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1

®

Call recording catalog 2012

phone call recording www.Versadial.com Order at 949-457-0650®

Page Contents

1 Cover

2 Contents

3 Whatisphonerecording?

4 5benefits

5 Versadial’scompetitiveadvantages

6 Choosetherightsolutionforyou

7 Quotesandordering

8 Becomeareseller

9 VSLoggersoftware

10 Remoteaccessoptions

11 SidebysidecomparisonofVersadialtelephonerecorders

12 VDL-Kit

13 ListofVDL-KitPCIrecordingcardsavailable

14 3stepinstallation

15 VDL-PCMidtowerrecordingsystem

16 VDL-IND1,2,3,or4Rack-mountedrecordingsystems

17 VDL-MPDRPortablerecordingsystem

18 Choosethebestwaytorecord:Trunk,extensionorhandset

19 Setupscenarios:directanalog&verificationmessage

20 Setupscenarios:remoteaccess&recordingcontrol

21-24 TypesoftelephonelinesyoucanrecordandsupportedPBXsandphones

25 Warrantyandsupport

27 TechnicalSupportPolicy

28 Termsandconditions

Our purposeOurpurposeistomakephonerecordingapainlessexperienceforourcustomersbyprovidingsoftwareandhardwarethatisextremelyreliable,easytouse,easytomaintain,andeasytoupgrade,allatacompetitivecost.

About VersadialVersadialwasfoundedin1994andlaunchedit’sawardwinningVSLoggersoftwarein1999.SincethenVersadialhascontinuedtoimproveandupdateVSLoggeraswellaslaunchingothersuccessfultelecomsoftwaretitles.In2001VersadialwontheTMCCommunicationssolutionsproductoftheyearforVSLogger2.3.VersadialislocatedinIrvineCaliforniaandcurrentlyproducesacompletelineofphonerecordinghardwareandsoftware

Versadial catalog 2012

2

What is phonecall recording?

What is phone recording?Phonerecordingorvoicelogginghasbeenaroundfornearlyaslongasphones.Itconsistsofattachingarecordingdevicetophone,radiooraudiolinesandhavingawayofplayingbacktheserecordings.Callcenterswereearlyadaptersandmostofusarefamiliarwiththelittlerecordingatthebeginningofacallthatremindsusthat“thiscallmayberecordedfortrainingorqualityassurancepurposes.”

3 components of a Versadial phone recording system1A Windows based PC: YourexistingPC,orapreconfiguredPCfromVersadial.

2Voice recording boards:TheseplugintothePCIslotsofthephonerecordingPC.

3The software:InstalledontherecordingPC,andcomputersusedforremoteaccess.

Versadialphonerecorderscanrecordanalog,digitalextension,VoIP,T1,E1,PRI,BRI,orISDNphonelines.Radiooranyothertypeofaudiochannelcanalsobeeasilyrecorded.RecordingsaresavedonaharddriveandcanbeautomaticallybackeduptoarchivemediasuchasaDVD+RW,networkorexternaldrives.LivecallsaswellaspastrecordingscanbeaccessedoveraLAN,overtheinternetorthroughaPDA.

phone call recording www.Versadial.com Order at 949-457-0650®

InstallingSoftware1 2 3

3

Your company

phone linesPBXLAN

VS Logger

Customer

Employee phonesSupervisor’s PC

Phone recorder

5 benefits ofphone recording

1. Decrease liabilityAphonerecorderprovidesanimpartialrecordofwhatreallyhappenedduringacall.Thisallowsyoutodiffusepotentiallawsuitsasinoffensivelyaspossiblebye-mailingacopyoftherecordingtothethreateningparty.Ifacasedoesgotocourt,therecordingsareadmissibleasevidenceundermoststateandfederallaws.

2. Reduce costly mistakesAphonerecordersavescustomerinformationanddetailsthatotherwisemightbetypedincorrectlyorforgotten.Recordingscanbequicklyreviewedbymanagersoremployeestomakesurethatcustomerinformation,orderinformationorshippinginformationwasenteredcorrectly.Ifthereareerrorstheycanbefoundandfixedonthespotwithoutneedingtocontactthecustomeragain.Thisreducesshippingcosts,productreturnsandcustomeraggravation.

3. Increase customer & employee satisfactionEasilyfindcallsthatexemplifyexcellentcustomerserviceorsalesmanshipande-mailthesetoyouremployeesorusetheminatrainingmeeting.Likewise,poorqualitycallscanbefoundbymanagersandbesenttotheemployeestoallowthemtolearnfromtheirmistakesandimprove.Thiswillsteadilyimproveemployeeperformanceandinturn,increasecustomersatisfaction.Employeesappreciatehowtherecordingsbackthemupwhencustomersexaggerateorfabricateproblems.

4. Harvest sales & marketing dataAphonerecordingsystemgivesyoursalesandmarketingdepartmentsvaluabledatathatwillhelpthemdiscoverexactlywhatsalestechniquesormarketingcampaignsareworkingandmoreimportantly,whytheyareworking.Asalesmanagercanreviewcallsthatresultedinsuccessfulsalesandgleanwaystoimprovethesalesdialogsfortheentiresalesstaff.Amarketingmanagercanlistentothesamecallsanddiscoverwhatoffersareworkingbest,orthereasonscustomersgivefornottakingthoseoffers.Thishelpsthemarketingdepartmentchoosethemostsuccessfuloffersandcreatebetteroffersinthefuture.

5. Increase securityThesimplepresenceofaphonerecorderoncompanylinesoftenactsasadeterrenttoalltypesofsecuritybreachesorinappropriateemployeecalls.Suchsecuritybreachesorinappropriatecallscanbedetectedandthenusedtoeitheraddresstheproblemwiththeemployeeorifnecessarytoactasevidence.Thisresultsinincreasedproductivityaswellasreducedcostsandliability.

phone call recording www.Versadial.com Order at 949-457-0650®

4

Our competitive advantages

®phone call recording www.Versadial.com Order at 949-457-0650 5

Painless telephone recordingInover10yearsofoperationVersadialhashadnearzeropercentreturns,evenwithour30daymoneybackguarantee!JustaskanyofourcustomersandtheycantellyouhoweasyitistosetupandmaintainaVersadialsystem.

Wehavereferencenumbersavailableforcustomersinmanyindustries.ThesecustomersincludeNASA,Rolex,AlohaAirlines,UCDavisMedicalCenter,andmore.You’rewelcometogivethemacall.

Painlessalsomeanseasytoimplement.Mostofourcustomersareamazedathoweasyitistoimplementoneofoursolutions.Wehaveeasyvideo,audioandprintedquickstartguidesandtutorialstohelpyoualong.

Cost saving optionsOurpricesareamongthebestintheindustry.Wewerethefirsttooffercost-savingDo-it-yourselfkits.WiththeseyoucaninstallourcardsintoyourexistingPCs,savingthecostandmaintenanceofanothercomputer.

Wealsogiveyouunlimitedclientseatlicencesofoursoftware.Thatmeansbigsavingsifyouneedmultiplesupervisorstobeabletoaccessandmanageyourrecordingsfromtheircomputers!Nooneelseoffersyouthiseaseandsavings!

Wealsoknowmanyofyoudon’twantmaintenancecontracts,sowedon’tmakeyoupaythem.Ayear’swarrantyisincluded.Ifyouwantyoucangetanextendedwarranty,butwedon’tforceyoutopurchaseonelikesomeofourcompetitors.

Easy to integrate, maintain and scaleVersadialusesnon-proprietaryhardwarethatwilleasilyintegratewithyourWindowsenvironment.Thisalsomakesmaintenanceeasy,withouttheneedforspecializetechnicians.RecordingscanalsobeeasilyexportedintoindustrystandardWAVfiles.

Versadialsystemscanscalequicklyandeasily,growingasyougrow.Needmorelines?JustaddanotherrecordingKit.Needmorelicensestoaccessyourrecordings?Easy,justinstallthesoftwareonasmanycomputersasyoulike.Thereisnoseatlicensefeeandnolicensinghassles!

