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On Wednesday, Jan. 16, 201 TBR recorded a webinar of recapping and analyzing vendor performance reported in TBR’s 3Q12 Healthcare IT Services Benchmark. The discussion focused on how vendors’ strategies across multiple aspects of their businesses (services, go to market, financial and resource management) impacted their fiscal performance. TBR Senior Analyst John Caucis and Analyst Joe Walent then shared their perspectives on the latest results and provide additional insight into the performance and future of the HITS market. The analysts covered topics including: •How the second stage of Meaningful Use (MU2) requirements accelerate demand for a wider range of services around HER implementation and management •The expansion of healthcare industry private cloud service and cloud-based solutions to control costs and improve outcomes •How increased use and accessibility to big data and analytics solutions impact the healthcare market
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TBR
TECHNOLOGY BUSINESS RESEARCH, INC.
TBR’s Healthcare IT Services BenchmarkSM
Research Highlights and OutlookTechnology Business Research (TBR) Quarterly Webinar Series
Jan. 16, 2013
TBR
2 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Presenters
John CaucisSenior Analyst, Professional Services Practice
[email protected] @jcaucistbr
Joseph WalentAnalyst, Professional Services Practice
[email protected] @JDWalent
TBR
3 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
TBR’s Healthcare IT Services reports deliver unique insight and value through in-depth analysis in a concise, consumable format • TBR reports are unique for their deep, holistic
analysis of leading vendor businesses.
• Financial modeling and TBR insights help customers gain a better understanding of vendor business models.
• TBR reports and webinars are responsive to client timelines, clear and concise, and provide insights across multiple layers of a vendor’s organization and infrastructure.
• TBR’s strategic assessment provides an impartial check on a vendor’s progress in its strategic objectives.
Professional Services Business Quarterly Research Highlights and Outlook: Webinar Overview
TBR Professional Services Business Quarterly Healthcare IT Services Benchmark
TBR
4 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Improved accessibility and data gathering are resulting in increased demand for big data, analytical and cloud solutions
Despite political uncertainty, IT solution implementation remained consistent for the healthcare industry in 3Q12
Healthcare IT Services 3Q12 Benchmark Highlights and 2013 Outlook
Healthcare IT Services (HITS) Vendor Trends for 3Q12
Increased use of electronic health records (EHRs) in domestic and international markets, generating opportunities for healthcare IT service vendors
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Demand for business operation solutions is stemming from healthcare providers’ needs for efficient delivery and cost control
TBR
5 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Electronic health records continued to become increasingly central to the delivery of healthcare IT services in 3Q12
Healthcare IT Services 3Q12 Benchmark Highlights and 2013 Outlook
Healthcare IT Services (HITS) Vendor Trends for 3Q12
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Increased use of electronic health records (EHRs) in domestic and international markets, generating opportunities for healthcare IT service vendors
Improved accessibility and data gathering are resulting in increased demand for big data, analytical and cloud solutions
Demand for business operation solutions is stemming from healthcare providers’ needs for efficient delivery and cost control
TBR
6 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Healthcare IT Services Benchmark 3Q12 Research Highlights: Key Trends
Demand for Healthcare IT solutions remained solid, sustained by ongoing demand for EHR implementation and managementAverage TTM growth for the 18 firms in the PSBQ Healthcare IT Services Benchmark slipped downward slightly as uncertainty around government policies and requirements in the U.S. and Europe delayed decisions
Accenture
Cerner
CGI
Cognizant
CSC
General DynamicsHarris
HCL
IBM GS
McKesson
HP ServicesAllscripts
Infosys
Dell Services
CPSI
NextGen
Xerox ServicesSAIC
Deloitte
-90%
-75%
-60%
-45%
-30%
-15%
0%
15%
30%
45%
-30% -10% 10% 30% 50% 70%
Ope
ratin
g M
argi
n TT
M
Healthcare IT Services Revenue TTM Growth YTY
3Q12 HITS TTM Operating Margin and Revenue Growth
LEGEND: SIZE OF BUBBLE = HEALTHCARE IT SERVICES REVENUESOURCE: TBR ESTIMATES AND COMPANY DATA
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21.7% Avg. Healthcare IT Vendor TTM Growth YTY 10% Average Healthcare IT Vendor TTM Operating Margin
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7 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Benchmark 3Q12 Research Highlights: Key Trends
Greater EHR use has been the lead offering in promoting the migration of healthcare industry participants to implement wider IT solutions
Constant demand for electronic health records will continue to be a core driver of demand for healthcare IT services, with projected global demand expected to be a double digit CAGR through 2015
$0
$10
$20
$30
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2012 2013 Projected 2014 Projected 2015 Projected
In $
bill
ions
Projected Global EHR Spend 2012-2015
SOURCE: INDUSTRY ANALYSTS & TBR ESTIMATES
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8 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
HPSecuring an extension of its engagement with the Centers for Medicare and Medicaid Services (CMS) positions HP to retain a leadership position in the state and local markets for EHR and Health Information Exchange (HIE) markets.
