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IHG Travel Agent Newsletter
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in this issueWhat’s neW p 2
groups & Meetings: p 2
Crowne plaza® Louisville airport
iHg and Boston p 2
iHg in the news p 2
Hotel spotlights: p 3
interContinental® atlanta Buckhead
Crowne plaza Chicago-northbrook
staybridge suites® san antonio stone oak
staybridge suites Houston/nasa
Destination Connection: p 4
interContinental® Hotels in new York City
renovation Corner: p 4
Holiday inn® resort Daytona
iHg travel agency team p 4
iHgagent.com p 5
iHg Brand information p 6
did you know?The number one
member-preferred feature
of a hotel loyalty program
is “No Points Expiration.”
Priority Club Rewards®
is one of the few that
offers this feature!
IHG News for Travel Agents
Alice McQuade Director, Travel Agency &
Government Sales
Thank You!i would like to thank you for all your support. iHg
has reported strong earnings through the first half of
2011. We certainly could not have done this without
the great partnerships we have with the travel agency
community. i know that your business also continues
to improve. We look forward to continuing this trend
for the remainder of 2011 and beyond. all i can say is,
what a difference a year makes!
it’s been one year since the rollout of our
revised travel agency portal, Travel Consultant
Connection (www.IHGAgent.com) including
iHg agent university, which won us the american
society of training and Development (astD)
eLearning excellence award. prior to our launch,
we conducted focus groups with travel agents to
determine what information was needed in order
to fully understand iHg and be able to sell our
brands to your clients. since the rollout, we have
continued to solicit feedback from the agency
community. i am happy to announce that, based
on your feedback, changes are coming to the
agency portal as well as to our university
Learning program. You can look for these
changes in Fall 2011.
Boston is a great destination for a fun getaway.
Check out the article on page 2.
in our next edition, we will give you an update
on the effort we are putting forth toward our
Crowne plaza brand. if you like the refreshed
Holiday inn brand, you are going to love the new
Crowne plaza.
i hope you find the impressions newsletter
useful and informative. as we strive to continue
improving our communication with you, we would
love your feedback on additional content you
would like to hear from us. enjoy!
Best regards,
alice McQuade
TM
Crowne Plaza Louisville Airport830 Phillips Ln. • Louisville, KY 40209(800) 633-8723 • cplouisville.com
Crowne Plaza – The Place To Meet From high-speed internet access to a great night’s sleep, we’re
experts in making guests feel comfortable, relaxed and productive when they stay with us. the Crowne plaza place
to Meet program allows meeting planners to custom tailor their events to best suit their needs and meet their goals.
FAST Fact – Crowne plaza has the most hotels in the pipeline of any upscale brand globally. We’ve
invested half a billion dollars to renovate the portfolio in the americas, offering even greater value to travelers.
IHG in the News
Groups & MeetingsLocated within a day’s drive of 50% of the u.s.
population, this beautiful hotel is right across
the street from the Louisville international
airport and the Kentucky exposition Center,
offering over 55,000 square feet of meeting
space. it is within 7 minutes of downtown
Louisville and the entertainment district. the
hotel showcases 24 meeting rooms with two
ballrooms, an exhibit hall and 588 guest rooms,
plus complimentary parking for guests, tour
buses and equipment vehicles. a 24-hour airport
shuttle, on-site restaurant, retail shop, fitness
center, indoor pool, deli and business center make
it convenient for your meeting attendees. the
recently renovated hotel and expert staff will
make your clients’ stays wonderful.
NewHotelOPeNINGS
the City of Boston hosts over 12 million
annual visitors from across the country
and around the globe. this vibrant, thriving
city is renowned for its cultural facilities,
world-class educational institutions and
champion sports franchises, as well as its
place at the very forefront of american
history. tourism is one of new england’s largest
industries; as the region’s social and commercial
“hub,” Boston is willing to accommodate and
entertain you as few other cities can.
getting around Boston just got easier! on april 21,
2011, Mayor thomas M. Menino signed a contract
IHG and Boston: A Great Combination
Featured Hotel
InterContinental santa Fe, nM – Fall 2011
Crowne Plaza suffern, nY – april 2011
Hotel Indigo®
College park, ga – June 2011
Holiday Inn phoenix airport north, aZ – March 2011 evansville, in– February 2011 newark airport, nJ– april 2011
Holiday Inn express green Bay east, Wi – april 2011
Staybridge Suites® Wilmington east, nC – april 2011 syracuse - Liverpool, nY – april 2011 san antonio stone oak, tX – april 2011
Candlewood Suites® Decatur, ga – May 2011 Wake Forest, nC – May 2011 georgetown, tX – May 2011
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TM
RumBa Trio Dip: Hummus Chickpea Puree Ingredients:2 c. canned garbanzo beans, drained 2 cloves garlic, halved1/3 c. tahini 1 tbsp olive oil1/4 c. lemon juice 1 pinch paprika1 tsp salt 1 tsp minced fresh parsley Preparation: Place the garbanzo beans, tahini, lemon juice, salt & garlic in a blender or food processor. Blend until smooth. Transfer mixture to a serving bowl. Drizzle olive oil over the bean mixture. Sprinkle with paprika & parsley.