Choose the right solution in 3 steps

or

®phone call recording www.Versadial.com Order at 949-457-0650 6

Step 1: System, Kit, or just Software?Turnkey system simplicity...VersadialTurnkeysystemsarethesimplestwaytostartrecordingandmanagingyourcalls.Theycomecompletelypre-configuredforyourspecificneedsandincludethePC,recordingcardsaswellasallthenecessarysoftware,cablingandaccessories.Amidtower,arackmount,andportableformfactorsareavailableasturnkeysystems.

Kit savings Versadialwasthefirsttoofferkitphonerecordingsolutionsandthereasonisthesavings.YoucansavethousandsandputtingthekittogetherisassimpleaspluggingthecardintothePCIslotofyourexistingcomputer,installingthesoftwareandhookingupthecables.Thesekitsincludetherecordingcardandallnecessarysoftware,cabling,andaccessories.

Software only optionIfyoualreadyusesupportedrecordingcards,andwouldliketostepuptotheawardwinningandeasytouseVSLoggersoftwarethenyoucanchoosetobuyonlythesoftwarewiththeappropriatenumberofchannellicenses.

Step 2: How many lines to record?Versadialrecordingsolutionscanrecordfrom4to256phonelinesorchannelsinasinglesystemandmultiplesystemscanbelinkedtorecordwellover1000lines!RecordfromtheTrunklines,theextension,handsetorevenVoIP.Wecanshowyoutheprosandconsofeachoption.

Step 3: Add optional remote access software?AlloursolutionsincludetheVSLoggersoftwareandunlimitedlicensesofVSMonitorsoftwarewhichallowsyoutomonitorandmanageyourrecordingsfromremotemachines.VSMonitorcomesatnoadditionalcharge.Optionalsoftwareisalsoavailablethatallowsyoutoeasilymonitorandmanageyourrecordingsviawebbrowser(VSWeb),byphonewithanautomatedattendant(VSPhone),orwirelesslybyPDA(VSMonitorforPDA).

Get a quote & How to order

®phone call recording www.Versadial.com Order at 949-457-0650 7

The information you will needGather your answers from the previous page1)DoyoupreferaTurnkeysystemORakityouinstallinyourexistingPC?2)Howmanyphonesortrunklinesdoyouneedtorecord?*3)Doyouwanttoaddoptionalremotemonitoringsoftware?

Gather the following technical information1)Areyourincomingtrunklinesanalog,T1,E1,ISDNPRI/BRI,orVoIP?*2)Whatisthebrand&modelnumberofyourPBXorphonesystem?*3)Whatisthebrand&modelnumberofyourtelephonesets?*4)Howmanylocationsorbuildingsdoyouneedtorecordfrom?(*Yourtelecomcompanycanprovidethisinformationifyoudonotknowit.)

Get a quote todayGiveusacallat949-457-0650orE-mailusatsales@versadial.comIncludetheinformationyou’vegatheredaboveandwe’llgiveyouatquote.

Request a custom price quoteWarranty includedOurtrouble-freesystemsneedlittlemaintenanceandcomewitha1yearhardwarewarrantyaswellas1yearoffreetelephonesupport&softwareupgrades.

Step 1:Call949-457-0650,orgotoourwebsiteatwww.versadial.com/quote.html

Step 2:Onceyouarereadytoorder,letusknowandwecanprocessyourorderassoonaspaymentisreceived.Paymentscanbecheck,moneyorder,wiretransferorcreditcard.Net30isanoptioninsomecircumstances.

Step 3:WecanshipyourphonerecordingsolutiontoyouviaFedExorDHL.RecordingKitsandSoftwarewillshipwithin2-4daysandTurnkeysystemsshipwithin2-4weeks.

Allkitsandsystemscomewitha30daymoneybackguarantee.Ifforanyreasonyouarenotcompletelysatisfiedwithyoursolutionyoucanreturnitwithonlytheshippingcoststopay.Ourskilledtechnicalsupportstaffwillcalltomakesureyourrecordingsystemhasarrivedontimeandwillbeoncallforanyquestionsyouhaveduringsetup.

Become a Versadial reseller

®phone call recording www.Versadial.com Order at 949-457-0650 8

The market for phone recording:Versadialspecializesinvoiceloggingsoftware(alsoknownasphonerecordingorcallmonitoring)alongwithPCbasedrecorderthatisperfectforallbusinessmarkets.Security,telecom,callcenterspecialist,IT,andintegratorswillfindourproductsanaturalfitfortheirexistingcustomers.

AsaVersadialreselleryouwillfindthatalmostalltypesofbusinesseswillbeinterestedintheliabilityprotection,security,costsavingsandperformanceenhancementofavoiceloggingsystem.However,manysmallandmediumsizedbusinessesareunawarethatvoiceloggingiswithintheirreachandbudget.LargeenterprisebusinesseswillfindVersadialrecorderstobereliableandtrouble-free.Thekeyistouseour5benefitssalessheetsandonlinesoftwaredemostoillustratehoweasythesoftwareistouse,andthewayitdeliversthesebenefits.Ifyouarealreadyachanneldistributorforvoiceloggingproductsyouwillfindouruniqueadvantagesespeciallydesirableinclosingdealsforallyourclients.

Benefits:ResellerscaneasilygetaccesstoVersadial’ssalesandmarketingmaterialsfromoursecuredwebsitedownload.Versadial’ssalesteamcanassistresellerswithtechnicalquestionsandonlinedemos.Oursupportteamcanassistwithuserandadministrativetrainingoverthephoneatnoextracost.

Threediscountlevelsareavailableandaredeterminedbyreselleractiveparticipationandsalesvolume.Clientleadsareforactiveresellersqualifiedwithinspecificrequirementssuchaslocationandsalesvolume.Versadialtreatallresellersequally,sotherewillbenoterritoryorprojectconflicts.OEMsoftwareavailableforhighsalesvolumeresellers.

Techniciantrainingisavailableasself-trainingand/oronsitetraining.Technicalmanualsandtutorialmoviesareforself-trainingatnocost.On-sitetrainingatVersadial’sfacilityisforafee(optional).Trainingoverthetelephoneisalsoavailableatnocost.

Demorecordingkitisavailableatspecialpriceforresellersthatsign-upforon-sitetraining,forothersitisregularprice.Demorecordingkitallowsresellersforhands-onlearning,clientsupport,andsalespresentationoftheVersadialrecorder.Demokitwillrecord2-channelanaloglines,optionalhandsetadapterallowsforrecordinganytypesoftelephonesets.Demokitandoptionaltimerlicensekeywillallowreseller�sclientfor30-daytrialoftherecorder.

Referral program: Resellersthatdonotwishtosign-upforVersadial�sresellerprogramcanstillrefertheirclientstousandreceiveareferralfeeifsuccessfulsale.Thereferralfeeisdeterminedbytheoverallprojectdiscount.

Readytoapply?Callusorapplyonthewebat:www.versadial.com/reseller_app.html

Minimum system requirements:Windows7,XPPro,2003Server,1.5GHzPentiumwith512MbRAMAdedicatedharddrivepartitionORAsecondharddriveforrecordingsAvailablePCIslot

®www.Versadial.com Order at 949-457-0650

vs Logger

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SoftwarelicensingiscontrolledbyaUSBkeywhichallowsadditionallicensestobeaddedwithaquickdownload.

9

VS Logger softwareVSLoggercomesbundledwitheverykitorsystemVersadialsells.VSLoggercanalsobepurchasedseparatelyandispricedbythenumberchannellicenses.

