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CHAPTER NINE
What To DO!
For those that don’t think they have something in place right now, before you do or buy anything, follow this checklist first, then act: q Read and understand all the legal requirements in
your city, state or region q Develop a risk management system and strategy that
is relevant to your specific business activity and needs q Plan and implement adequate, dedicated resources to
maintain and improve your systems and strategy q Ensure you have processes and procedures to identify
and manage risk at every stage of the travel activity q Educate, train and support employees and managers
to use all the systems and procedures, including updates
q Audit and verify the system works from start to finish
Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
Page 30
“ The employer’s duty to ensure the health, safety and welfare of their
employees would extend to ensuring that employees are not
exposed to security risks” -‐ Inspector Nguyen v Western Sydney Area Health Service [2003] NSWIRComm 268 (Australia)
For those that believe they have a compliant travel health, safety and security system, check your system against this list : q Produce the list with all the official terms of
reference, legal and regulatory standards q Write the specific legislation name in which you are
compliant or exceed onto the printed version of your risk assessment, safety management plan or risk reduction strategy. Document the gaps.
q Document how and where the solutions and approach are relevant to your business, a traveller selected at random and a destination in which your company travels.
q List the specific resources, costs and budgets allocated to travel risk management
q Review 5 random travel risk assessments for your travelling employees
q Show the audit and review process for the past 3 years
How many boxes can you tick with confidence?
Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
Page 31
“ This includes risks not only to employees’ physical safety but to their psychological safety as well”
-‐ Derrick v Westpac Banking Corpora3on [2006] NSWIRComm 76
As with all things business, have a documented, actionable plan the covers all the elements and references support documents and resources as required.
Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
Page 32
Ensure that all plans, assessments and resources are location based, specific to your business and the destinations to which your company travels.
Apply the process to every single person, inclusive of risk identification, assessment and selected education or modifiers to support business travel.
Identify hazards and risk management focus areas associated with each journey and means of travel, duration and type of activity undertaken.
Collect all the facts and complete a full risk assessment process before selecting modifiers or risk management solutions or purchasing services.
Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
Page 33
Make sure your solution is adaptive to support current travel, trends and future forecasts or run the risk of being quickly irrelevant or ineffective.
Apply it routinely and improve and adapt as required. Feed data and results back into your approach, obtained from actual traveller activity and results.
Test your assumptions routinely and in the wake of events or circumstances that affect your company or similar traveller demographics whenever possible.
If you’re interested in understanding how to instantly evaluate, educate and monitor the risk for every single traveller and business trip as part of your travel health, safety, security and risk management
What begins as a workplace extension, ends in a business anywhere opportunity “
” -‐ Tony Ridley CEO Intelligent Travel