Upload
ncla2011
View
668
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.
Citation preview
welcome to…
the art of capturing ideas:
internal crowdsourcing
in libraries
introductions:carol: chair
ben: token male
who are you?
what is crowdsourcing?
not new
doesn’t have to betech-based
Trend of leveraging the intelligence of the crowd.
what is crowdsourcing?
See our booklist for more!
what is crowdsourcing?
you might already be doing it!
how do you currently leveragethe wisdom of your “crowd?”
How is wcpl using the
crowdsourcing concept?opportunity for staff feedback
managem
ent
capturing ideas that might’ve been lost
staff
of puzzles & elephants
crowdsourcingwcplideas
where it all began…
crowdsourcingwcplideas
Project development - June 2010 to September 2010
One year anniversary on September 25!
crowdsourcingwcplideas
Select technology and customize design
Define process to act on recommendation.
Market tool to management and staff.
Manage tool.
crowdsourcingwcplideas
crowdsourcingwcplideas
InReview
Hot20
Votes30 days
In Progre
ss
CLOSED
COMPLETE
crowdsourcingwcplideas
voting activity
crowdsourcingwcplideas
191 out of 250 staff members
about 76%
crowdsourcingwcplideas
crowdsourcingwcplideas
crowdsourcingin action
idea voting statistics187 Ideas, 615 Comments, 3670 Votes
crowdsourcingin action
Complete 21In Progress 10In Review 31Recent 25
Closed100
crowdsourcingin action
crowdsourcinghow to measure success
traffic
percentage of participants
survey results/perception of effectiveness
crowdsourcingour experience
live and learnif we had it to do over…
crowdsourcingour experience
clear guidelinesWhat’s appropriate/language
crowdsourcingour experience
control vs opennessengaging managers
crowdsourcingour experience
communicationof idea progress
crowdsourcingour experience
what’s next?going forward…
crowdsourcingour experience
direct responseof managers
crowdsourcingour experience
rebranding:new push for users
crowdsourcingand you
things to considerregular newsletter
celebrate your successes
crowdsourcingand you
things to considerstaff buy-in
crowdsourcingand you
things to considerlimits of software
crowdsourcingand you
things to consideranonymity issues
crowdsourcingand you
things to considerenergetic committee
crowdsourcingand you
things to considerups and downs: normal
crowdsourcingand you
things to considergo with the flow!
crowdsourcingQuestions & Answers