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Slides for a talk I gave at EMEC - the conference of the International Association of Emergency Managers (IAEM) European Conference. It focuses on the use of digital volunteers by emergency management organizations
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Using Digital Volunteers
Gisli OlafssonEmergency Response Director
NetHope
Volunteers
Why use volunteers?
Innovation
Digital Volunteers
1 Trillion Hours
Digital Volunteer
@redcross pilot
The @redcross digital volunteers are on 4-hour shifts
Role: to monitor questions about resources
track trends
keep track of important search terms related to disaster
At the end of each shift, volunteers then provide valuable disaster operations reporting to improve situational awareness and best affect decision-making for American Red Cross operations and public information strategy.
@redcross pilot
Preferred Capabilities:
You have a personal Twitter account and you’re not afraid to talk with Red Cross stakeholders
You’re adept at searching on Twitter
You’re familiar with Red Cross relief efforts (or you’re willing to study CrossNet to become that way)
Duties:
Monitor Twitter for keywords like Redcross, “Red Cross”, #hurricane, #irene
At the end of each 4-hour shift you’ll provide a short summary of the trends you’re seeing in conversations.
Using your personal twitter account, you are asked to respond to any questions you feel comfortable with (the resources on CrossNet for Hurricane Irene are great for finding answers).
Mass Collaboration
“Teamwork divides the task and multiplies the success”
Author Unknown
Information Management
Fostering Digital Volunteers
LOCAL OR GLOBAL?
Organizing
FacilitatedKnowledge Management
CollaborativeWorkgroups
SocialNetworks
Integrity
“Integrity is doing the right thing, even if nobody is
watching.”
Jim Stovall
"It's easy to come up with new ideas; the hard part is letting go of what worked for you two years
ago, but will soon be out of date.”
Roger von Oech