Record Automated recording Startandstoprecordingviaoneof12triggeringactions Recordallorparticularlinesatthetrunkorextension Recordunlimitedanalog,digitalorVoIPlines

Live monitoring Listentolivecallswithoneclick Quicklyrewindlivecallswithinstantreplaybutton Addtextnotes,grades,ortagstoalivecall

Auto archiving AutomaticallybackuptoDVD,orNetworkdrives Choiceof3compressionratesfrom6MB/hrto29MB/hr Remotelymonitordiskusageandsetreminderalarms

Share Powerful search filters Searchandsortrecordingsby12differentcriteria Examplecriteria:agent,callerID,note,grade,etc. Calendarsmakesearchingadaterangeeasy

Export to WAV files WAVfilerecordingscanbeeasilysharedviae-mail CRCmakesrecordingstamperproof

Integrate with databases TriggerrecordingswithanAPI PassdatafromVSLoggertoyourSQLdatabase

Remote access Scalablepasswordprotectionforremoteaccess AccessrecordingsviaLAN,PDA,phone,ortheweb UnlimitedseatlicensesofVSMonitorsoftwareatnoextracharge

Improve Custom notes Attachcustomtextnotestoanyrecording AttachaccountorP.O.numbersforquickaccess

Exportable reports Generateoneof9presetreportsinasingleclick Createandsavecustomreports,graphsandcharts Runreportsonalloronlyparticularsetsoflines Quality Control tests CreatecustomQCtestsoruseoneof4presets Gradecallswhilelisteningtothem QCtestsreportscanbeusedforemployeereviews

VS Phone automated attendant:Empoweryourroadwarriors,withoutmakingthemlearnanynewsoftware!Youcannowremotelymonitorlivecallsoraccessrecordingsbytelephoneanywhereintheworld.VSPhoneautomatedattendantmenuwillguideyou.Youcansearchrecordingsbytime,daterangeorphoneline.VSPhoneeasilyhandlesmultiplesimultaneoususersandhasscalablepasswordprotection.AnyanalogterminatingVDL-KitcardcanhavelinesdesignatedasVSPhoneautomatedattendantsatnoextracost.

®www.Versadial.com Order at 949-457-0650

Kit Mid-tower Portable Features 4 to 96 ( in one card ) 4 to 72 ( 3 PCI slots ) 4 to 96 ( 4PCI slots ) Number of lines recorded

PCI card 7-13” Mid-tower PC Portable PC Form factor

N/A Duo-Core Pentium 4 Processor

N/A 1 Gig 1 Gig RAM

N/A Two 400 Gig 200 Gig + 40 Gig Hard drive storage

N/A RAID 1 N/A RAID

N/A DVD+RW DVD+RW Removable storage

N/A 300W 300W Power supplies

N/A N/A N/A Redundant power?

Rackmount RackPRO Features 4 to 256 (10 PCI slots) 4 to 256 (10 PCI slots) Number of lines recorded

4U Rack-mount PC 4U Rack-mount PC Form factor

Intel Core-2-Core Intel Core-2-Quad Processor

1 GB DDR RAM 2 GB DDR RAM RAM

Two 500 GB hard drives Four 500 GB hard drives Hard drive storage

Mirrored / RAID 1 Mirrored/Striped RAID 10 RAID

Two DVD+RW Two DVD+RW Removable storage

Hot swappable Hot swappable Power supplies

YES, 650W N+1 YES, 650W N+1 Redundant power?

VS-Logger / Monitor VS Monitor for PDA VS Web Playback recorded calls Playback recorded calls Playback recorded calls Search recordings Search recordings Search recordings Add custom notes Add custom notes Add custom notes Password permissions Password permissions Password permissionsMonitor live recordings Monitor live recordings N/A Grade calls Grade calls N/AGenerate custom reports N/A N/A

Set recording options N/A N/A

10

Remote access optionsVS Monitor remote access software is included!InstallVSMonitorsoftwareonasmanyremotecomputersasyoulike.Thereisnolicensingfee!EnjoyallthefeaturesandfunctionalityofVSLoggeronanycomputerconnectedbyLAN,WAN,orTCP/IP.Remoteaccessissafewithpasswordprotection

Optional VS Web server software:WorkonaMacintosh,LinuxorUnixbasedmachine?Noproblem,youcangetmanyofthefeaturesofVSLoggerthroughawebinterface.Useyourfavoritewebbrowsertosearch,andlistentocallrecordings,andevenaddnotes.SaveandE-mailcallrecordingsasWAVfilestoanywhereintheworld.UsethesamepowerfulsearchparametersasVSLoggersuchasbyextension,callerID,dialednumber,searchnote,time/dateorevencallduration.Youcanalsostartorstoptheliverecordingofphonelines.Scalablepasswordaccessprotectionisbuiltinalongwiththeabilitytosupportmultiplesimultaneousconnections.

Optional VS Monitor for PDA software:Makecallmonitoringmoreeffectivebycuttingthecordsthatkeepyoutiedtoyourdesk..VSMonitorforPDAhelpsyoumonitorandgrademorecallswhilestayingonthefloorandmoreeffectivelyinfluencingyouremployees.VSMonitorforPDAprovidesmanyofthesamefeaturesasVSMonitor.Monitorlivecalls,searchexistingcallrecordings,andviewcustomnotesandtags.VSMonitorworksonanyWindowsbasedPDAwithawirelessnetwork.

phone call recording www.VersaDial.com Order at 949-457-0650®

Kit Mid-tower Portable Features 4 to 96 ( in one card ) 4 to 72 ( 3 PCI slots ) 4 to 96 ( 4PCI slots ) Number of lines recorded

PCI card 7-13” Mid-tower PC Portable PC Form factor

N/A Duo-Core Pentium 4 Processor

N/A 1 Gig 1 Gig RAM

N/A Two 400 Gig 200 Gig + 40 Gig Hard drive storage

N/A RAID 1 N/A RAID

N/A DVD+RW DVD+RW Removable storage

N/A 300W 300W Power supplies

N/A N/A N/A Redundant power?

Rackmount RackPRO Features 4 to 256 (10 PCI slots) 4 to 256 (10 PCI slots) Number of lines recorded

4U Rack-mount PC 4U Rack-mount PC Form factor

Intel Core-2-Core Intel Core-2-Quad Processor

1 GB DDR RAM 2 GB DDR RAM RAM

Two 500 GB hard drives Four 500 GB hard drives Hard drive storage

Mirrored / RAID 1 Mirrored/Striped RAID 10 RAID

Two DVD+RW Two DVD+RW Removable storage

Hot swappable Hot swappable Power supplies

YES, 650W N+1 YES, 650W N+1 Redundant power?

VS-Logger / Monitor VS Monitor for PDA VS Web Playback recorded calls Playback recorded calls Playback recorded calls Search recordings Search recordings Search recordings Add custom notes Add custom notes Add custom notes Password permissions Password permissions Password permissionsMonitor live recordings Monitor live recordings N/A Grade calls Grade calls N/AGenerate custom reports N/A N/A

Set recording options N/A N/A

11

Compare Versadial telephone recorders

VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity

Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity

All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.

®www.Versadial.com Order at 949-457-0650

12

Call recording KitOptional multi-channel phone recording cardRecordfrom4to96phonelinesinasinglecard.Cardscanbeexpandedeasilytoacceptmoreordifferentlines.Assemblerequiredcombinationofrecordingcardsforanalog,digitalBRI,ISDN,T1,E1,PRIlines inonemachine.TheincludedVSLoggersoftwarewillcoordinatethecardstoworktogether.TheCallrecordingkitsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.OurkitscanalsobeconfiguredwithoptionalmirroredharddrivesorsecondaryDVD+RWs.

Easy to install in your PCInstallationisassimpleaspluggingtheCallrecordingkitcardintoanavailablePCIslotinyourcompatiblePC,plugginginthenecessarycablestoyourphonesystem,andinstallingandconfiguringthesoftware.

WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.

