provide our customers with a promise to act on feedback
98.3% Customer Satisfaction
93% Rate Translation Quality as either “Excellent” or “Good”
97% Satisfaction with Turnarounds
76% “Certain” or “Very Likely” to use Cipherion again
93% would recommend Cipherion to a Colleague or Business Partner
97% Confidence in Cipherion (>75%)An amazing 59% have 100% confidence
85% believe Cipherion represents “Excellent” or “Good” value for money
High Performance across a range of Project KPIs
High Performance across a range of Project KPIs (2)
High Performance across a range of Project KPIs (3)
Translation Quality is the most important factor when buying translation services
71% of Future Language Requirements are the European “Big Four”
Followed by Asian and Eastern European languages
Upcoming Trends are Website translations, Interpreting and Multilingual SEO/Google Adword Campaigns
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