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Wake County Regional Centers’ Annual Report to the Human Services Board

November 2013

Eastern

Regional Center

Northern

Regional Center

Wake County Southern Regional Center

130 N Judd Parkway NE

Fuquay-Varina, NC 27526

919.557.2501

Director: Ms. Rosena West

http://www.facebook.com/wakesrc

Wake County Northern Regional Center

350 E Holding Avenue

Wake Forest, NC 27587

919.557.2501

Director: Mr. Ross Yeager

http://www.facebook.com/wakenrc

Wake County Eastern Regional Center

1002 Dogwood Drive

Zebulon, NC 27597

919.404.3900

Director: Mr. Darryl Blevins

http://www.facebook.com/wakeerc

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Introduction

In 1996, Wake County opened its first Regional Center, Southern Regional Center, (SRC) in

Fuquay-Varina, NC. The concept was based on a simple principle - bringing County services

to citizens in outlying communities. Regional Centers bridge transportation gaps, increase

access to services, promote partnerships, and enhance cohesion of services through

collaborations with local service organizations. The Eastern Regional Center (ERC) in

Zebulon, NC opened its doors in 2002, the Northern Regional Center in Wake Forest

followed in 2008.

With each new facility, the Regional Center model began to evolve from a nearly exclusive

Human Services service portfolio to become multi-departmental County facilities. As noted

later in this report, Regional Centers include functions such as: Revenue, Register of Deeds,

Sheriff’s Office, Building Inspections, and Board of Elections. The Eastern and Northern

Regional Centers share their campuses with Community Services libraries.

Beginning in 2008, Wake County Human Services began to build on the success of Regional

Centers by leasing space within a high Human Service need area – Millbrook Road /

Brentwood communities. The Human Services Center model increases access, promotes

Human Capital Development, and matches services to the unique needs of the communities

they serve. The South East area of Raleigh stands as another example of an area which may

benefit from this model. In addition, the Western Region of Wake County may ultimately be

best served with a Human Service Center. The local municipalities have the infrastructure

that would make County Regional Center services (ie: Sheriff, Inspections) duplicative.

Regional Centers have long served as “learning laboratories” for new initiatives and service

delivery strategies. New technologies in the Economic Programs and Public Health have

provided us with more leveraged ways to deploy and use our comparatively smaller staffing.

We also consistently weave Service Integration into our service delivery and technology has

increasingly helped us to better create a seamless, more complete experience for those we

serve.

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The Regions (Boundaries slightly modified to align with Census Tracks)

WCHS Client Hot Spots

Poverty Maps

Northern Region

Southern Region

Eastern Region

Northern Region

Eastern Region

Southern Region

Maps: Wake County GeoPortal

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Demographics

Area Population Growth (4/00 – 4/10)

Race (AA) (H) (As)