Recommended PC Minimum PC requirementsWindows7,XPPro,Server,2003 Windows7orXPPro,Server,20031.5GHzPentium4with1GBRAM 800MhzPentiumwith256MbRAMDVD+RWdriveforarchiving PCImotherboard&ATXPowersupply(3.3V) Availablefull-sizePCIslot(3.3V13.83”x4.75”) Secondharddriveorpartitionforrecordingdata SoundcardconfiguredtoplayWAVfiles NetworkLANconnection(TCP/IP)

phone call recording www.VersaDial.com Order at 949-457-0650®

13

Analog phone or radio recording cardsLines Type VDL-Kit Item #4 Passive/Terminating VDL4DY-A(LDA409-PCI)8 Passive/Terminating VDL8DY-A(LDA809-PCI)16 Passive/Terminating VDL16DY-A(LDA1609-PCI)24 Passive/Terminating VDL24DY-A(LDA2409-PCI)8 Passive VDL8DY–MOD-A(MOD-PCI)16 Passive VDL16DY–MOD-A(MOD-PCI)24 Passive VDL24DY–MOD-A(MOD-PCI)

Digital PBX extension / ISDN BRI recording cardsLines Type VDL-Kit Item #8 Passive VDL8DY-NGX8 Passive VDL8DY-MX16 Passive VDL16DY-NGX24 Passive VDL24DY-NGX4 Passiveserial VDL4DY-MOD-S8 Passiveserial VDL8DY-MOD-S12 Passiveserial VDL12DY-MOD-S8 Passiveparallel VDL8DY-MOD16 Passiveparallel VDL16DY-MOD24 Passiveparallel VDL24DY-MOD

Note: MOD and NGX kits differ in some functionality and supported PBX

T1 / E1 / ISDN PRI recording cardsLines Type VDL-Kit Item #24 Passive VDL24DY-T132 Passive VDL32DY-E148 Passive VDL48DY-2T164 Passive VDL64DY-2E124 Terminating VDL24DY-T132 Terminating VDL32DY-E148 Terminating VDL48DY-2T164 Terminating VDL64DY-2E124 Passive VDL24DY-MOD-T148 Passive VDL48DY-MOD-T172 Passive VDL72DY-MOD-T132 Passive VDL32DY-MOD-E164 Passive VDL64DY-MOD-E196 Passive VDL96DY-MOD-E1

VoIP recording cards: 4-64lines SMOD-PCI-xxVOIP

®

Installation & setupInstalling a Call recording-kitTheCallrecordingkitiseasytoinstallinanyPCthatmeetstheminimumrequirements.Itrequiresnospecialtoolsorcertification..FirstmakesureyourPCislocatedclosetowhereyouwillbetappingintoyourphonelines.TheninstalltherecordingcardinanopenPCIslot,turnonyourPCandinstallthedriversandVSLoggersoftware.HaveyourtelecomprofessionalconnectthecablesbetweenyourphonelinesandyourPC.Thensimplytestyourlinestoinsureagoodconnection.Installtimesdependuponthenum-berofphonelinestobeconnectedandwhetherSMDRinformationwillbecaptured.Atypicalinstallwillbearound2hours.Howeverifyouhavemorethan24lines,VoIPlinesorwishtointegrateSMDRdata,installationmaytakeupto20hours.

www.Versadial.com Order at 949-457-0650

Estimate30min.forthehardwareinstallation.

Estimate30min.forsoftwareinstallationandconfiguration.

Estimate30min.toseveralhourstoconnectandtestphones.(Dependenton#oflines)

14

VS Logger

1. Install the recording card into a PCI slot

2. Install drivers and the VS Logger software

3. Connect the recording card to your phone lines

Installing...

VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity

Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity

All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.

®www.Versadial.com Order at 949-457-0650

15

Mid tower call recorderMid-sized pre-configured PC for phone recordingIntelDuo-CoreProcessorwith1GBRAMUpto3PCIrecordingcardsofyourchoicemaybeinstalledATXCaseand300wpowersupplyWAVcompatiblesoundcardandhighqualityheadphonesTwo400GBDataHardDiskDrivesRAID1(Mirrored)DVD+RWs(800recordinghoursperDVD)KeyboardandmouseMicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured

Pre-configured just the way you need itRecordfrom4to72phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1recordingcardswithintheMidtowercallrecorder.VSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheVDL-PCsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.Compressioncanbeadjustedasdesired.At6MBperhour240GBwillgiveyouabout40,000recordinghours.

Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.

WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.

VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity

Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity

All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.

®www.Versadial.com Order at 949-457-0650

16

Rackmount call recorderRackmount PC pre-configured for phone recordingIntelPentium4orXEONProcessorwith1GBor2GBRAMUpto10PCIrecordingcardsofyourchoicemaybeinstalled19”longIndustrialRackmountcaseineither4Uor6Usizes3redundanthotswappablepowersuppliesat450Wor600WWAVcompatiblesoundcardandhighqualityheadphonesTwoorThree,400GBHardDrivesRAID1(Mirrored)orRAID52DVD+RWs(800recordinghoursperDVD)KeyboardandmouseMicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured

Pre-configured just the way you need itRecordupto256phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1recordingcardswithintheRackmountcallrecorderVSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheRackmountcallrecordersupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.Compressioncanbeadjustedasdesired.At6MBperhour240GBwillgiveyouabout40,000recordinghours.

Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.

WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.

VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity

Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity

All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.

®www.Versadial.com Order at 949-457-0650

17

VDL-MPDR PortablePortable PC pre-configured for phone recordingIntelPentium4Processorwith1GBRAMUpto4VDL-KitPCIcardsofyourchoicemaybeinstalledHeavy-dutyportable17”x13”x12”caseand300wpowersupplyBuiltin15”LCDmonitorBuiltinkeyboardandtouchpadWAVcompatiblesoundcardandhighqualityheadphones40GBSystemHardDiskDrive200GBDataHardDiskDrive(30,000recordinghours)DVD+RW(800recordinghoursperDVD)MicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured

Pre-configured just the way you need itRecordupto96phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1VDL-Kit cardswithintheVDL-MPDR.VSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheVDL-MPDRsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.TheVDL-MPDRcanalsobeconfiguredwithoptionalmirroredharddrivesorsecondaryDVD+RWs.

Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.

WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.

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Benefits and drawbacks comparisonRecording from the: #1 PBX extension #2 Trunk line #3 HandsetMonitorliverecordings Yes Yes Yes

Recordstransferredextensions Yes Yes Yes*

RecordsPBXauto-attendantmessages No Yes No

Recordsinternalcalls Yes No Yes

SearchbycallerID Yes Yes No

Searchbytrunkline No Yes No

Recordingssavedinfoldersfor: eachextension eachtrunkline eachhandset

Audiblebeepoptiononrecording withabeepadapter Analoglinesonly withabeepadapter

Manualstart/stopoption Yes Yes Yes

Othernotes ThebestsolutionforPBXsonoursupportedlist.

WorkswithallPBXsandphonesystems.

Requireswiringtoeachhandset.CallerID&dialednumbernotcaptured.

PBX orphone system

OutsideTelephone

Trunk Lines

Versadialsystem

Optional radio or other audio

Digitalphones

#1 Recording from the PBX extension

PBX orphone system

OutsideTelephone

Trunk Lines

Versadialsystem

Phones

#2 Recording from the Trunk line

PBX orphone system

OutsideTelephone

Trunk Lines

Versadialsystem

Phones

#3 Recording from the Handset

Choose the best way to record: extension, trunk, or handset

*ifthetransferredextensionisalsoconnectedtoarecorder.

Optional radio or other audio

Optional radio or other audio

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Some sample setups & uses for a Versadial system

OutsideTelephone

Lines

Versadialsystem

Analogphones

Recording a direct analog connectionAsimplesetupmonitoringanaloglineswithnoPBX.

PBX orphone system

OutsideTelephone

Lines

Versadial system plays & records a verification message

Employeetaking the order For verification messages

Acustomercallsintoanemployee,duringthecalltheemployeecanconferencecalltheVersadialsystemwhichwillgiveoutaconfirmationnumbertothecustomerandrecordthecall.InthissetuptheVersadialsystemusesaterminatinganalogcard.

Customerplacing anorder

Recordings on a network shared driveRecordingsmadeatmultiplelocationscanautomaticallybecopiedtoanetworkshareddrive.ThisallowsuserstoaccessrecordingsfromalllocationssimultaneouslyfromanyremotePC.

Versadial recordingsystem atLocation 2

Versadial recordingsystem atLocation 1

Network shared driveAllrecordingsfromeachlocationcopiedtothisdrive.

PrimaryVersadialsystem

Remote PC

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Recording control at each employee’s PCWithVSRemotechannelsoftwareinstalledoneachemployee’sPC,theycaneachcontroltheirownphonerecordings.ThiscontrolrunsthroughthenetworktotheVersadialsystem.

Various sample setups & uses for a Versadial solution

ComputerNetwork

OutsideTelephone

Lines

Versadialsystem

Employee can start, stop, and add notes to record-ings from their PC.

ComputerNetwork

OutsideTelephone

Lines

Versadialsystem

Phones

Remote access of recordingsPhonelinesandRadiodispatchlinescanberecordedwhilethoserecordingscanbemonitoredremotelyoveraLANnetwork,overtheweborevenbyaremotephone.

