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coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.1
Troubleshooting Tips and Best Practices
Kevin Asano, Regional Sales ManagerLars Nohling, Sr. Systems Engineer
Join in on the conversation today …. @Coredial @EWN_INC
#CoreDialPSW
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.2
•Best Practices•Basic Troubleshooting tips•Reviewing Edgemarc Web GUI•Troubleshooting with MOS Scores•Edgemarc command line tools•Proxy Arp Configurations•Q&A
Agenda
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.3
Select the correct EdgeMarc
5 10 90 100 1,000 2,000
Concurrent Media Sessions
Thro
ughp
ut (M
bps)
1.5
510
100
1,00
0
EdgeMarc 25010 Mbps, 10 Sessions
EdgeMarc 455050 Mbps, 70 Sessions
EdgeMarc 4700 Series100-200 Mbps, 100 SessionsWith Dual WAN
EdgeMarc 7301 Series1,000 Mbps, 2,000 Sessions
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.4
Edgewater Knowledgebase
• How to secure an EdgeMarc 314294• Changing EdgeMarc Security Settings 314005• How to get notified about new software releases 163354• EdgeMarc Troubleshooting Guide 184828• How to read MOS score messages 91638• Coexistence of a 3rd-party VPN/Firewall with EdgeMarc 89995• FAQ: Proxy Arp 259920• Configuring Survivability features 107784• Understanding SIP Register Rate Pacing 164582• Edgewater Manuals 92806• WAN Link Redundancy 289321• What is the latest release of VOS 92688• SIP Trunking Guides 314240
http://edgewaternetworks.com/kb
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.5
Always Enable Firewall
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.6
Always Enable Firewall
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.7
Always secure remote access
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.8
Duplex Mismatch
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.9
Check for Full/Half Duplex Mismatches
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.10
•Track details of customer complaints•Date/Time and Extension involved?• Incoming or Outgoing Call?• Inside or Outside party affected?•Phone numbers involved?•Can the problem be reproduced?
Basic Trouble shooting tips
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.11
•What changed recently?•How often does this occur?•Are multiple calls affected?•What did they hear ?
–Dead Air, Static, Echo, Hum, Buzz, –Gaps in speech / Dropped words?
Basic Trouble shooting tips
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.12
EdgeMarc GUI troubleshooting
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.13
EdgeMarc GUI troubleshooting
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.14
EdgeMarc GUI troubleshooting
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.15
How to read MOS score messages KB 91638
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.16
How to read MOS score messages KB 91638
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.17
MOS Scores
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.18
Command Line
• Live Demo• Ping, Traceroute, cat /var/log/messages• Dmesg, ifconfig, netstat• Tcpdump examples• Creating ramdisk w/tcpdump
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.19
Proxy-Arp for 3rd Party Firewalls
Coexistence of a 3rd-party VPN/Firewall with EdgeMarc 89995FAQ: Proxy Arp 259920
coredial.com© Copyright 2015 CoreDial, LLC, All Rights Reserved. Confidential and Proprietary.20
Working with Edgewater Networks• Product and Technical contacts
– Kevin Asano, product & pricing– Lars Nohling, pre-sales technical questions
• Where to buy– Jenne– Scansource– NETXUSA
• Future Sessions?
Thank You
(215) 297-440
(408) 351- 7200