Alignment (horizontal /

vertical): in center!

Voxeo VoiceObject Overview

Voxeo CorporationVoiceObjects

VoiceObjects….?

Solution

VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services.

Self-services can be deployed to multiple phone channels such as voice (speech / DTMF), texting (SMS/USSD) and mobile Web.

– Headquartered in USA (Orlando)

– Global Player

– Strategic partnerships with leading IVR vendors,

SIs and technology vendors

– Global 500 enterprises and carriers

as customers

Customers using VoiceObjects

© Voxeo 2009

Technology, Travel, Healthcare, other

Mobile Carriers ,Cable & Media,

Value-Added Service Providers

Consumer Products

Banking & Financial Services

VoiceObjects Value Propositions

• Rapid application development

• Modeling v. coding• No regression

testing• Never write a line of

code• Collaboration

development capabilities

• Rapid application development

• Modeling v. coding• No regression

testing• Never write a line of

code• Collaboration

development capabilities

Application Creation

• Rules-based model – build app then manage the rules

• Integration to corporate data for rules based treatments: CRM, up-sell engines

• Management of caller profiles - similar to cookies concept on the Web

• Rules-based model – build app then manage the rules

• Integration to corporate data for rules based treatments: CRM, up-sell engines

• Management of caller profiles - similar to cookies concept on the Web

Application Execution

• Real-time analytics• 60 pre-built reports

• Dominant Path Analysis – similar to click stream analytics

• Business task completion

• Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc

• Highest rated analytics in the market

• Real-time analytics• 60 pre-built reports

• Dominant Path Analysis – similar to click stream analytics

• Business task completion

• Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc

• Highest rated analytics in the market

Application Analysis

VoiceObjects - Phone Application Server

VoiceObjects Development Lifecycle

Analysis

1

Test

5

Ph

on

e S

imu

lato

r

Debug Viewer

Call Trace

Document

4

Project Documentation

Project Export (XML)

Design

2

VUI Design

Storyboard Manager

Repo

rt6

VoiceObjects Analyzer

Storyboard Manager

Develop 3

Desktop for Eclipse

Desktop for Web Grammar

IDE

VoiceObjects - Phone Application Server

Deploy on Multiple Phone ChannelsVoice, Mobile Web, Mobile Video, Mobile Text

Speech & DTMF

Video

Hello Peter!

Welcome to Voxeo …

Text

TextingSpeech & DTMF

Mobile Web

Point & Click

Voice

Hello Peter!

Welcome to Voxeo

Single application definition across all mobile phone channelsDesign once & deploy anywhere

Single application definition across all mobile phone channelsDesign once & deploy anywhere

VoiceObjects - Phone Application Server

Infostore

VoiceObjectsDesktop

IDE

Back-End SystemsLegacy | CRM | ERP

Voice, VideoDevice

Apps

VoiceObjects Architecture Overview

© Voxeo 2009

Connector Framework

ASR, TTS, Call Control VoiceXML Browser

Media Platform Driver

3rd PartyReporting

Tools

We

b S

erv

ice

A

PI

ServiceCreation & Admin

Environment

ServiceExecution

Environment

ServiceAnalysis

Environment

VoiceObjectsPhone Application

Server3rd Party

IDEs

ASR, TTS VXML

Service AnalysisVoiceObjects Infostore and Analyzer

Out-of-the-box Data Capture by VoiceObjects Server

Dimensional Data model optimized for BI analysis Integrates with data from ASR, CTI, and CRM

CTI Data IVR Data CRM Data

Infostore

VoiceObjectsAnalyzer

(Business Objects, Cognos,

MicroStrategy)

3rd partyAnalysis Tools

Analysis and Reporting Based on standard business intelligence tools 60 predefined Reports, based on real-time data Extends existing Data Warehouse Includes Customer behavior and business analysis

Highest Rated Analytics Package in the Market

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VoiceObjects - Phone Application Server