PBX orphone system

Internet

Radio dispatch lines recorded

Remote access to recordings via VS Monitor

Remote access to recordings VS Monitor orVS Web

Remote access to recordings via VS Phone

ExternalNetworks

Versadialsystem

Soft phoneson Computers

Recording VoIP optionsAutomaticallydetectallunencryptedVoIPcallsonyournetworkbytappingintotheSPANorMirrorportofaswitch.IfmultipleswitchesexistthenremoteSPANNINGmustbeenabled.

Gateway

phone linesTelephoneprovider

Your company

phone linesPBXLAN

VS Logger

CustomerEmployee phonesSupervisor’s PC

Phone recorder

Your company

phone linesPBXLAN

VS Logger

Customer

Employee phonesSupervisor’s PC

Phone recorder

phone linesTelephoneprovider

Your company

phone linesPBXLAN

VS Logger

CustomerEmployee phonesSupervisor’s PC

Phone recorder

Your company

phone linesPBXLAN

VS Logger

Customer

Employee phonesSupervisor’s PC

Phone recorder

Switch

phone linesTelephoneprovider

Your company

phone linesPBXLAN

VS Logger

CustomerEmployee phonesSupervisor’s PC

Phone recorder

Your company

phone linesPBXLAN

VS Logger

Customer

Employee phonesSupervisor’s PC

Phone recorder

Switch

phone linesTelephoneprovider

Your company

phone linesPBXLAN

VS Logger

CustomerEmployee phonesSupervisor’s PC

Phone recorder

Your company

phone linesPBXLAN

VS Logger

Customer

Employee phonesSupervisor’s PC

Phone recorder

Switch

VoIP phones

SPAN orMirrorport

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Supported line types and PBXsInthefirstcolumn,findthetypeoflineyouwillberecording,suchasanalog/radio,digitalPBXandsoforth.Findyourphonesetinsecondcolumnandseeinthethirdcolumnwhichrecordingcardsarecompatibleandwithwhatoptions.BothD-channelandVoxrecordingaresupportedunlessotherwisenoted.TheD-ChanneloptionsupportsdetectingPBXonhook/offhook,capturecallerid,dialed#,lamps,buttonspressed,etcandisanoptiononlyavailableondigitallines.

Recorded Line type Compatible phone sets Compatible recording cards

Analog phone / radio lines Anyanalogphoneset MOD-PCI-xxA/LDAxx-PCI

Digital PBX

Alcatel4200/4400 Reflex4003,4011,4012,4023,4034 MOD-PCI-xxP/NGXxxReflex4004First MOD-PCI-xxP/NGXxxReflex4010Easy MOD-PCI-xxP/NGXxxReflex4020Premium MOD-PCI-xxP/NGXxxReflex4035Advanced MOD-PCI-xxP/NGXxxReflex4039 MOD-PCI-xxP/NGXxxReflex4059PCOperator MOD-PCI-xxP(voxonly)

AscomAscotel2020(2Wire) Office20,25,30,35,40 MOD-PCI-xxPOffice45/45Pro MOD-PCI-xxPOffice130/130Pro MOD-PCI-xxP

AscomAscotel2020(4Wire) Crystal MOD-PCI-xxP(voxonly)

AspectTelecomCallCenter Teleset3010,3190,3192 MOD-PCI-xxP/NGXxx

AvayaDefinity(2Wire) 6210,6218,6220,6221 MOD-PCI-xxP6402,6408,8410,8434 MOD-PCI-xxP/NGXxx6402-D,6408-D,6416-D,6424-D MOD-PCI-xxP/NGXxx8101,8102,8110,8403,8405,8411,8503,8510,8520,8528

MOD-PCI-xxP

CallMasterIII,IV,V,VI MOD-PCI-xxP/NGXxx24xxseries MOD-PCI-xxP

AvayaDefinity(4Wire) 7406,8410 MOD-PCI-xxP/NGXxxCallMasterI,II,III,IV MOD-PCI-xxP/NGXxxCallMasterV MOD-PCI-xxP7303,7305,7401,7403,7405,7406,7407,7410,7434,7444,8101,8102,8110,8403,8405,8410,8411,8434,8503,8510,8520,8527

MOD-PCI-xxP

94xxseries MOD-PCI-xxP

AvayaDefinity(4Wire) 75xxseries MOD-PCI-xxP5ESSextension 8510ISDN,8520ISDN,8528ISDN MOD-PCI-xxP

AvayaINDeX(SDX) INDeXDT3 MOD-PCI-xxS/NGXxxINDeXDT5 MOD-PCI-xxSINDEX2030 MOD-PCI-xxS/NGXxxINDeX2050 NGXxx

AvayaIPOffice 2410,2420,5410,5420 NGXxx

AvayaMerlin 4400,4400D,4406D+,4412D+,4424D+,4424LD+

MOD-PCI-xxP(voxonly)/NGXxx

AvayaMagix(BRI) MLX5,5D,10,10D,20L,28D MOD-PCI-xxP(voxonly)/NGXxx

AvayaS8300 2410,2420 NGXxx

Bosch/TenovisIntegral3(4Wire)

TB13,TE13,TH13,TM13,TS13 MOD-PCI-xxP(voxonly)/NGXxx

Bosch/TenovisIntegral5D T3Classic,Comfort NGXxx(2Wire) T3Compact MOD-PCI-xxP

TB13,TE13,TH13,TM13,TS13,TH93, MOD-PCI-xxPTH93C

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Recorded Line type Compatible phone sets Compatible recording cards

Digital PBX

Bosch/TenovisIntegral55D T3Classic MOD-PCI-xxP/NGXxx(2Wire) T3Compact,Comfort MOD-PCI-xxP

TB13,TE13,TH13,TM13,TS13,TH93, MOD-PCI-xxPTH93C

EADSIntercomE ITE12SD,30SD NGXxxITE760 NGXxx(voxonly)Nonespecific NGXxx

EADSMatraM6500 MC401,MC520,M7xxseries NGXxx

EOnMillenium - NGXxxeQueue 501200-750,501200-001,501800-001 NGXxx

501600-001,500600-750,503000-001 NGXxx503800-001 NGXxx

EricssonMD110/Business Dialog2601,2631,2661,2662,3201, MOD-PCI-xxP/NGXxx3202,3203,3212,3213,4220,4222,4223,4225Dialog2501,2563,DBA706 NGXxxOperatorWorkstation,Console(OPIII), MOD-PCI-xxP(voxonly)OperatorConsole(OPI3213)TraderPanelCTT10,CTT11,TIU MOD-PCI-xxP(voxonly)BusinessPhonesets MOD-PCI-xxPDBC199 MOD-PCI-xxP(voxonly)

FujitsuF9600 F10B-0816-B001,F10B-0791-B001,F10B-0794-B001,F10B-0789-B001,F10B-0790-B001

NGXxx

Harris2020 - NGXxx

Inter-TelAxxess 550.4000,550.4100,550.4400,550.8500,550.8520,550.8560

MOD-PCI-xxP/NGXxx

550.4300,550.4500,551.4400.551.4100 NGXxx

LGAria LKD-2NS,LKD-8DS,LKD-30D,LKD-30LD,LDP-7004D,LDP-7008D,LDP-7016D,LDP-7024D,LDP-7024LDLGP-xxx

MOD-PCI-xxP

LGStarex LGP30D NGXxx

MitelSX200,SX2000 Superset4001,4015,4025,4150,401+,430 MOD-PCI-xxS/NGXxxSuperset4125 MOD-PCI-xxS

NECAspire Model0890041,0890043,0890045 MOD-PCI-xxP/NGXxx

NEC DTP-32DA-1,DCU60 NGXxx

ElectraElite,Professional DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2

MOD-PCI-xxP

ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1,16D-1,8-D MOD-PCI-xxP/NGXxxDTU-32D-2,16-D-2 MOD-PCI-xxP/NGXxx

NECNEAX1000 DTP-8D,DCU60 NGXxxDTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2

MOD-PCI-xxP

ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1,16D-1,8-D MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxP

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Recorded Line type Compatible phone sets Compatible recording cardsDigital PBX

