THE DAY AFTER

A POST-DEPLOYMENT SHAREPOINT SURVIVAL GUIDE

Eric ShuppsSharePoint Server MVP

eshupps@binarywave.com

2

CKS:DEV

The

SharePoint

Cowboy

Patterns

&

Practices

Eric Shupps

www.sharepointcowboy.com www.slideshare.net/eshupps facebook.com/sharepointcowboy @eshupps

10

4

Branding Apps

SearchTaxonomyNavigation

Social

SecurityContentFeatures

5

Plan to Succeed

Create Excitement

Demonstrate Clear Value

Win Quickly and Often

Listen, Accept and Adapt

Solve Core Problems

6

Different doesn’t always mean better

More capabilities often results in a

longer learning curve

The current process may be poor but

it’s familiar

Just because you understand the

technology doesn’t mean users will

What you want may not be what the business

wants (or needs)

7

Formal Informal

Contextual On Demand

8

GuidelinesRoles

&

Responsibilities

Ownership Empowerment

9

Operational Stability

Incidents Performance

Event

VelocityAvailabilityUptime

Error

Rate

Disaster

Prevention

Disaster

Recovery

Data

Protection

10

Hardware

Network

Server Applications

Dependent Applications

Systems

Software

Operating System

Database

Services

Delivery

Response & Resolution Time/Rate

User Satisfaction

11

Authorized Access

Unauthorized Access

Auditing

Response Plan

Breach Detection

12

Event Management

Incident Management

Request Fulfillment

Access Management

Problem Management

IT Operations Control

Facilities Management

13

Monitoring

Investigation

AssignmentEscalation

Review

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It’s Never Too Late for a Good Plan

Adopt or Die

Assume to Fail

Education is Everything

Cultivate Contribution

Understand Your Value

What You Don’t Know Will Hurt You

Expect the Worst

Good Processes Deliver Good Results

Stay in Control