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The Telehealth Adoption Blackhole: a 5 year OutlookDr. Milton Chen
I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for
my business, why don’t you just sell – CEO of a famous telemedicine company
52% of 112M visits are virtual – Kaiser Permanente CEO (but not what you think)
The Only Video Chat + Telehealth Chosen by the Astronauts
On International Space Station since Summer 2014
Customers *
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Q1 '14 Q2 '14 Q3 '14 Q4 '14 Q1 '15 Q2 '15 Q3 '15 Q4 '150
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Number of VSee Customers
Powered by the VSee Telehealth Operation System
Low cost telesurgery- $70 webcam- $100 jabra speakerphone- $100 dazzle video adaptor- laptop + 4G
VSee team in Iraq Kurdistan refugee camps
Hillary Clinton using VSee + BGAN with Syria
Crossing the Pilot – Mass Market Chasm
It really is the tech/user experience (license, reimbursement, data silo … are …)◦ Hundreds of messengers -> WhatsApp (sending chat vs. amazing robust experience)◦ Not easy enough for the patients• WebRTC is not enough• Device connectivity is still very hard
◦ Not productive for the providers• Click to call vs. triage dashboard• See a doc vs. Efficient flow over the medical team
When will we cross the chasm?◦ What was new that allowed us to cross it?
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age
How much to pay the doctors?