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Details around the business case for the main value pillars of Microsoft's Enterprise Social story including industry statistics and case studies.
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Meeting today’s business needs with Yammer
MICROSOFT CONFIDENT IAL – INTERNAL ONLY
Teams today are overwhelmed
61% of time is spent coordinating collaboration
MICROSOFT CONFIDENT IAL – INTERNAL ONLY
$26,041 productivity loss per worker, per year
Employees are disengaged
MICROSOFT CONFIDENT IAL – INTERNAL ONLY
Change is often met with resistance
57% decline in workforce productivity
MICROSOFT CONFIDENT IAL – INTERNAL ONLY
Employees struggle to find what they need
38% of time is lost duplicating work and searching for information
People are your greatest resource
Social is transforming the way we work together
Team Collaboration
Employee Engagement
Connected Organization
Business Agility
MICROSOFT CONFIDENT IAL – INTERNAL ONLYTeam Collaboration
Collaboration drives innovation
Source: IBM CIO Study, 2011
66% of CIOs from top-
performing organizations see
collaborationas key to innovation.
– CIO of a global financial services organization
Sales Marketing
Finance
66% of CIOs from top-
performing organizations see
collaborationas key to innovation.
“Yammer helps us harness the wisdom of our people across multiple teams, geographies and brands to achieve our purpose of delivering business solutions for competitive advantage.”
Source: “The Social Economy: Unlocking Value and Productivity Through Social Technologies.”, McKinsey (July 2012)
“Social technologies can raise the productivity of interaction workers by 20-25% if they become fully networked enterprises.”
$600-$860 millionAnnual value contribution from improved communication, coordination, and collaboration in four sectors.
Social improves collaboration and productivity
Work faster with your team
NotesReal-time, co-editing in Notes makes teams move faster.
GroupsOne place to plan projects from inception to completion.
FilesShare and location information across the company, quickly.
Social technologies yield a 30% improvement in bringing a product or service to market.
McKinsey Global Institute, The Rise of the Networked Enterprise, 2010.
Improving project alignment
“Keeping up with changes and staying on trend is essential in retail, and Yammer helps us do that. It allows people to share best practices, even across functions and geographies.”
Andy Hedges, Head of Shopping Center Management, Westfield Australia
Crowd feedback enables teams to continually improve customer service training.
Mobile apps allow employees to collaborate on the platforms they use, both in and out of the office.
Teams share everything, From SharePoint tips to style trends and advice on store operations.
Retail | 4000 Employees | Founded in 1960
Westfield Australia is part of the Westfield Group which owns
and operates shopping centers spread across the globe..
Team Collaboration Demo
Drive productivity through team collaboration
Easily manage projects and events
Break downteam silos
Improve teamproject alignment
MICROSOFT CONFIDENT IAL – INTERNAL ONLYEmployee Engagement
Top performing companies have engaged employees
Source: Gallup
18%higher productivity
12%higher profitability
51%lower turnover
Social is driving a new way of doing business
Source: McKinsey, The Social Economy
Organizations see a
20% to
25%boost in
productivity with social technologies.From Top-down To Bottom up
“Yammer has increased clarity of purpose and vision at ACT Conferencing. It has eliminated unnecessary filters and given us a way to communicate.”
– Mark Kelly, President & COO, ACT Conferencing
Empower and engage your employees
PollsSpeed up the feedback loop, address questions, and solicit responses instantly.
PraisePublicly recognize great work and encourage more of the same..
@mentioningEngage experts and easily notify colleagues about important information.
“Yammer has enabled us to bring together hundreds of millions of people around the globe.”
Sid Das, CIO, Earth Hour
Connecting and engaging employees worldwide
“I’m on the road a lot, and Yammer gives me the ability to communicate with all the teams I work with, right across the globe. If I’m offline for two or three hours, it lets me get up to speed quickly.”
Jane Treadwell-Hoye, Direcor, Discovery and Innovation, Lexis Nexis International
Connects global offices, keeping everyone across the company engaged in important conversations.
Improved access to expertise, increases cross-functional team work and workflow efficiency.
Effective executive communications, build excitement for key initiatives and provide greater visibility for employees.
Professional Services | UK & Ireland | 1200 employees in 5 offices
Global provider of business solutions for legal professionals chose Yammer to build
employee engagement through dialogue-based communications.
