USE CASE C ATAL OG

Use Yammer as your social workspace and let the

collaboration, innovation and engagement begin.

Yammer Use Case Catalog

Yammer is your social workspace – making it easy to share updates, ask questions, develop ideas, get

feedback, and collaborate with coworkers acrossdepartments and zip codes. Browse through these

different strategic uses of Yammer and identify which solutions can help organization tackle its business

challenges.

Yammer SolutionIntegrate Yammer to existing applications to manage IT requests efficiently. Create an IT Help Desk Group on Yammer for employees to deliver issues, requests and questions to your department real time.Enable self-help, access to peer expertise and a searchable knowledge base to reduce total time to problem resolution.

Yammer for Help Desk

Does your organization struggle to…• Reduce repetitive IT cases• Improve response time for critical issues• Help employees to be more self sufficient

Deliver broadcast messages to employees with status updates when experiencing down time or technical difficulties.

Create a public IT Help Desk Group with restrictedmembership to manage issues, requests, and questions from employees in real-time. Public group messages will appear in your My Feed.

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Yammer for Help Desk

Transform your IT Help Desk from a high-touch function to a more automated, self-service system with

Yammer. Experience faster time to resolution and a reduced number of support tickets, while improving your department’s productivity and user satisfaction.

Does your organization struggle to…• Reduce email and develop efficient feedback

loops between employees and management• Keep employees informed about strategic initiatives• Enable executives to communicate with employees

outside their immediate workgroup

Yammer SolutionYammer can improve the effectiveness of the corporate communications strategy by connecting employees to executives, groups and feedback.

Yammer for Internal Communication

Post real-time messages from executives to the entire organization.

Crowd-source feedback on strategic initiatives from your employees efficiently.Get the word out quickly with broadcast messages for crisis communications, organizational updates, and HR-related policy.

Yammer for Internal Communication

An organization’s reputation is built through messages disseminated by the company to employees and

customers. Both management and employees at all levels must work together in pursuit of the company’s

values and goals. This is done through two-way internal communications up and down the hierarchy with

Yammer.

Create a public group to communicate with your geographically disbursed employees. Public group messages will appear in your My Feed.

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Does your organization struggle to…• Onboard new employees effectively and

efficiently• Create a sense of community among co-

workers• Accelerate time to productivity for new

hiresYammer SolutionWith Yammer, you can reduce cost and initial training cycles for new employees by creating a designated group with the onboarding resources they need while giving them access to subject matter experts across the organization.

Yammer for HR

Yammer for HR

Getting new employees engaged and productive quickly is critical for overall workforce productivity. Use Yammer for

onboarding to connect new employees to job-relevant people and knowledge throughout your organization,

accelerating their time-to-productivity and reducing costs.

@Mention subject-matter experts to pull them into the conversation to respond to questions.

Upload relevant onboarding documents useful to new employees.

Create a Public Group with restricted membership for new hires to help them find important information and get up to speed quickly.

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• Post real-time messages to your Yammer Feed to crowd- source feedback about your organization’s onboarding process.

Does your organization struggle to…• Develop new products that react to changing

markets• Ensure hierarchy doesn’t act as barrier to fluid

exchange of ideas• Connect geographically dispersed teams

Yammer SolutionYammer fosters innovation by connecting employees, ideas and information without regard for time zones, geographies or hierarchies.

Yammer for Innovation

Yammer for Innovation

An organization’s reputation is built through messages disseminated by the company to employees and

customers. Both management and employees at all levels must work together in pursuit of the company’s

values and goals. This is done through two-way internal communications up and down the hierarchy with

Yammer.

Post real-time messages from executives to the entire organization.

Crowd-source feedback on strategic initiatives from your employees efficiently.Get the word out quickly with broadcast messages for crisis communications, organizational updates, and HR-related policy.

Create a public group to communicate with your geographically disbursed employees. Public group messages will appear in your My Feed.

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Does your organization struggle to…• Real-time insight on competitors and customers to

close deals• Great mobile access for teams on the road• Ensure the team does not re-invent the wheel

for every sales opportunity

Yammer SolutionYammer can maximize your sales team’s effectiveness with better account insight, instant access to experts and enhanced information when on the road.

Yammer for Sales

Yammer for Sales

In today’s fast-paced business environment, finding the right materials at the right time is

critical to increasing sales.Salespeople need to quickly and effectively establish

an effective dialogue with their customers.

Encourage your sales teams to @Mention subject-matter experts to pull them into sales conversations.Post messages to your Yammer feed to share best practices, account insights, and sales strategies with your peers.Enable anywhere, anytime access to structured, relevant and proven content.Organize content by topics to enable sales representatives to find information quickly.

Create a public Sales Group with restricted membership tocollaborate with your sales team.

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For more ways to get everyone on board with Yammer, visit: fasttrack.office.com