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The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
Global Market
Third-Quarter Headlines
Combined ACV $13.9B 21%
As-a-Service ACV $6.2 45%
Combined* Market $28.3B 16%
As-a-Service $10.5B 41%
Traditional $17.7B 5%
Combined* Market $9.5B 11%
As-a-Service $3.7B 20%
Traditional $5.8B 5%
3Q16 ACV YTD ACV
Combined ACV $11.0B 11%
As-a-Service ACV $2.6 28%
As-a-Service ACV $1.7 45%
AMERICAS
EMEA
ASIA PACIFIC
Combined ACV $3.3B 15%
*Combined: AaS + Traditional
Regional Market YTD
HOT INDUSTRIES : MANUFACTURING, RETAIL AND BUSINESS SERVICES
HOT INDUSTRIES : TELECOM AND MANUFACTURING
Global Forecast for 2016
Combined ACV growth expected to be well above 30%
Traditional market expected to be up by mid-single digits
Global Sourcing Market Reaches Record $9.5 Billion in Third Quarter
ALL REGIONS SHOWING HEALTHY GROWTH
IAAS CONTINUES TO OUTPACESAAS IN ACV
ITO CONTINUES DOMINANCE OVER UNEVEN BPO MARKET
AS-A-SERVICE ACV SURPASSES TRADITIONAL ACV IN ASIA PACIFIC FOR FIRST TIME
AS-A-SERVICE NEARLY EQUAL TO TRADITIONAL MARKET IN THE AMERICAS
AS-A-SERVICE GROWTH NOT COMING AT EXPENSE OF TRADITIONAL SOURCING; OVERALL MARKET EXPANDING WITH GROWTH OF CLOUD-FIRST SOLUTIONS
HOT INDUSTRIES: FINANCIAL SERVICES, HEALTHCARE AND BUSINESS SERVICES
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