Strong 4Q Caps One of Best Years

Ever for Outsourcing

Americas & Asia Pacific double-digit ACV growth for 2014; EMEA

27%

7%

4Q14 ACV

$23.1B2014 ACV to 16%

4Q14 Contract volume 6%

Asia-Pac

EMEA

AmericasFin Serv &Energy

Mfg, Energy &Transportation

Mfg & Telecom

industry growthglobal

1H15 expected to be flat against strong 1H14

77%

4Q14 Broader MarketContract Award Trend

$2.1B

$17.3B

8%up

Americas ACV up 43%

The value of restructured

contracts rose

4Q14 by Domain

4Q14 Regional Growth Leader

13%Year end

in 4Q14

ITO up

121 contracts signed

The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.

For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

FY14 growth fueled by ITO,

new scope and restructured contracts,

mega-relationships

To view the full ISG Outsourcing Index results, click here.

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