Corporate travel counselor3 copy

Sharon Denise Flowers12121 Audelia Road # 2202G ~ Dallas, Texas 75243 Phone: (214)-570-0397 – HomeEmail: [email protected]

Objective: To secure a position as a Senior and/or Corporate Travel Counselor or Customer Service Representative within the Travel or Customer Service Industry where I can utilize my training and overall work experience.

Education

Richland College (Skills Training Center) Dallas, TXMedical Office Practitioner (Certificate) 09/03 - 01/04Microsoft Computer Application in Business I & II 04/03 - 08/03 International Travel Institute of Irving Irving, TX 1981 Airline, Travel and Tourism School (Certificate) John Tyler High School Tyler, TX 08/74 - 05/77

Employment History

Carlson Wagonlit Travel Coppell, TX 2006 - 2015Senior Corporate Travel Counselor/CMC- ExxonMobil Account Reserved corporate domestic and international travel for corporate clients and/or their travel arrangers, via phone or email. Reservations consisted of air, hotel, rental car or private car service and also booked Amtrak reservations. Assisted with Recruit travel, booking specified air times, specified hotels and car rentals upon request. Setup exchanges and updated profiles as requested or needed.

World Travel BTI, Inc.Corporate Travel Counselor- J C Penney’s Account Dallas, TX 2005 - 2006Reserved corporate domestic reservations for the client to include air, rental car and hotel reservations. Setup exchanges per the clients’ request per airline regulations or refunds upon request. Maintained profile updates on a consistent basis.

Adecco Staffing ServicesClient/Data Entry Service Rep -American Heart Association Dallas, TX 2004 – 2005

American Express Travel ServicesCorporate Travel Counselor –Ernst and Young, LLC/J C Penny’s Account Irving, TX 1995 – 2002Reserved corporate domestic travel for air, hotel, rental car or private car service when requested. Between the years of 1998-2000, I worked at the J C Penny’s onsite location booking air, rental car and hotel reservations. Selected agent for the VIP/PIPP desk. Basic support duties on the Ernst and Young, LLC account between the years of 2001-2002, which consisted up locating and pulling tickets as requested for the ARC reporting group and logging and filing of tickets.

Skills and Qualifications:

Trained and certified on Sabre software systems with proficiency on Sabre GDS.I have over 20 years of experience in the Airline/Travel and Tourism Industry. Microsoft Office to include: Outlook, Word and Excel.Excellent customer service skills, organizational skills and telephone etiquette.

References: Available upon request

SDF