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Meeting today’s business needs with Yammer

Yammer Enterprise Social from Microsoft Business Case

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Details around the business case for the main value pillars of Microsoft's Enterprise Social story including industry statistics and case studies.

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Page 1: Yammer   Enterprise Social from Microsoft Business Case

Meeting today’s business needs with Yammer

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MICROSOFT CONFIDENT IAL – INTERNAL ONLY

Teams today are overwhelmed

61% of time is spent coordinating collaboration

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MICROSOFT CONFIDENT IAL – INTERNAL ONLY

$26,041 productivity loss per worker, per year

Employees are disengaged

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MICROSOFT CONFIDENT IAL – INTERNAL ONLY

Change is often met with resistance

57% decline in workforce productivity

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MICROSOFT CONFIDENT IAL – INTERNAL ONLY

Employees struggle to find what they need

38% of time is lost duplicating work and searching for information

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People are your greatest resource

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Social is transforming the way we work together

Team Collaboration

Employee Engagement

Connected Organization

Business Agility

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MICROSOFT CONFIDENT IAL – INTERNAL ONLYTeam Collaboration

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Collaboration drives innovation

Source: IBM CIO Study, 2011

66% of CIOs from top-

performing organizations see

collaborationas key to innovation.

– CIO of a global financial services organization

Sales Marketing

Finance

66% of CIOs from top-

performing organizations see

collaborationas key to innovation.

“Yammer helps us harness the wisdom of our people across multiple teams, geographies and brands to achieve our purpose of delivering business solutions for competitive advantage.”

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Source: “The Social Economy: Unlocking Value and Productivity Through Social Technologies.”, McKinsey (July 2012)

“Social technologies can raise the productivity of interaction workers by 20-25% if they become fully networked enterprises.”

$600-$860 millionAnnual value contribution from improved communication, coordination, and collaboration in four sectors.

Social improves collaboration and productivity

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Work faster with your team

NotesReal-time, co-editing in Notes makes teams move faster.

GroupsOne place to plan projects from inception to completion.

FilesShare and location information across the company, quickly.

Social technologies yield a 30% improvement in bringing a product or service to market.

McKinsey Global Institute, The Rise of the Networked Enterprise, 2010.

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Improving project alignment

“Keeping up with changes and staying on trend is essential in retail, and Yammer helps us do that. It allows people to share best practices, even across functions and geographies.”

Andy Hedges, Head of Shopping Center Management, Westfield Australia

Crowd feedback enables teams to continually improve customer service training.

Mobile apps allow employees to collaborate on the platforms they use, both in and out of the office.

Teams share everything, From SharePoint tips to style trends and advice on store operations.

Retail | 4000 Employees | Founded in 1960

Westfield Australia is part of the Westfield Group which owns

and operates shopping centers spread across the globe..

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Team Collaboration Demo

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Drive productivity through team collaboration

Easily manage projects and events

Break downteam silos

Improve teamproject alignment

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MICROSOFT CONFIDENT IAL – INTERNAL ONLYEmployee Engagement

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Top performing companies have engaged employees

Source: Gallup

18%higher productivity

12%higher profitability

51%lower turnover

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Social is driving a new way of doing business

Source: McKinsey, The Social Economy

Organizations see a

20% to

25%boost in

productivity with social technologies.From Top-down To Bottom up

“Yammer has increased clarity of purpose and vision at ACT Conferencing. It has eliminated unnecessary filters and given us a way to communicate.”

– Mark Kelly, President & COO, ACT Conferencing

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Empower and engage your employees

PollsSpeed up the feedback loop, address questions, and solicit responses instantly.

PraisePublicly recognize great work and encourage more of the same..

@mentioningEngage experts and easily notify colleagues about important information.

“Yammer has enabled us to bring together hundreds of millions of people around the globe.”

Sid Das, CIO, Earth Hour

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Connecting and engaging employees worldwide

“I’m on the road a lot, and Yammer gives me the ability to communicate with all the teams I work with, right across the globe. If I’m offline for two or three hours, it lets me get up to speed quickly.”

Jane Treadwell-Hoye, Direcor, Discovery and Innovation, Lexis Nexis International

Connects global offices, keeping everyone across the company engaged in important conversations.

Improved access to expertise, increases cross-functional team work and workflow efficiency.

Effective executive communications, build excitement for key initiatives and provide greater visibility for employees.