NECNEAX2000,2400 DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2

MOD-PCI-xxP

ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxPDTP-16D-1,8-D,DTP-32DE-1 MOD-PCI-xxP/NGXxxDtermSeries3(16ButtonDisplay) NGXxxDTP-32-DA-1 NGXxxDTR-8D1,8-1,32D-1,2DT-1,16D-1 NGXxx

NECProfessional DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,

MOD-PCI-xxP

ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1 MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxP/NGXxxDTP-32DA-1,16D-1,8-D MOD-PCI-xxP/NGXxxDCU60 NGXxx

NitsukoDX2E32, DX2E-12BTH,16T-LC2 MOD-PCI-xxPDX2Ei-series DX2ET-12TXH,TXH,24TSXH MOD-PCI-xxP

i-series MOD-PCI-xxP(voxonly)

NortelDMS100 - MOD-PCI-xxP/NGXxx

NortelMeridian1,SL100 M2006,2008,2018,2216,2250,2616,3901,3902,3903,3904,3905

MOD-PCI-xxP/NGXxx

M2009,2316,3110,3310,3820 MOD-PCI-xxPM3820 NGXxxM2317 NGXxx(voxonly)

NortelNorstar/BCM M7100,7208,7316,7310,7324 MOD-PCI-xxP/NGXxxM7410 MOD-PCI-xxPT7100,7208,7316 MOD-PCI-xxP

PanasonicKX-TD KX-T7431,7453,7630 MOD-PCI-xxP/NGXxxKX-T72xxseries MOD-PCI-xxPKX-T73xxseries MOD-PCI-xxPKX-T74xxseries MOD-PCI-xxPKX-T75xxseries MOD-PCI-xxPKX-T76xxseries MOD-PCI-xxPKX-T70xxseries MOD-PCI-xxAKX-T77xxseries MOD-PCI-xxA

PhilipsISO3010 D310/2,D320/2,D325/2/4,D330/4,D340/4D330/2,D340/2,D622/2,D623/2,D624/2,D320/4,D622/S,D623/S,D624/S

NGXxxNGXxxNGXxx(voxonly)

PhilipsSopho(2Wire) D310/2,D320/2,D325/2 MOD-PCI-xxP/NGXxx(voxonly)

D330/2,D340/2 MOD-PCI-xxP

PhilipsSopho(4wire) D622S,623S,624S MOD-PCI-xxPD310/4,D320/4,D325/4,D330/4,D340/4 MOD-PCI-xxPSophoOperatorPhoneB630 MOD-PCI-xxP(voxonly)SophoConsoleModel60E MOD-PCI-xxP(voxonly)

RockwellSpectrum - MOD-PCI-xxP/NGX-xx(voxonly)

SamsungDCS-828,Inforex DS-24SE-KTS,IDCS-8D,IDCS-18D NGXxxIDCS-28D NGXxx

SeltaSAE SaefonCL08D,CL16D,LE,B,T,TK,EOPAttendantConsole

MOD-PCI-xxPMOD-PCI-xxP

Siemens OptisetEBasic,Standard MOD-PCI-xxP/NGXxx

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Recorded Line type Compatible phone sets Compatible recording cards

Digital PBX

Hicom100E/150E/300E/350EHipath3000/4000 OptiPoint500Entry,Economy,Basic,

Standard,AdvancedMOD-PCI-xxP/NGXxx

OptisetEEntry,Comfort/AdvancedPlus,Conference,Memory

MOD-PCI-xxP

AC3.0,4.0 MOD-PCI-xxP(voxonly)ACWin3.0,4.0 MOD-PCI-xxP(voxonly)RolmPhone240,240E,312L,400,624SL NGXxxAdvancedConferenceDE NGXxxStandardConfereceDE NGXxx

SiemensRolm9751CBX RolmPhone120,240,240E,312L,400,624SL

NGXxx

SiemensRealitisDX(BRI) D60,D70 NGXxx

TelradIS - MOD-PCI-xxP(voxonly)

Tadicom(Tadiran)Coral DKT-E1110,2311,2321,2322DKT2320

MOD-PCI-xxPNGXxx(voxonly)

DST-E MOD-PCI-xxPFLEXSET120series MOD-PCI-xxPFLEXSET280series MOD-PCI-xxP

ToshibaDK280 DKT2010,2020 NGXxx

ToshibaStrataCTX670 DKT3010-SD,3020-S,3220,2010SD2020,2020SD,2030SD

NGXxxNGXxx

DKT2501,2510,2520,3010,3020,35xxseries

MOD-PCI-xxP

VoIP PBX

AvayaIPOffice 4602,4620,5602 SMOD-PCI-xxVOIP4690Speakerphone SMOD-PCI-xxVOIP4601,4610SW,4621SW,4622SW,4625,4630,5601,5610,5620

SMOD-PCI-xxVOIP

CiscoCallManager 7902G,7905G,7940G SMOD-PCI-xxVOIP7910G,7912G,7960G,7970G,7971G-GE SMOD-PCI-xxVOIP7920Wireless SMOD-PCI-xxVOIP

H323/H225 - SMOD-PCI-xxVOIP

Mitel3300MX/LX 5207,5215,5220 SMOD-PCI-xxVOIP5201,5230,5235,5240 SMOD-PCI-xxVOIP

NortelBCM/M1/Succession 2001,2202,224 SMOD-PCI-xxVOIPUSBHeadsetAdapterforIPSoftphones SMOD-PCI-xxVOIP(voxonly)2007,1110,1120E,1140E SMOD-PCI-xxVOIPAudioConferencePhone2003 SMOD-PCI-xxVOIPSoftphone2050 SMOD-PCI-xxVOIPMobileVoiceClient2050 SMOD-PCI-xxVOIPWLANHandset2210 SMOD-PCI-xxVOIPWLANHandset2211 SMOD-PCI-xxVOIP

SeltaSAE Netfon200,400 SMOD-PCI-xxVOIP

SIP - SMOD-PCI-xxVOIP

VoIPVox - SMOD-PCI-xxVOIP

T1/E1/ISDN PRI lines - MOD-PCI-xxT1/E1,DPxx

ISDN BRI lines - MOD-PCI-xxP

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Included Warranty and SupportHardware warranty: One to Three yearsVersadialincludesaone-yearwarrantyonallcomputerhardwareitsells.Voicerecordingcardscarryatwoorthreeyearwarranty

Versadialwillrepairanydefectivehardwareforaperiodofoneyearfromthetimeofpurchase.Ifremoteaccessisavailable,wewillperformaremotediagnosticanalysisofyourrecordingsystemtodeterminewhetheryouareexperiencingaconfigurationproblemorifhardwarerepairisnecessary.IfVersadialfindsthatarecordingcardrequiresrepair,youwillreceiveRMAauthorizationtoshipitbacktoVersadialforin-houserepair.Itcantake4-6weekstocompletearepair.Ifareplacementcardisneededduringthisrepairperiod,youwillneedtopurchaseanewrecordingcardthatcanthenbeusedasaspareoncetherepairedcardisreturned.

Regularone-yearContinuationSupportandUpgradeplanisincludedwithinitialpurchase.

Optional warrantiesTheincludedone-yearfullwarrantyisusuallyenoughformostcustomers,howeveryouhavethechoiceofoptionalextendedwarranties,asoftwaresupport&upgradeonlyplanorpercasesoftwaresupportaswell.

Two or Three-year extended warranty(Availableforpurchaseatthetimeofsaleonly!)Forcustomersthatwantadditionalyearsofsupportforthecomputershousingtherecordingcards,anextendedwarrantycanbepurchasedfortwoorthreeyearsatapriceof20%or35%ofthecostofjustthecomputerparts.Thiswarrantyappliesonlytocertifiedhardware,anddoesnotcoveradditionsormodificationsthathavenotbeenmadeorapprovedbyVersadial.Therecordingcardshavesetwarrantiesthatcannotbeextended.

Support Options Contactsalesrepresentativeforsupportpricelist-PLRegular support -supportforcasesandsiteswhichdonotincludeSMDR/CDR,CTI,D-ChannelorVOIPconfiguration.Advanced support -supportforcasesSMDR/CDR,CTI,D-ChannelorVOIPconfiguration.Asupportcaseincludesoneormorecallsnecessarytocompletelyresolvetheparticularproblem.

