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SharePointintersection
The Day AfterA Post-Deployment SharePoint Survival Guide
Eric Shupps
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%Increase efficiency and improve user satisfactionAvoid downtime and costly outagesMeet or exceed service level agreementsMaximize investment in current infrastructure
3© DEVintersection. All rights reserved.
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About Me
CKS:DEV
The
SharePoint
Cowboy
Patterns
&
Practices
Eric Shupps
www.sharepointcowboy.com www.slideshare.net/eshupps facebook.com/sharepointcowboy @eshupps
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Agenda
Planning
Adoption
Publication
Operations
Support
Education
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Planning
Planning
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Implementation
Day One
We have SharePoint!
Day Two
We have SharePoint!
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It’s Never too Late for a Good Plan
Branding Apps
SearchTaxonomyNavigation
Social
SecurityContentFeatures
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Planning Tools
Vision document
Design and planning sessions
Technical
Executive
Business
Support
Governance plan
Functional specifications
Physical and logical architecture
Information architecture
Development and customization strategy
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Adoption
Adoption
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Reasons for Failure
Vision, Goals and Objectives
Poor Communication
Barriers Without Benefits
Inadequate Education
Rules and Restrictions
Resistance to Change
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Drivers for Success
Plan to Succeed
Create Excitement
Demonstrate Clear Value
Win Quickly and Often
Listen, Accept and Adapt
Solve Core Problems
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Adoption Tools
Home page and file location defaults
Implementation of key applications
Contests, prizes and giveaways
Recognition
Newsletters
Posters
Executive engagement
Sandbox “playground”
VIP Groups
Departmental champions
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Education
Education
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Assume to Fail
Different doesn’t always mean better
More capabilities often results in a
longer learning curve
The current process may be poor but
it’s familiar
Just because you understand the
technology doesn’t mean users will
What you want may not be what the business
wants (or needs)
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Training Options
Formal Informal
Contextual On Demand
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Education Tools
Classroom Training
Computer-based Training
Video
Self-paced Tutorials
Task-based Tutorials
Step by step walkthroughs
Rich media (audio/video)
Wiki Pages
Workshops
Contests
Lunch and Learn sessions
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Publication
Publication
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Cultivate Contribution
GuidelinesRoles
&
Responsibilities
Ownership Empowerment
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Publication Tools
Education
How To’s and Tutorials
Publishing Guidelines
Wiki
Acceptable Use Policy
Working Groups
Champions
Demonstrate -> Transition -> Support
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Operations
Operations
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Value
Mission Critical Service
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Platform
Operational Stability
Incidents Performance
Event
VelocityAvailabilityUptime
Error
Rate
Disaster
Prevention
Disaster
Recovery
Data
Protection
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Monitoring
Hardware
Network
Server Applications
Dependent Applications
Systems
Software
Operating System
Database
Services
Delivery
Response & Resolution Time/Rate
User Satisfaction
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Provisioning
Service Applications
Web Applications
Site Collections
Sites
Archiving
Permissions
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Security
Authorized Access
Unauthorized Access
Auditing
Response Plan
Breach Detection
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Delivery
Features
Components
Enhancements
Applications
Utilities
Customizations
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Maintenance
Infrastructure
Platform
Applications
3rd Party
Service Packs
Updates
Version to Version Upgrades
OS and Hardware
Request Review and Approval
Change Management
Impact Assessment and Scheduling
Fallback/Rollback Procedures
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Operations Tools
Business continuity plan
Disaster recovery infrastructure, procedures and frequent drills
Backup/Recovery scripts and/or 3rd
party products
Comprehensive monitoring tools
Log analysis and intelligence tools
Security risk assessments and regular/automated auditing
Provisioning policies & automation
Maintenance plan
Change management procedures
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Support
Support
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Service Operations
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
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Did you know?
The average SharePoint farm generates
more than 5,000 critical events each day
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Event Management
Monitoring
Investigation
AssignmentEscalation
Review
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Event Velocity
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Event Categories
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Incident Management
Ticketing Triage Routing Tracking Resolution Reporting
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Support Tools
Service delivery plan
Well-defined policies & procedures
Incident management system
Event management system
Post-mortem reviews
Internal performance measurement
User satisfaction surveys
User feedback mechanism
User engagement opportunities
37© DEVintersection. All rights reserved.
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Review
Planning
Adoption
Content
Operations
Support
Education
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%Increase efficiency and improve user satisfactionAvoid downtime and costly outagesMeet or exceed service level agreementsMaximize investment in current infrastructure
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