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No matter where you are in your organization, you want to be trusted by your boss, your team, and your friends. You want to be trusted to do a good job. You want to be someone who others can count on when things go wrong (and in operations roles, they frequently do). However, building trust isn't always so straightforward. Sure, you can earn someone's trust over time, but in the devops world, where you are bridging different disciplines and communication is key, how can you be sure you come off as trustworthy right away to the many people who depend on you? This talk will cover some of the science behind why people trust one another and give you some specific strategies to help you build trust and level up your career.
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trust ME
Kate Matsudaira CEO, Popforms
@katemats
we all want credit
what happened to
merit?
how do you judge performance?
image source: http://k34.kn3.net/taringa/2/0/9/8/0/1/07/hegel-21/980.jpg?582
Performance is Subjective
how do you get noticed?
image source: https://www.flickr.com/photos/59180074@N05/7621571542/sizes/o/
Trust
7
are you a good investment?
does your boss trust you?
does your peers trust you?
have you done a good job to earn their trust?
building trust
image source: https://www.flickr.com/photos/kevinpoulton/4320490368/sizes/l
c o n t r i b u t i o n
image source: https://www.flickr.com/photos/kevinpoulton/4535814351/sizes/l
Does your work matter?
schedule a weekly ninja planning session
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where can you fill in the gaps
image source: https://www.flickr.com/photos/gardner67/10559917655
m a n a g e y o u r m a n a g e r
image source: http://cbs1037litefm.files.wordpress.com/2012/11/113257831.jpg image source: https://www.flickr.com/photos/kwg73/4291698418/sizes/l
you should send your status in email every week
image source: https://www.flickr.com/photos/zedthedragon/5694561428
b e a m a z i n g
r e p u tat i o n
image source:image image source: https://www.flickr.com/photos/xjohns/6785555314/sizes/l
success comes from people
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Who is the person you admire most at work? !
What do they do differently? !
How do they make you feel?
Think about your coworkers….
image source: https://www.flickr.com/photos/templar_tan/9427894521/sizes/l
be the model teammate
25image source: https://www.flickr.com/photos/zedthedragon/4494168312/sizes/o/
help others make things happen
r e l at i o n s h i p a r c h i t e c t u r e
27
What is trust?
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Make 2 ordered lists: !
1. The most important people on your team 2. The people with whom you have the best relationships
Relationship Architecture
How can you improve your relationships on the team?
How will that impact your work and happiness?
relationships are like filmstrips
30
elements of trust
relationship architecture
reputation
contribution
Elements are based on Kay’s framework from the “Foundations of Corporate Success”
what can you do?