Median HH $

Poverty Level

Age <18 65+

Single Parent HH

Crime Rate

Wake County 900,993 43.5% 20% 10% 5% $63,770 10% 26% 9% 3.5% 2.83%

~Eastern Region~ 64,944 29% 15% 1% 28% 9% 4.9%

Knightdale 11,401 91.4% 38% 11% 2% $71,922 5% 29% 6% 5.0% 3.25%

Wendell 5,845 37.6% 30% 12% 1% $35,864 15% 30% 12% 5.1% 2.08%

Zebulon 4,433 9.6% 38% 16% 1% $34,750 27% 28% 13% 6.1% 6.81%

Remainder 43,265 27% 16% 1% 28% 8% 4.6%

~Northern Region~ 142,124 14% 6% 3% 30% 8% 2.9%

Rolesville 3,786 317% 18% 6% 3% $66,328 10% 33% 7% 2.1% 1.82%

Raleigh (part) 18,272 11% 6% 3% 26% 10% 2.9%

Wake Forest 30,117 132% 15% 6% 3% $69,222 8% 32% 8% 3.1% 2.54%

Remainder 89,949 13% 6% 4% 30% 8% 2.9%

~Southern Region~ 107,897 13% 8% 2% 30% 8% 2.7%

Fuquay-Varina 17,937 127.1% 19% 10% 2% $59,423 8% 30% 11% 3.7% 4.54%

Holly Springs 24,661 168.3% 12% 6% 3% $85,000 4% 35% 5% 2.6% 1.24%

Remainder 65,299 12% 9% 2% 29% 8% 2.4%

Garner South/S. Central 25,745 44.7% 32% 10% 2% $60,366 5% 28% 12% 4.2% 4.03%

Sources: Wake County Planning; US Census Bureau 2006-2010

American Community Survey Table; NC Department of Justice

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S E R V I C E S

Human Services Adult Medicaid

Child Day Care

Child Welfare

CC4C

Energy Program

Family & Children’s Medicaid

Food & Nutrition Services

PCM

Public Health

WIC

WorkFirst

Environmental Services Rabies Clinics

Water Programs

Sheriff’s Office

Community Services Building Inspections

Veterans’ Services

Register of Deeds Birth Certificates

Revenue

Capital Area Workforce Development One Stop

Americorp

Jobcorp

Board of Elections

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WCHS -DSS Service Highlights

~Source: 2013 GIS GeoMapping Project

WCHS –Public Health Service Highlights

~Source: AS400 FY ‘12-‘13

0

5000

10000

15000

20000

25000

30000

Adult MA Cases FCMA Cases FNS Cases Child WelfareAssessments

WIC MonthlyVisits

SRC

NRC

ERC

3937

1519

3595

942

604 357

Aggregate

Prenatal

Immunizations

Family Planning

Child Health

STD

Migrant Health

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County Department Service Highlights FY ‘12-‘13

A G G R E G A T E

Revenue: Total Collections $7,275,795

Register of Deeds: Birth Certificates 4,110

Board of Elections: Voters 12,166+

Environmental

Services: Rabies Clinics 945+

Sheriff’s Office: Deputies on site 19

Community

Services: Inspectors on site 14 ~Sources: Listed Department’s records

Regional Centers are designed to provide services to all citizens of the

communities they serve. The items appearing on this page are intended to

provide some insight regarding service demands beyond the scope of the

Human Services programs highlighted on prior pages.

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Partnerships:

Examples of Partnerships Within Each Region (not a complete listing)

ERC NRC SRC

Family Community Network ChurchNet S. Wake Faith Community in Action

Wake Tech Meals on Wheels SouthLight

Zebulon First Baptist Lions Club of Wake Forest S. Wake Family Medicine

Wendell United Methodist Northern WCPSS Advisory Committee Wake Tech

Habitat of Wake County Wake Tech Fuquay-Varina Food Pantry

Zebulon Housing Authority Tri-Area Ministries Holly Springs Food Cupboard

Shepard’s Care Restoration CDC InterAct

Zebulon Community Center One Harvest Poe Center for Health Education

Community Advisory Committees: Each Regional Center has a nine to fifteen member Community Advisory Committee. This

now includes the Western Region. Membership is comprised of local community leaders.

The intent is to foster collaboration and promote engagement between County services and

the community. The groups meet at least bi-monthly. Each year the Regional Community

Advisory Committee hold a joint meeting in which the four committees work on shared

initiatives and projects to promote the regional concept

Current Community Advisory Committee Membership

ERC NRC SRC James Roberson, Knightdale Town

Council/ Wake Tech Eugenia Pleasant, Chair

Restoration CDC Billy Smith, Chair G.O.L.D Coalition

Lue Geddis, Community at Large Knightdale

Bryan Hicks, Vice Chair Town of Rolesville

Judith Stephens, Co-Chair Family Aid - Southlight

Annie Horton, Foster Parent Wendell

Toshia Rice, Education Clarence Briley Pine Acres Community

James Parham, Comissioner Wendell

Mark Williams, Town of Wake Forest

Lunette Vaughan, NCECA Piney Grove SR Adults Coordinator

Lorrinda S. Michieka, Business Wendell

Christina Piscitello, Wake County Community Services

Mayor Richard Sears Holly Springs

Burnetta Smith, Housing Authority Zebulon

Bettie Murchison, Non-profit Client Advocacy

Mayor Ronnie Williams Garner

Dr. Laura Johnson, Business Zebulon

Jenny Rowe, Rolesville Chamber of Commerce

Norma Montgomery, Garner Senior Center Board President

Glenn York, Community at Large Zebulon

Lynda Creutzburg, Community at Large

Pastor Carmen Defendini (Ex-Officio) Outreach Minsitires

James Ira Nixon, Community at Large Zebulon

Jennifer Manley, Non-Profit Child Services

Mayor John Byrne (Ex-Officio) Fuquay-Varina

Leona Doner, Community at Large Zebulon

Gail Bardazis-Craft Wake Forest Chamber of Commerce

Roger Brantley, Community at Large Zebulon

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Initiatives and Projects:

The Regional Service Delivery Model provides opportunity for innovation. Given the array of services

and their close proximity to each other within our facilities, service integration often occurs very

organically. This is further enhanced our work with community partnerships. Collectively this

provides great opportunity for the Regional Center to develop projects and initiatives that make

good business sense and improve Customer results and satisfaction.

