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© FINDWISE�2008
The Future for Enterprise Search in Europe Basedon Altered Demographics Henrik Strindberg, Findwise AB
TOC
• About�Findwise
• About�altered�demographics
• About�current�position
• One�internal�caseͲstudy
• Conclusions�and�reflections
About Findwise• Founded�in�2005
• Only�focused�on�Findability�solutions
• Offices�in�Sweden,�Denmark�and�Norway
• 70�employees�(Sept�2011)
• More�than�100�successful�Enterprise�Search�projects
• Collaboration�with�9�Nordic�universities�in�research,�
courses�and�student�exchanges
Technology partners Selected customers
Old age dependency
OADR = Number of people 65 years or olderNumber of people ages 20 to 64
2004 2050OADR EU -25 24,5 52,8
From four to two persons supporting each citizen aged 65 and above
Source: EUROSTAT, 2004
Age pyramid
Source: Statistical Journal of the United Nations ECE 23 (2006) 1–10 1IOS Press
EU15 + Norway, Iceland, and Switzerland.
40 the new 30
1952 30 years lived Remaining life 44,72005 30 years lived Remaining life 54.5
1952 30 years lived Remaining life 44,72005 40 years lived Remaining life 44,5
Source: University of California, Berkeley and Max Planck Institute for Demographic Research,Human Mortality Database (www.mortality.org and www.humanmortality.de, accessed Feb. 1, 2008).
Current position
20% 80%Information doubles every third month - Gartner
Internal information challenges (hasn’t really changed)
9 Difficult�to�find�and�reuse�existing�information
9 Lack�of�necessary�decision�support
9 Too�much�time�spent�searching�for�and�reͲdoing�documents
9 Information�is�stored�in�numerous�isolated�sources
9 Separate�and�costly�search�applications�is�used�in�different�systems
9 Existing�search�offers�poor�functionality,�usability�and�result�relevancy
Measurements�of�performance�indicators�show:
• Quicker�access�to�information�&�knowledge�Ͳ
increased�productivity
• Higher�profit�margins�from�improved�support�to�business�processes
• One�platform�–
reduced�costs
Results and effectsFindability Solutions: Ericsson
Key�performance�indicators:
• Accuracy
• User�coverage
• Content�coverage
• Speed
• Collaboration
• Discovery
Results and effectsFindability Solutions: Ericsson
Conclusions and reflections
• Search�technology�itself�is�not�the�
silver�bullet
• Change�in�Pension�PoliciesLonger active working life
• Longer active lives
• Higher�OADR�ratio
• Enterprises�suffer�the�same�
demographics�and�need�to�the�young�
workforce�up�to�speed
• A�broader�perspective�is�needed:�
Findability
• Lifelong�learning�– self�services,�self�
training
• Opportunities�for�new�services
• Need�of�increased�efficiency�– fewer�
persons�supporting�more�persons,�
automate/speed�up�processes
• Facilitate�Knowledge�Transfer�and�provide�
“knowledge�on�demand”