Your Customers and Your Employees - Both Are Important

When you run or own abusiness, there are threethings that have to do withyour customers and youremployees that you musttake into consideration.

Here, you will find information on each of these areas:

•Maintaining loyal customers

• Establishing a positive work environment

•Employees as internal clients.

By considering each of these, you will be doing a great service for your business.

1. Keeping loyal customers is very important.

While new customers come and go,the ones that stay with yourbusiness from year to year are theones that you can depend on.

In order to keep loyal customers, youmust provide the kind of customerservice that will keep people comingback.

2. When you find quality employees, you want to hang on to them. These are the types of employees who you can trust to continually do a great job for your business.

In order to keep employees, you must providea positive work environment. You can do thisby giving feedback on a regular basis,rewarding responsible and hard work, andmaking sure that the employees get alongwell.

3. Part of the employee relationship involves making sure that you realize that you must sell your business to your employees.

You have to consider them clients orcustomers in their own right. While you havea goal or a dream that you have in mind foryour business, your employees will not seethat unless you sell your business to them.

Remembering that your employees areinternal clients will help you provide themwith a job that they will be just ascommitted to as you are to yourcompany.