Disclaimer:VersadialSolutionswillsupportallclientsaccordingtopurchasedsupportcaseand/orvalidannualsupportandupgradesubscriptionplan.DealerswillreceiveunlimitedtechnicalsupportfromVersadialSolutionsengineersaccordingtocustomerpurchasedsupportcaseand/orvalidannualsupportandupgradesubscriptionplan.

Per case support (Availableforpurchaseatanytime.)

Regularinstallation/re-installationsupportcase-(PL)

Advancedinstallation/re-installationsupportcase-(PL)

Regularmaintenancesupportcase-(PL)

Advancedmaintenancesupportcase-(PL)

Afterhourssupport-50%extrafee

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Pricing 1 year hardware warranty 2 year hardware warranty 3 year hardware warrantyIncludedwitheveryKitorsystem Optionalfor20%ofthecomputercost Optionalfor35%ofthecomputercost

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Continuation Support Plans - initial and continuous subscriptionRegular (no SMDR/VOIP/D-Channel/CTI).

Includes: -1yearoffreesoftwareupgrades -4freeregularsupportcases.Additionalcaseswith50%discountfromthelistprice -Lowcost Advanced (for SMDR/VOIP/D-Channel/CTI).

Includes: -1yearoffreesoftwareupgrades -4freeadvancedsupportcases.Additionalcaseswith50%discountfromthelistprice -Lowcost

Non-Continuation Support Plans -subscriptions interrupted for month or moreRegular (no SMDR/VOIP/D-Channel/CTI).

Includes:-1yearoffreesoftwareupgrades -4freeregularsupportcases.Additionalcaseswith50%discountfromthelistprice -Highercost Advanced (for SMDR/VOIP/D-Channel/CTI).

Includes: -1yearoffreesoftwareupgrades -4freeadvancedsupportcases.Additionalcaseswith50%discountfromthelistprice -Highercost

Advantages of continuous support plan subscription-Freeupgradestolatestsoftwarereleases -4freesupportcases.50%discountforextrasupportcases -Lowercostsofreplacementofthelostlicensekey -Lowcostsofsupportplanrenewal-Lowcostofthesystemexpansion

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Versadial Technical Support PolicyScope:VersadialwilldeliverSupportServicesforyourVersadialSoftwareand/orVersadialsuppliedsysteminaccordancewiththetermsofthisPolicy,includingthesectioncaptioned“Limitations”below.WewillprovideSupportServicesforSoftwarewhenusedinaSupportedConfiguration.YouareentitledtoreceiveSupportServicesduringthetermofyourSupportPlanSubscription,basedontheofferingyoupurchased.

LanguageSupport:WeprimarilyprovideSupportServicesinEnglish.

DesignatedContacts:WewillprovideSupportServicestoyouthroughyourDesignatedContacts.YourDesignatedContactswillberesponsiblefor(i)overseeingyourrequestforassistance,and(ii)developinganddeployingtroubleshootingprocesseswithinyourorganization.YourDesignatedContactsmustbetechnicallyskilledandknowledgeableabouttheSoftwareandtheenvironmentinwhichitisbeingused,inordertohelpresolvesystemissuesandtoassistVersadialinanalyzingandresolvingservicerequests;otherwise,ourabilitytoprovideSupportServicestoyoumaybeimpairedandVersadialmayrequestthatyoureplacetheDesignatedContact

SupportCaseManagementActivities:WewillusecommerciallyreasonableeffortstomanageyourCaseandaddressyourProblemaccordingtoourremotesupportprocedureandthesupportofferingpurchased.Allcasemanagementtargetsanddeliverytimelinesaregoalsandnotcommitments,andtheactualtimingmayvarybasedonthesupportofferingpurchasedandthecountryorsitewhereyourSoftwareisdeployed.Youmustprovideuswithtimelyresponses,testingassistanceandanyinformationwemayreasonablyneedtoaddressyourProblem.WewilltakereasonablysufficientstepsinanumberofwaystoaddressyourProblem.Insomecases,wemayrecommendthatweremotelyperformdiagnosticandtroubleshootingactivities.Toinitiatesuchremoteaccess,wewillneedyourexpressconsentandassistance.

Subcontractors:VersadialreservestherightandyouconsenttoouruseofsubcontractorstoprovideSupportServices

YourCompliance:TohelpusdeliverSupportServicestoyoumoreefficientlyandeffectively,youneedtohavecurrentSupportplansubscriptionwithavailablefreeSupportcasesorpurchaseSupportcase.Versadialreservestherightto(1)invoiceyouforapplicableSupportServicesfees,ifandasappropriate,or(2)inoursolediscretion,electtostopprovidingSupportServicesforthatSoftwarelicenseuntilsuchtimeasyoubecomecompliant.

Limitations:VersadialprovidesSupportServicestoaddressissueswhereyourSoftware/SytemdoesnotsubstantiallyconformtoitsDocumentation,wheresuchSoftware/SystemisusedinaccordancewithitsDocumentation.Therefore,VersadialisnotresponsibletoprovideSupportServicesforSoftware/Systemthathasbeendamagedbyadeliberateact,misuse,accident,modification,naturaldisaster,actofnature,“actofGod,”powerfailureorsurge,unsuitablephysicaloroperatingenvironment,impropermaintenancebyyouorothers,orfailurecausedbycomponentsortechnologythatVersadialdidnotsupply.Inaddition,wearenotresponsiblefordelayorinabilitytoprovideSupportServicesduetodelaysyoucauseorwhicharecausedbynetwork,systemortelephonelineproblems,orbyoutagesordenialsofserviceoranyeventsoutsideofVersadial’sreasonablecontrol.VersadialisnotobligatedtoprovideSupportServicesforanySoftware/SystemoperatinginanAlternativeConfiguration.Intheeventyouhavenotused,installed,servicedorimplementedallSoftware/SysteminaccordancewiththeDocumentation,ourSupportServicesmaybelimitedorunavailableforyourSoftware/System.

Supportavailability:

Regualhours:Mon-Fri8:00am-5:00:pm,PacificTime

Extendedhours:Mon-Fri5:00am-8amand5:00pm-9:00pm,Saturday9:00am-5:00:pm,PacificTime

Supportcasesshouldbescheduledinadvance.

Definitions:

a)“We,”“we”or“our”or“Versadial”meansVersadialSolutions.

b)“You,”“you”or“your”meansyouasthecustomer,thecompany,orthelegalentitythathasobtainedtheSoftware/SystemtowhichtheSupportServicesapply.

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Terms and conditionsThesubmittalofanorder,bythebuyer,representsthebuyer’sagreementtoandwithalloftheSalesTermsandConditions.Versadialreservestherightunderitsproductimprovementpolicytochangeconstructionand/ordesigndetail(asmadebythemanufacturer)oftheproductsreflectedinthiscatalogandtofurnishsuchproductswhensoalteredwithoutreferencetothespecificationsusedherein.Furthermore,Versadialassumesnoliabilityassociatedwiththeuseoftheproductscontainedherein,norisVersadialliableforanylosses,damages,orcostsofanykindarisingfromtheuse,suitability,orfunctionoftheproductscontainedherein.Versadialisnotresponsiblefortypographicalorprintingerrors.AllordersaresubjecttoapprovalandacceptancebyVersadial.Acceptanceofanyorderisnotrepresenteduntiltheorderisshipped.TherighttorefuseanyorderisreservedbyVersadial.

OrdersVersadialacceptsordersthroughthetelephone,E-mail,orfax.Orderswillnotbeprocesseduntilpaymentisreceived.Ifpaymentismadebypersonalorbusinesscheck,theorderwillnotbeprocesseduntilthecheckclearsourbank.Byplacinganorder,thebuyeragreesthattheproductswillonlybeusedinalegalandlawfulmannerinaccordancewithallapplicablefederal,state,andlocallawsandregulations.Cancelledordersaresubjecttoa5%ordercancellationfee.VersadialdoesnotacceptCODorders.Internationalbuyersarewhollyresponsibleforanyimportlicensingrequirements,customduties,andimportrestrictions.Itistheinternationalbuyers’responsibilitytoascertaindestinationcountrylaws,regulations,andcustomspriortoordering.

