shaun-west documents

Euroma paper.pptx
Engineering Euroma paper.pptx
Service innovation overview
Business Service innovation overview
Keynote at Roland Berger Service 3.0 evening in Zurich 12 Dec 2014
Education Keynote at Roland Berger Service 3.0 evening in Zurich 12 Dec 2014
Servitization continuum
Engineering Servitization continuum
How can conversions, modifications and upgrades create value for the owner?
Education How can conversions, modifications and upgrades create value for the owner?
High-speed balancing, Sulzer Technical Review, 2009
Business High-speed balancing, Sulzer Technical Review, 2009
Why can upgrades create a conflict
Education Why can upgrades create a conflict
Fuel Flexibility - a techno-economic review
Business Fuel Flexibility - a techno-economic review
Improved power plant performance, Sulzer Technical Review, 2009
Business Improved power plant performance, Sulzer Technical Review, 2009
Business Engineering Sustainable Energy Systems Speaker Series - spring 2014
Education Business Engineering Sustainable Energy Systems Speaker Series - spring 2014
Aligning metrics to customer value creation for the maintenance of power generation asset
Education Aligning metrics to customer value creation for the maintenance of power generation asset
Evolve or die – relevant lessons for Swiss utilities following privatization and deregulation
Economy & Finance Evolve or die – relevant lessons for Swiss utilities following privatization and deregulation
The use of equipment life-cycle analysis to identify new service opportunities
Documents The use of equipment life-cycle analysis to identify new service opportunities
The use of equipment life-cycle analysis to identify new service opportunities
Education The use of equipment life-cycle analysis to identify new service opportunities
Come to Study in Lucerne
Education Come to Study in Lucerne
Stanford ecosystems and innovation
Business Stanford ecosystems and innovation
Remote 4.0! und service? it all starts with the right value proposition
Business Remote 4.0! und service? it all starts with the right value proposition
Swissmem 2016 remote- 4.0! und service? it all starts with the right value proposition en
Education Swissmem 2016 remote- 4.0! und service? it all starts with the right value proposition en
Visual communication
Presentations & Public Speaking Visual communication
Quality in services – what is it?
Engineering Quality in services – what is it?
CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE IN A SERVICE ENVIRONMENT?
Marketing CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE IN A SERVICE ENVIRONMENT?