SAICMoving quickly after it completed its purchase of maxIT during 3Q12, SAIC fortified its positive momentum in healthcare IT services growth, winning contracts totaling $102 million to provide EHR implementation and consulting services.
AccentureIn October Accenture was chosen by the Norwegian Directorate of Health to develop and implement the country’s EHR system for use by medical professionals and citizens.
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Healthcare IT Services 3Q12 Research Outlook: Macro Impact
Securing EHR-oriented implementation engagements positions healthcare IT services vendors to expand the breadth of solution delivery to clientsHealthcare IT vendors continued to hone their respective EHR practices as government regulatory pressures and business operational improvement drove demand
TBR
9 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Adoption and use of broader data sets continues to become more prevalent across the healthcare IT services marketplace
Healthcare IT Services 3Q12 Benchmark Highlights and 2013 Outlook
Healthcare IT Services (HITS) Vendor Trends for 3Q12
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Increased use of electronic health records (EHRs) in domestic and international markets, generating opportunities for healthcare IT service vendors
Improved accessibility and data gathering are resulting in increased demand for big data, analytical and cloud solutions
Demand for business operation solutions is stemming from healthcare providers’ needs for efficient delivery and cost control
TBR
10 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Benchmark 3Q12 Research Highlights: Areas of Focus
Vendors cater to specific healthcare IT needs to secure leadership positions in high-value segments
The rising tide of healthcare data captured through telemedicine, mobile healthcare management applications and medical devices will raise demand for analytical solutions to detect patterns and raise healthcare outcomes
TBR
11 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
M&A investment to rapidly expand healthcare data management and analytical expertise further established thought leadership positions
IBMComplementing its Smarter Healthcare efforts under the corporatewide Smarter Planet initiative, the acquisitions of big data analytics software provider Vivisimo and storage solutions provider Texas Memory Solutions position IBM Global Services to provide increasingly comprehensive data utilization and management solutions and resources.
Deloitte ConsultingDeloitte Consulting’s purchase of Massachusetts-based Recombinant in October expanded its healthcare-oriented data analytics and warehousing capabilities.
Healthcare IT Services Benchmark 3Q12 Research Outlook: Areas of Focus
Deloitte and IBM Global Services expanded their healthcare-specific analytics capabilities to establish their positions in high-value areas of demand
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Report Image 1
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12 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Delivery of business solutions particular to facets of the healthcare industry will experience greater demand in 2013
Healthcare IT Services 3Q12 Benchmark Highlights and 2013 Outlook
Healthcare IT Services (HITS) Vendor Trends for 3Q12
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
Increased use of electronic health records (EHRs) in domestic and international markets, generating opportunities for healthcare IT service vendors
Improved accessibility and data gathering are resulting in increased demand for big data, analytical and cloud solutions
Demand for business operation solutions is stemming from healthcare providers’ needs for efficient delivery and cost control
TBR
13 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services 3Q12 Benchmark Research Highlights: Key Trends
Lowering cost of delivery will push healthcare industry participants to secure additional services from healthcare IT service vendorsDemand for expanded IT services engagements extending to operations and business practices will deliver positive growth momentum in 2013
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 Est. 2013 Projected
Gro
wth
%
Calendar Quarter
HITS Benchmark Average YTY Total Growth vs. IT Services Vendor Benchmark Average YTY Growth
TBR HITS Benchmark Average YTY Revenue Growth TBR IT Services Vendor Benchmark Average YTY Growth
TBR
SOURCE: TBR ESTIMATES AND COMPANY DATA. HITS BENCHMARK AVERAGE GROWTH DERIVED FROM 18 PROVIDERS. VENDOR BENCHMARK GROWTH DERIVED FROM 31 PROVIDERS.
