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At Voxeo's Customer Summit 2010, Matthew Bookspan, Director of Product Managment, explains why there is increased interest in using real-time text channels for communication such as texting/SMS, instant messaging (IM), Twitter and more. He goes on to explain how Voxeo's platform lets you build multi-channel applications and provides a demo. More information at: http://www.voxeo.com/ http://www.voxeo.com/summit2010
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Real Time Text SMS, IM, Twitter, and more
Matthew Bookspan, Director of Product Management
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Why are you here?
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To Surf?
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Or, Change the World?
So letʼs talk about...
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Multi-Channel Communication
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TXT
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etc.
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10 Years from Now…
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Voice
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(Voice Self Service)
Why?
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Kids
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Next Generation
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Communication
http://www.flickr.com/photos/ebolasmallpox/3536804299/sizes/o/
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TXT is Second Nature
But itʼs more than that...
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The pace of Communication has changed
http://www.flickr.com/photos/goljadkin/1998935482/
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The call center must change
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Because Communication is Changing
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http://www.flickr.com/photos/tavallai/2084954580/
Are we going to change with it?
http://www.flickr.com/photos/eleaf/2536358399/
What do we need?
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Innovation
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Simplicity
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Which means…
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Examples
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A Multi-Channel Customer Portal
Fast, personalized self-service over a mobile portal,
Via an SMS service, or
A voice portal with touch-tone (DTMF) or speech recognition
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IM Engagement
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And More...
Send real-time alerts
Monitor customers’ presence
Create an interactive virtual assistant
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What about my existing phone applications?
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Two Great Tastes
Use Text instead of Audio
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Your VoiceXML app for the phone...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for SMS...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for Skype...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for AIM...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
How do I build it? (Demo Time)
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One more thing...*
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* (I am not Steve Jobs)
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Call or SMS this #
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+1 (415) 894-9965
Questions?
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