Compliments of Chef Montarou, InterContinental Boston
with alta Bicycle share to bring a cutting-edge
bike share system to the City of Boston, one of the
first in the country. Dubbed Hubway specifically
for the region, the installation of the system will
begin soon with 61 stations located across the
entire city, incorporating over 600 bicycles. the
official opening of the system is scheduled for
this summer and locations will include Kenmore
square, roxbury, the south end, the Longwood
Medical area, allston, Brighton, the Back Bay and
more. Hubway is a program under Mayor Menino’s
nationally recognized Boston Bikes program that
he launched to make Boston one of the world’s
premiere cycling cities.
The InterContinental Boston’s RumBa pays tribute to the legends and lore of the
historic rum trade period in a sophisticated rum-themed cocktail bar serving an
international collection of distilled rums. RumBa is now a Certified Green Restaurant®.
IHG has more than 30 hotels located throughout the greater Boston area.
InterContinental Buckhead3315 Peachtree Rd. NEAtlanta, GA 30326 (404) 946-9000intercontinental.com/buckhead
InterContinental Buckhead Atlanta is located on Peachtree
Road in the center of Buckhead, the city’s foremost
residential and commercial address. With over 30 languages
and countries represented
by the staff, the hotel weaves
together an international
presence with southern charm.
The hotel is within walking
distance of the city’s business
district and minutes away
from trendy restaurants,
nightlife and the finest
shopping in the Southeast.
HOTeL SPOTLIGHTS
Crowne Plaza Chicago-Northbrook2875 N. Milwaukee Ave.Northbrook, IL 60062(847) 298-2525crowneplaza.com/northbrookchi
The first-class, full-service Crowne Plaza Chicago-Northbrook
offers a level of service, amenities and stylish accommodations
like no other. The hotel features 318 guestrooms including
19 suites, 15,000 square feet of meeting/banquet space,
complimentary wireless Internet and microwaves and
refrigerators in each guestroom. Located in the prestigious
northern suburbs of Chicago, just a nine-mile drive from
O’Hare International
Airport (ORD) and
20 minutes from
downtown, we offer an
unparalleled business or
vacation experience.
Staybridge Suites Houston-NASA/Clear Lake501 West Texas AvenueWebster, TX 77598(281) 338-0900nasahotel.com
Get comfortable at the new Staybridge Suites Houston -
NASA/Clear Lake. We are conveniently located just five
minutes from NASA’s Johnson Space Center. Our suites
range from 30% to 75% larger than ordinary hotel rooms,
making them ideal for guests to decompress and unwind.
Agent discounts
of up to 50% are
offered all year!
Come see why
they rank us #1
on TripAdvisor!
Exceeding your expectations is always the goal at Holiday Inn
San Antonio Airport/North Star Mall. Located one mile from
the International Airport, 7 miles from the Downtown/Riverwalk
area and minutes from a variety of business & entertainment
venues in the city, our property
is undoubtedly the choice of
both business and leisure
travelers. The Bravo Bar and
Grill provide a warm, relaxed
atmosphere and a perfect
place to unwind after a busy day.
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B u c k h e a d
Holiday Inn San Antonio International Airport77 N.E. Loop 410San Antonio, Texas 78216(210) 349-9900holidayinn.com/sat-intlapt
IHG
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DAYTONA BEACH OCEANFRONT
The Holiday Inn Resort Daytona exudes
a warm & friendly atmosphere with all
the amenities of a full-service resort.
it only takes a new York Minute to book with
interContinental Hotels of new York City!
the Big apple now plays host to not one but
two landmark interContinental properties:
interContinental new York times square and
interContinental new York Barclay.
a new landmark has arrived in times square with
the opening of the brand new interContinental.