Southern Regional Center:

Fuquay-Varina Area Community Collaborative: The Fuquay-Varina Area Community Collaborative is a committed group of area community members, faith partners, civic, charitable organizations and Wake County Human Services working together to enhance the quality of life for people living in the southern region. The model was developed with the assistance of Wake County's Community Resource Connection which offers a "No Wrong Door" approach so that older adults, adults with disabilities and their caregivers can find information and services through any number of community partners. The Fuquay- Varina Area partners adopted that approach and designed strategies to serve the broader public. The goal is to:

· Implement Human Capital Development strategies to help community members build life skills and a can do

mind set · Develop partnerships for better coordination of care systems · Implement community strategies to enhance family well-being and remove service barriers · Create a coordinated system of care among the partner organizations within the community collaborative -

“No Wrong Door”

Medical Home and Preventive Health Care: Public Health clinics have always been highly utilized by populations who have difficulty accessing health care in the private sector. Regional Center clinic locations have made public health services additionally attractive because of the multiple sites. The partnership with Wake Health Services, Inc. at Southern Regional Center continues to increase the number of consumers establishing a medical home. Consumers have the benefit of comprehensive health care in addition to other Human Services and County services. The partnership expanded the scope of health services, thus, increasing the Center’s ability to place a broader emphasis on prevention. Through the Department’s Health Promotions/Disease Prevention unit we have provided on site nutrition education, health prevention education, screening and management services for chronic illnesses.

Southern Region Community Advisory Committee – NCFAST: The Southern Region Community Advisory Committee and area service providers participated in NCFAST training to assist consumers during the implementation of the automated eligibility system. The goal is to have community members who can serve in a helping capacity throughout the region increasing consumer utilization of online applications for benefits.

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Eastern Regional Center:

The Human Capital Develop Fair is an annual event. The purpose and vision of the Fair is to transform the way our Human Services Department responds to assisting families that promotes economic self-sufficiency. The day consists of vendors that support the eight tracks of Human Capital Development, on site interviews from employers, networking, workshops, door prizes, food and Teaming for Technology computer pick up. Internal programs were also showcased. 2013, 125 families participated in the event.

The Healthy Promotion Initiative was developed to educate consumers in the east through

targeted health messages through -out the year. Each Center participates in healthy

“team-building” activities and events. Community partners participate by offering healthy

cooking classes, nutrition counseling, exercise classes and health fairs.

Exercise as Medicine Project – ERC is one of seven medical offices whose clinicians are participating with this PILOT project. During a client’s visit, the provider would assess the adult &/or child/youth’s level of physical activity and prescribe an exercise regimen as a means of improving their health.

Northern Regional Center:

The “Burning Glass” project provides

comprehensive service information to

our clients directly within our lobby. We

refer to it as: “Self-Service Service

Integration” During 11 months of operation over 6,000 fact

sheets and 850 wheels have been taken

Northern LIGHTs (Living In Good Health Together): The Northern Regional Community

Advisory Committee developed an interactive project to map

healthy activities and resources available in the Northern Region. This

includes walking trails, Parks and recreation activities, healthy food

resources & information and Support Groups/ health advocacy.

This works was completed as a result of the recent Community

assessment which revealed “Overweight/Obesity” was the number one health concern

for this region.

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Regional Results from the

Agency wide Customer Service Survey

Wake County Human Services Annual Customer Service Survey

Program Level Data

Courtesy Knowledge Respect Helpfulness Quality Building

AGENCY 4.49 4.44 4.51 4.49 4.46 4.41 EASTERN REGIONAL 4.43 4.46 4.49 4.48 4.43 4.47 NORTHERN REGIONAL 4.88 4.82 4.88 4.91 4.82 4.91 SOUTHERN REGIONAL 4.66 4.58 4.66 4.65 4.66 4.61

00.5

11.5

22.5

33.5

44.5

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AGENCY

REGIONAL CENTERS

FY ‘12 – ‘13

Aggregate AGENCY Score

89.35%

Aggregate REGIONAL CENTERS Score

93.1%

Above Agency Average Below Agency Average