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The Virtual Center: 3D Analytics IBM Global Business Services Jack Mason Global Business Services, Strategic Programs & Social Business http:// bit.ly/ibmavc

The Virtual Center | 3D Analytics

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The Virtual Center -- http://bit.ly/ibmavc -- is a 3D, voice-enabled and web-based collaboration complex operated by the Strategic Programs team in IBM Global Business Services. This easy-to-use virtual environment is designed to enable IBMers and others to meet, work and collaborate in 3D. The center feature's advanced spatial audio, simple controls, and rich tools including full feature "web walls," presentation surfaces, file and desktop sharing and many other innovations. Please feel free to visit and to request a tour or organize a meeting.

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Page 1: The Virtual Center | 3D Analytics

The Virtual Center: 3D Analytics

IBM Global Business Services

Jack Mason Global Business Services, Strategic Programs & Social Business

http://bit.ly/ibmavchttp://bit.ly/ibmavc

Page 2: The Virtual Center | 3D Analytics

Sept, 2011

Analyzing the Virtual Center: 2010-

8419 visitor sessions

46%visit more than once

2

Page 3: The Virtual Center | 3D Analytics

Sept, 2011

Cost Savings Analytics Example: CEO Study

3

$40,370 42Locations

137 People

Page 4: The Virtual Center | 3D Analytics

Sept, 2011

Analyzing the Virtual Center: 2010-

32,800conversations

224,000minutes of conversation

4

Page 5: The Virtual Center | 3D Analytics

Sept, 2011

Measuring Interactions with 3D Content

210,000data points

44,300interactions with content

5

session history sessions w/ conversation triggers

Page 6: The Virtual Center | 3D Analytics

Sept, 2011

1,001applications

6

• private meetings• public briefings• recruitment & on-boarding• training• business development collaboration• product demonstration• video production

Page 7: The Virtual Center | 3D Analytics

Sept, 2011

Mar. 2011: Smarter Commerce Launch/Webcast

7

28Media & Influencers

1Keynote by Paul Papas

30Minute Live Video Webcast

Page 8: The Virtual Center | 3D Analytics

Sept, 2011

Feb. 2011: Consulting by Degrees Meetup

8

31New Consultants from Program for Recent Grads

2BreakoutDiscussions

60Minute Tour & Discussion

Page 9: The Virtual Center | 3D Analytics

Sept, 2011

Intranet Integration: w3 Homepage for Support, Scheduling and Getting Started Help

http://w3.ibm.com/ibm/resource/gbs_vc.htmlhttp://w3.ibm.com/ibm/resource/gbs_vc.html

Page 10: The Virtual Center | 3D Analytics

Sept, 2011

May 2010: Integration with CEO Study Webcasts

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3Live Video

2Discussion Sessions

137Virtual Participants

Page 11: The Virtual Center | 3D Analytics

Sept, 2011

February 2010: IBM Executive Media Training

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13Senior Leaders

7Countries

90Minutes

Page 12: The Virtual Center | 3D Analytics

Sept, 2011

April 2010: IBM Competencies Workshop

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35Global Leaders

9Breakout Sessions

60Minutes

Page 13: The Virtual Center | 3D Analytics

Sept, 2011

Sept 2010: Future Leaders Study Briefing

13

29HR & Comms

4Presentations

60Minutes

Page 14: The Virtual Center | 3D Analytics

Sept, 2011

2011: web.alive 2.5 Major Platform Upgrades

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Enhanced Headset-Free Voice Quality, Echo Cancellation and Conference Call Capabilities

Drag and Drop Branding, Image and Document Changing for Environment Design or Event

Smaller Client, Accelerated Initial Setup, Rapid Login from Web

Avatar Sitting, Auditorium Audience Microphones

Immersive Full-Screen Viewing

Web Surface Screen Pop-Outs, Desktop Sharing, Realtime White Boards Document Dropbox

New Environment Models, Developer Toolkit for Further Customization

Page 15: The Virtual Center | 3D Analytics

Sept, 2011

3D Analytics: Measuring Lead Generation, Visitor Behavior & Demographic Patterns