Payments Versadialmustreceivepaymentbeforeshippingtheproduct.Paymentscanbeamoneyorder,cashier’scheck,bankcheck,personalcheck,businesscheck,wiretransfer,AmericanExpress,Visa,orMasterCard.PaymentforallinternationalordersmustbepayableinUSfundsandcollectibleinaUSbank.DonotsendcashwithyourorderasVersadialcannotberesponsibleforcashpaymentsmadethroughthemail.

ShippingDeliveryforrecordingkitsis2-4dayswithintheU.S.and5-10daysforinternationalorders.Deliveryforacompletesystemis2-3weekswithintheU.S.and3-4weeksforinternationalorders.ShippingandhandlingchargesarecalculatedatthestandardFedExrate,plusinsuranceandhandling.Versadial’sshippingcarriersareFederalExpress,andDHL.Buyersmayusetheirownaccountthroughthepreviouslymentionedcarriers.VersadialdoesnotshiptoP.O.Boxes.Themethodofshipmentisleftatthediscretionoftheseller,howevermostordersareshippedviaDHLorFedEx.Itisthebuyer’sresponsibilitytocheckallreceivedordersfordamagepriortoacceptancefromthecarrierasanyproductsdamagedintransitaretheresponsibilityofthecarrierandaclaimfordamagedproductsshouldbefiledwiththecarrier.Anydelayinfilingaclaimwiththecarriermayresultinalosstothebuyer.Ourresponsibilityfororderedproductsceaseswhentheshipmentleavesourfacility.Forinternationalshipments,Versadialshipsallproductswiththepurchasedpriceasthevalueoftheshipment.Sales tax AllordersshippedwithinthestateofCaliforniarequirethepaymentofa7.75%salestaxasreflectedontheorderform.Itispossiblethatinthefuture,Versadialwillberequiredtocollectsalestaxforordersshippedtootherstates.IfthecollectionofsalestaxforstatesotherthanCaliforniabecomesarequirement,itisthebuyer’sresponsibilitytopaytheapplicablesalestax.Byplacinganorderthebuyeragreestopayallapplicablesalestax.

Returns & exchangesVersadialproductsmayonlybereturnedforcreditorrefundnolaterthanthirty(30)daysfromthedateoftheoriginalVersadialinvoice.Allreturn(s)mustbeaccompaniedbyanRMAnumber.ThefollowingistheVersadialRMAPolicy:ThecustomermustfirstobtainanRMAnumber.TheRMAnumbermustbeclearlymarkedontheoutsideofeachpackagereturned.Allreturnedmerchandisemustbepackedintheiroriginalpackagingincludingalloriginalaccessoriesanddocuments.Thecustomermustprepayandinsureallreturnshipment(s).Riskorlossduetoimproperlabelingordeliveryissolelytheresponsibilityofthecustomer.Additionally,allmerchandisetobereturnedunderthisprivilegemustbeprocessedaccordingtotheinstructionsasdescribedintheVersadialRMAPolicy.AllreturnsmustcomplywiththeinstructionsintheVersadialRMAPolicy.Allmanufacturer’swarrantycards,whereapplicable,andmanualsmustbeleftblankandreturnedwiththesystem.Customersshouldleavethewarrantycards,whereapplicable,blank,untilafterthirty(30)days.Allnon-defectiveproductsreturnedunderconditionsasdescribedintheaboveparagraphsshallbesubjectto5%restockingandhandlingcharge.Afterthirty(30)daysfromthedateoftheoriginalinvoice,themerchandisemayonlybereplacedorrepaired,ifdefectiveandunderwarranty.Noreturnprivilege,eithercreditorrefund,shallbegiventosuchmerchandise.Allexpendableitems,shippingcosts,creditcardandbankprocessingfeearenon-refundable.IMPORTANT:Versadialchargesareplacementlicensefeeperchannelforalostusblicensekey.Inthecaseofafaultykeyreplacement,thereturnoftheoriginalkeyisrequiredinordertoexchangeforanewkey.Transferringthelicensebetweenexistingmultiplekeysisnotavailable.

Warranties Versadial,warrantsitsvoiceloggingcomputersystem(s),(“System”),totheoriginalbuyer,(“Customer”),againstdefectsinmaterialandworkmanshipforaperiodofone(1)yearfromthedateoftheoriginalVersadialinvoiceundernormaluseandservice.A2ndand3rdyearofcoveragecanbepurchasedfromVersadial.AVersadialsystem(“System”)isdefinedasacomputersystemmanufacturedbyVersadial,whichconsistsofamotherboard,mainmemory,case,powersupply,diskcontroller(s),videoadapter,multi-channelvoiceboard(s),port(s),floppydrive(s),harddrive(s),CD-R/CD-RW,orDVD-RAMdrives.ThiswarrantyonlycoverstheVersadialsystem,asitreceived.Thiswarrantydoesnotcoverdamagesresultingfromalternations,assemble,negligence,accidents,misuse,abuse,improperpowersource,improperoperatingenvironment,orrepairsandservicesrenderedbyanyoneotherthanaservicerepresentativeauthorizedbyVersadial,orperilssuchaswar,fire,theft,water,orvandalism.Thiswarrantyisvalidonlyfororiginalbuyersandappliesonlytomerchandisewhichwaspurchasednewandintheoriginalpackaging.

Warranty servicesAllwarrantyservicesmustonlybeperformedbyVersadialinIrvine,Californiaanditsauthorizedtechnicians.VersadialshallnotberesponsibleandwillnothonoranywarrantyclaimsresultingfromanyotherservicesrenderedtoVersadialsystems.AtthesolediscretionofVersadial,thesystemoritscomponentsmayberepairedorreplaced.Customerssoleandexclusiveremedyforclaimsunderthiswarrantyisthroughthiswarrantyservice.

VoIP RecordingVersadial’sVoIPrecordingsolutiondoesnotcontainnetworkspanningprovisions.Itisthecustomer’sresponsibilitytoputallVoIPphonestoberecordedonaSPANormirrorportforaccessbytherecordingsystem.Thespanningpossibilitiesdependontheswitchmanufacturerandnotallbrandshavethesamefunctionality.Thiscouldreducetheoptionsforrecording.TheidealsituationistohaveallVoIPphonesinasingleVLAN,whichisplacedonaSPANport.IPSec(IPSecurity)protocolandanyformofaudioencryptionarenotsupported.

Laws & regulationsItistheresponsibilityofthebuyertodeterminethelegalityandconformtoallfederal,state,andlocallawsandregulationsregardingthepurchase,possession,and/oruseoftheVersadialproducts.ByplacinganorderwithVersadial,thebuyeragreedthattheproductswillonlybeusedinalegalandlawfulmannerinaccordancewithallapplicablefederal,state,andlocallawsandregulations.Anyliabilityand/ordamageresultingfromthemisuseand/orunlawfuluseofVersadial’sproductsisthatofthebuyer,notVersadial.Furthermore,bysubmittinganordertoVersadial,thecustomerdoesunconditionallystipulatethatthevenueforanylegalactiononbehalfofVersadialwillbelocatedinOrangeCounty,intheStateofCalifornia.

DisclaimerAllotherexpressandimpliedwarrantiesfortheVersadialSystem,includingthewarrantiesofmerchantabilityandfitnessforaparticularpurpose,areherebydisclaimed,somestatesdonotallowtheexclusionofimpliedwarrantiesorlimitationsonhowlongandimpliedwarrantylasts,sotheabovelimitationsmaynotapplytoyou.Ifthissystemisnotingoodworkingorderaswarrantedabove,yoursoleandexclusiveremedyshallberepairorreplacementasprovidedabove.InnoeventwillVersadialbeliabletoacustomeroranythirdpartyforanydamagesinexcessofthepurchasepriceofthemerchandise.Thislimitationappliestodamagesofanykindincludinganydirectorindirectdamages,lostprofits,lostsavingsorotherspecialincidental,exemplaryorconsequentialdamageswhetherforbreachofcontract,tortorotherwisearisingoutoftheuseoforinabilitytousesuchsystem,evenifVersadialoranauthorizedVersadialrepresentativeordealerhasbeenadvisedofthepossibilityofsuchdamagesorofanyclaimbyanyotherparty.Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamagesforsomeproducts,sotheabovelimitationsorexclusionsmaynotapplytoyou.