Professional Services | UK & Ireland | 1200 employees in 5 offices

Global provider of business solutions for legal professionals chose Yammer to build

employee engagement through dialogue-based communications.

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Employee Engagement Demo

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Make employees feel connected and engaged

Facilitate peer-to-peer learning

Find experts & information

Communicatecompany wide

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MICROSOFT CONFIDENT IAL – INTERNAL ONLYConnected Organization

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Source: McKinsey: The Social Economy, July 2012

Knowledge workers spend

28 hourseach week writing e-mails, searching

for information, and collaborating

internally.

Intranets connect employees to information

– Jason Wicker, Human Resources, Tyco

“To have a platform where everyone can share information is invaluable. When I get onto Yammer, I feel empowered, energized, and that this platform really works for me.”

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Connected organizations make content social

Corporate intranets let users find the information they need to do their jobs. They are still the “knowledge hub” in many enterprises. However, business has moved from a content-centric model to one in which workers and their interactions are central, and intranets have not adapted to this transition to social. 

49%of companies will have investments in social networking solutions in 2012.

Jim Lundy,Founder, CEO, & Lead Analyst

Source: Aragon Research, Forrester

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Extend Yammer’s social functionality into existing tools

Robust IntegrationsUse Open Graph, Yammer Connect, and Yammer Embed for single logins, custom plug-ins, and bringing Yammer conversations into your existing applications.

Universal SearchQuickly find data & content across all your applications, systems, and tools.

Activity Stream TickerSurface real-time user activities from applications and enable external apps to become key parts of your Yammer experience.

“By leveraging Open Graph, Yammer has created a dead simple integration path. We were able to build the integration and get up and running in no time.”

David Barrett, CEO, Expensify

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Transformation to a cohesive company

“To have a platform where everyone can share information is invaluable. When I get onto Yammer, I feel empowered, energized, and that this platform really works for me.”

Jason Wicker, Human Resources

Anywhere, anytime access—on any device. Mobile apps let employees tap into the network whether they’re on a PC at headquarters or a smartphone at a customer site.

Seamless integration. Yammer integrates with the applications Tyco’s workforce relies on, like Microsoft SharePoint.

As their social intranet, Yammer is the central place for employees to learn, connect, and collaborate, saving time and money.Manufacturing | N. America | 250,000 Employees

Tyco turned to Yammer to help transform from a holding company to an operating entity, incorporating diverse global business units into one.

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Connected Organization Demo

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Connect your organization with social

Get the best of both with Yammer and SharePoint

Make businessapplications social

Bring traditional intranets to life with Yammer

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MICROSOFT CONFIDENT IAL – INTERNAL ONLYBusiness Agility

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Agility is essential to remain competitive today

Growing newbusiness’

Changing direction

Adapting tonew markets

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Best-in-class transformations use social

COMPANIES PARTNERSCUSTOMERS Employees

Source: McKinsey: What Successful Transformations Share

64%of successful

transformations use social

to engage & energizethe organization through ongoing communication

& involvement.

– Gregory North, Vice President of Business Transformation, Xerox

”There’s no question that Yammer has helped us reduce the time it takes to go from a new idea or call to action to execution. It accelerates innovation.”

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AnnouncementsDrive alignment, and eliminate mixed messages.

External NetworksEngage with key partners and customers, and quickly act on feedback and insights.

Boost productivity and go-to-market faster

30% improvement in access to experts and 25% time savings.

Source: Yammer Customer Survey

ProfilesBuild rapport over business function, personal interests, and shared experiences

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Saving time and spurring innovation

“There’s no question that Yammer has helped us reduce the time it takes to go from new idea or call to action to execution. It accelerates innovation.”

Gregory North, Vice President of Business Transformation, Xerox

Accelerated delivery of innovative ideas and projects, enhancing the company’s competitive edge.

Improved visibility into customer feedback and insights which lead to improved products and services.

Employees save time by quickly identifying experts in the company who can answer their questions.Services & Technology | 140,000 Employees, founded in

1906

Leading technology services company Xerox uses Yammer to share information and ideas and promote innovation, and to quickly integrate new employees after an acquisition that doubled their size.

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Business Agility Demo

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Innovate and adapt in a world of constant change

Connect across cultures and geographies

BoostProductivity

Break down communication barriers

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Social is transforming the way we work together

Team Collaboration

Employee Engagement

Connected Organization

Business Agility

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Get started today at www.yammer.com