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14 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT vendors are reshaping portfolios to offer a wider range of services needed in the healthcare field
CSCCSC deepened its breadth of healthcare-related solutions by introducing Payer Optics 360°. The solution leverages CSC’s Health Intelligence Platform to offer analytics and predictive modeling built on health plan customer data. Payer Optics 360° is supported by CSC’s Health Plan consulting and IT services.
Dell ServicesSeeking to divest a noncore healthcare IT service offering, Dell Services sold its revenue cycle solutions business to longtime partner Conifer Health Solutions, a division of Tenet Healthcare. TBR believes with solid demand for revenue cycle management (RCM), Dell Services was able to realize adequate capital to fund more clinical and ambulatory-oriented solution development.
Healthcare IT Services Benchmark 2Q12 Research Outlook: Market Positioning
CSS and Dell Services took steps to reconfigure their healthcare IT services portfolios to realize revenue growth in 2013
SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES
TBR
15 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Practice Research Outlook: 4Q12 Research Highlights
TBR’s Healthcare IT Services practice tracks the activities of leading healthcare IT vendors in the public and commercial sectorsHealthcare IT Services Research
Current Topics 4Q12 Report Key Themes
• HITS Vendor Reportso IBM Global Services**o HP Services**o CSC*o Accenture*o Dell Services*
• Vendor Reportso CGIo HCLTo Cognizanto General Dynamicso Infosyso Xerox Serviceso SAIC
• Vendor Benchmark• Benchmark Webinar
How does vendor fiscal performance reflect the overall healthcare IT services market landscape?
What strategic actions are vendors taking to adjust to market conditions or to better position against competitors?
How are healthcare IT services vendors leveraging partnerships? Are they forming new alliances? How are they leveraging M&As?
How are vendors managing their human capital in the current environment?
Where are vendors capitalizing on new market opportunities? What new markets — domestic, international or commercial — and new solutions are healthcare IT services vendors eyeing to generate revenue streams?*SEMIANNUAL: REPORTS PUBLISH IN CALENDAR 2Q/4Q.
**SEMIANNUAL: REPORTS PUBLISH IN CALENDAR 1Q/3Q.
High-growth Segments
Strategic Actions
Alliances & Acquisitions
Resource Management
Growth & Margin
Performance
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16 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Questions?
Healthcare IT Services Practice Research Outlook: Questions
TBR
17 TBR Quarterly Webinar Series | 01.16.13 | www.tbri.com | ©2013 Technology Business Research Inc.
John CaucisSenior Analyst, Professional Services Practice
[email protected] @jcaucistbr
Joseph WalentAnalyst, Professional Services Practice
[email protected] @JDWalent
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Presenters
For further information, please contact:
Lindy Hanson James McIlroyDirector, Professional Services Practice Vice President, [email protected] [email protected]
@TBRIncwww.slideshare.net/tbr_market_insight
TBR
TECHNOLOGY BUSINESS RESEARCH, INC.
About TBR
Technology Business Research (TBR) is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, networking equipment, wireless, portal and professional services vendors.
Serving a global clientele, TBR provides timely and accurate market research and business intelligence in formats that are tailored to clients’ needs. Our analysts are available to further address client-specific issues or information needs on an inquiry or proprietary consulting basis.
TBR has been empowering corporate decision makers since 1996.
To learn how our analysts can address your unique business needs, please visit our website or contact us today.
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This report is based on information made available to the public by the vendor and other public sources. No representation is made that this information is accurate or complete. Technology Business Research will not be held liable or responsible for any decisions that are made based on this information. The information contained in this report and all other TBR products is not and should not be construed to be investment advice. TBR does not make any recommendations or provide any advice regarding the value, purchase, sale or retention of securities. This report is copyright-protected and supplied for the sole use of the recipient. Contact Technology Business Research, Inc. for permission to reproduce.