Located in the “Crossroads of the World” the hotel
is just steps away from theatre, dining, fashion
and business worlds. the area offers everything
from the razzle-dazzle of times square to the
down-home hip of the Clinton District. guestrooms
designed to evoke a chic Manhattan residence offer
panoramic views of the city, as well as bathrooms that
create a spa-like experience with walk-in rain showers
and a touch screen computer. the hotel also features a
French Brasserie restaurant, Ça Va, by celebrated Chef
todd english.
the legend continues in Midtown Manhattan with
the interContinental new York Barclay. restored to
its 1962 neo-federal style, the hotel welcomes guests
with warmth and sophistication. situated off park
avenue, the hotel is near major financial offices,
rockefeller Center and the Metropolitan Museum of
art. this landmark hotel with 685 guestrooms and
86 suites offers the perfect combination of historic
charm and contemporary features. Be sure to visit
www.intercontinental.com/intercontinental/en/
gb/destinations/newyork for promotions and more
information on these new York landmarks.
Destination Connection
Alice McQuadeDirector, Travel Agency & Government [email protected]
eileen Moran-BarnesGlobal Account [email protected] – BCD Travel
Scott SlaterGlobal Account [email protected] – American Express Travel
Linda Baygents Key Account [email protected] – ABC Global Services, CarlsonWagonlit Travel-US, OSSN/TRUE, RADiUS Travel, THOR Travel Services
Isabel Ferreira Key Account Director404-531-5775 [email protected] – CCRA Travel Solutions, FCm Travel Solutions, Hickory Travel Systems/Custom Travel Systems, JTB USA inc., Travelocity Business, Travelsavers
Judy Silcox, CTC, CCTeKey Account Director [email protected] – CWTSatoTravel, Government Transient, GSA FedRooms, Omega World Travel, US Navy Elite, Western States Contracting Alliance (WSCA)
Marie VanDervoortManager, Travel Agency [email protected] Agency Visits & Marketing Programs
Holiday Inn Resort Daytona Beach
something sparkles in Daytona and it’s the new
Holiday inn resort. after a $5 million renovation,
the Holiday inn resort is ready to provide a
lifetime of memories in Daytona Beach.
perfectly situated on the “World’s Most Famous
Beach,” the Holiday inn resort exudes a warm
and friendly atmosphere while offering all the
amenities of a full-service resort. Whether you’re
sipping a refreshing cocktail in the ocean-view
restaurant or basking in the warmth of the
oceanfront fire pits, you’re sure to feel relaxed and
pampered by our gracious staff. and that’s not all.
With a fitness center, business center, meeting space,
free local calls, free newspaper and full-service
restaurant, the business traveler needs to look no further.
For the family vacationer, our game room with seasonal
recreation director, children’s splash park, kids-eat-free
policy and bunk-bed suites provide children with
abundant activities and allow parents and their wallets
to take a breather. each room has a view of the ocean
and is equipped with a microwave, refrigerator, wireless
internet and a private balcony. Be sure to visit us at
www.hiresortdaytona.com to check out our numerous
packages and see what Daytona has to offer.
InterContinental Hotels & Resorts – New York City
Featured Hotels
RENOVATION CORNER
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intercontinental.com/timessquare
intercontinental.com/newyork
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at You r F ingert ip sThe World
everything iHg in one convenient place – www.ihgagent.com
Access Code: IC1-800-IC-HOTELS
intercontinental.com
Access Code: CP1-800-2-CROWNEcrowneplaza.com
Access Code: IN1-866-2-INDIGOhotelindigo.com
Access Code: HI1-800-HOLIDAYholidayinn.com
Access Code: HI1-800-HOLIDAY
holidayinnexpress.com
Access Code: YZ1-800-238-8000staybridge.com
Access Code: YO1-888-CANDLEWOODcandlewoodsuites.com
Access Code: HI1-800-HOLIDAY
hiclubvacations.com
this one-stop resource for travel agents puts everything right at your fingertips. We are committed to helping
you service your clients easily and efficiently. this web site has been designed with you in mind, to better enable
effortless selling and booking of rooms for leisure and business travel.
our worldwide presence and commitment to quality provide premium
lodging options for your leisure and business travel clients.travel consultant C O N N E C T I O N
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iHg is the world’s largest hotel group by number of rooms with over 4,500 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. our core purpose is to deliver great Hotels guests Love™.
Great Hotels Guests Love™
Master Chain Code: 6C • www.ihg.com©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELSDesigned for the international traveler who seeks authentic local experiences, InterContinental® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNECrowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGOJust as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service – that’s what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYToday’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect. Like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYRest assured, the newly refreshed Holiday Inn Express® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road, now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAYRelax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™. www.hiclubvacations.com
Get Comfortable.® GDS Access Code: YZ • 1.800.238.8000Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridge.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOODCandlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.CandlewoodSuites.com
Priority Club® Rewards is the world’s first hotel loyalty program spanning over 4,500 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com
*U.S. and Canada only.
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