Employee Engagement Demo
Make employees feel connected and engaged
Facilitate peer-to-peer learning
Find experts & information
Communicatecompany wide
MICROSOFT CONFIDENT IAL – INTERNAL ONLYConnected Organization
Source: McKinsey: The Social Economy, July 2012
Knowledge workers spend
28 hourseach week writing e-mails, searching
for information, and collaborating
internally.
Intranets connect employees to information
– Jason Wicker, Human Resources, Tyco
“To have a platform where everyone can share information is invaluable. When I get onto Yammer, I feel empowered, energized, and that this platform really works for me.”
Connected organizations make content social
Corporate intranets let users find the information they need to do their jobs. They are still the “knowledge hub” in many enterprises. However, business has moved from a content-centric model to one in which workers and their interactions are central, and intranets have not adapted to this transition to social.
49%of companies will have investments in social networking solutions in 2012.
Jim Lundy,Founder, CEO, & Lead Analyst
Source: Aragon Research, Forrester
Extend Yammer’s social functionality into existing tools
Robust IntegrationsUse Open Graph, Yammer Connect, and Yammer Embed for single logins, custom plug-ins, and bringing Yammer conversations into your existing applications.
Universal SearchQuickly find data & content across all your applications, systems, and tools.
Activity Stream TickerSurface real-time user activities from applications and enable external apps to become key parts of your Yammer experience.
“By leveraging Open Graph, Yammer has created a dead simple integration path. We were able to build the integration and get up and running in no time.”
David Barrett, CEO, Expensify
Transformation to a cohesive company
“To have a platform where everyone can share information is invaluable. When I get onto Yammer, I feel empowered, energized, and that this platform really works for me.”
Jason Wicker, Human Resources
Anywhere, anytime access—on any device. Mobile apps let employees tap into the network whether they’re on a PC at headquarters or a smartphone at a customer site.
Seamless integration. Yammer integrates with the applications Tyco’s workforce relies on, like Microsoft SharePoint.
As their social intranet, Yammer is the central place for employees to learn, connect, and collaborate, saving time and money.Manufacturing | N. America | 250,000 Employees
Tyco turned to Yammer to help transform from a holding company to an operating entity, incorporating diverse global business units into one.
Connected Organization Demo
Connect your organization with social
Get the best of both with Yammer and SharePoint
Make businessapplications social
Bring traditional intranets to life with Yammer
MICROSOFT CONFIDENT IAL – INTERNAL ONLYBusiness Agility
Agility is essential to remain competitive today
Growing newbusiness’
Changing direction
Adapting tonew markets
Best-in-class transformations use social
COMPANIES PARTNERSCUSTOMERS Employees
Source: McKinsey: What Successful Transformations Share
64%of successful
transformations use social
to engage & energizethe organization through ongoing communication
& involvement.
– Gregory North, Vice President of Business Transformation, Xerox
”There’s no question that Yammer has helped us reduce the time it takes to go from a new idea or call to action to execution. It accelerates innovation.”
AnnouncementsDrive alignment, and eliminate mixed messages.
External NetworksEngage with key partners and customers, and quickly act on feedback and insights.
Boost productivity and go-to-market faster
30% improvement in access to experts and 25% time savings.
Source: Yammer Customer Survey
ProfilesBuild rapport over business function, personal interests, and shared experiences
Saving time and spurring innovation
“There’s no question that Yammer has helped us reduce the time it takes to go from new idea or call to action to execution. It accelerates innovation.”
Gregory North, Vice President of Business Transformation, Xerox
Accelerated delivery of innovative ideas and projects, enhancing the company’s competitive edge.
Improved visibility into customer feedback and insights which lead to improved products and services.
Employees save time by quickly identifying experts in the company who can answer their questions.Services & Technology | 140,000 Employees, founded in
1906
Leading technology services company Xerox uses Yammer to share information and ideas and promote innovation, and to quickly integrate new employees after an acquisition that doubled their size.
Business Agility Demo
Innovate and adapt in a world of constant change
Connect across cultures and geographies
BoostProductivity
Break down communication barriers
Social is transforming the way we work together
Team Collaboration
Employee Engagement
Connected Organization
Business Agility
Get started today at www.yammer.com