Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks

Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks

September 12, 2013

Jim Frey, Vice President of Research Network ManagementEnterprise Management Associates (EMA)

Alex BrandtVice President, AmericasKaseya

Speakers

• The Mandate for Unified IT Operations- Diversity and Complexity in IT- Cross-Team Collaboration- Integration & Convergence of Management- Unifying Infrastructure Management

• Unified Infrastructure Management in Practice• Takeaways• Q&A

Agenda

The Mandate for Unified IT Operations

© 2013 Enterprise Management Associates, Inc.

Diversity and Complexity in IT Operations

The Prime Directive

• Assure that IT-enabled employees and customers are able to access

and effectively use applications and services

The Resulting Job for IT Ops

• Monitor Availability PLUS Performance

• Address Resilience PLUS Security

The Challenge: Infrastructure Complexity

• Datacenter: Servers, Network, Storage

• Distribution & Access Networks

• Security Systems & Devices

• User/Customer Device End Points

• Physical + Virtual components

• Internal + Cloud

Slide 5 © 2013 Enterprise Management Associates, Inc.

A Common Approach to the Incident Lifecycle


Time

Bu

sin

ess Im

pa

ct

Help Desk

Calls Begin

Issue

Escalated

Network team

Troubleshoots

Server team

Troubleshoots

App team

Troubleshoots

Tiger Team

Assembled

Cause

Identified

Fix

Applied

Noticeable

Impact

Something

changes

A Better Answer: Cross-Team Collaboration

Convergence in Tools, Data &Teams for:

• Faster recognition of problems

First indications can rise anywhere – need all ears (and data collectors) open

• Faster problem isolation

By technology domain and topology (network/server/app, local/cloud, phys/virtual)

Modeling and automated root cause analysis

• Faster diagnosis & troubleshooting of incidents

Contextual traversal from high level view to successive levels of detail

Multiple viewpoints needed because each situation is different

• Faster restoration of services

Shorter MTTR – the ultimate goal!


Objective of Integrated/Converged Management


Time

Bu

sin

ess Im

pa

ct

Help Desk

Calls Begin

Issue

Escalated

Ops team

Troubleshoots

Noticeable

ImpactCause

Identified

Fix

Applied

Something

changes

Ultimate Goal: Proactive Prevention


Time

Bu

sin

ess Im

pa

ct

Noticeable

Impact

Something

changes Cause

Identified

Fix

Applied

Sample Size = 162

Business/organizational initiatives driving priorities in monitoring/management

4 ‘C’s of Business/Org Initiatives:

Cost, Compliance, Consolidation, Collaboration

2%

4%

6%

6%

9%

9%

10%

18%

36%

0% 10% 20% 30% 40%

Change in senior executive leadership

Mergers and acquisitions

Other (Please specify)

Change in organizational direction

New (branch) offices, geographic growth

Improved global collaboration

Organizational consolidation, reductions

Compliance initiatives

Operational savings –initiatives to cut costs

65%

46%

41%

38%

35%

31%

28%

24%

15%

1%

0% 20% 40% 60% 80%

Operational savings –initiatives to cut costs

Compliance initiatives

Organizational consolidation, reductions

Improved global collaboration

Mergers and acquisitions

Outsourcing

New (branch) offices, geographic growth

Change in organizational direction

Change in senior executive leadership

Other (Please specify)

Feb 2012 (Select All) Jul 2008 (Top One Only)

Sample Size = 180 © 2013 Enterprise Management Associates, Inc.

Which of the following strategies does your organization most prefer to

follow in acquiring and deploying network management products?

The Call for Tools Integration

37%

15%

20%

17%

11%

35%

18%

17%

15%

15%

42%

24%

16%

8%

10%

0% 10% 20% 30% 40% 50%

Fully integrated multi-function platforms

Tightly integrated best-of-suite from a single vendor

Loosely integrated best-of-breed from multiple vendors

Loosely integrated best-of-suite from a single vendor

Standalone best-of-breed from multiple vendors

Less than 1,000 1,000 - 9,999 10,000 or more

EMA Network Management Megatrends, Feb 2012 n=162

# Employees


The Human Side of Converged IT Ops

Management

A Rising Force: The cross-domain services organization

• Responsible for services

• Includes members of compute, network, and storage teams

• May also include members of support/service management


41%

59%

0% 10% 20% 30% 40% 50% 60% 70%

No

Yes

Does your organization have a cross-domain services management group?

Feb 2011, Sample Size = 155

Integration, Convergence, or Unification?

Some Definitions

• Integration – Connecting independent products together to achieve

broader coverage of the managed environment. Can be event-

level, GUI-level, or data-level

• Convergence – Collecting together a series of related products (usually

from a single vendor) and pre-integrating them for simply modular

deployment. Usually includes common dashboard, standard look & feel

and seamless navigation between products. May still require multiple

databases

• Unification – A single executable solution that covers multiple

technologies, domains, functions, and operator use cases with a single

central database


4 ‘C’s of Effective Integrated/Converged/Unified

Management

Coverage

• Finding solutions that can collect and

present all of the data required for

effective visibility

Capabilities

• Finding solutions with sufficient feature

scope to truly reduce MTTR, by

facilitating accelerated

identification, diagnosis, and analysis

Complexity

• Finding approaches that are not „brittle‟

due to multiple integration points between

independent products

Cost

• Finding approaches that don‟t break the

bank – either up front or over the long run


Unifying Infrastructure Management

Objectives and Requirements for Success

• Scalability… to grow

• Flexibility… to adapt

• Multi-domain… to cross boundaries

• Multi-function… to facilitate workflows

• Multi-tenant… to serve all audiences

Key Results

• Visually intuitive consoles and dashboards

• Reduced/eliminated “data set contention”

• Clarity across the organization

• Focus on service rather than blame


Bonus Results: Lower Total Cost of Ownership

Using a unified or converged management solution results in…

• Lower licensing & support costs

Fewer products to acquire/maintain

• Lower product deployment costs

Fewer products to configure, deploy, and integrate

• Lower training costs

Fewer products with which to build expertise

• Lower administrative costs

Lighter administrative/maintenance load


Unified Infrastructure Management

In Practice


Industry standard for

Industry standard for

IT automation

Solutions & Services

Who are we?

Our solutions empower people toproactively manage and controlIT assets remotely, easily andefficiently from one integratedWeb-based platform

Who are we?

• 23 offices, 450+ employees worldwide

• 15,000+ Customers

• Enterprises and Service Providers

Kaseya Started in 2000

Washington

California

Virginia

Florida

Brazil

The Netherlands

UKFrance

GermanyBritish Isles

South Africa

India

China

Singapore

Australia

A single Kaseya user can proactively

manage 1,000s of automated IT

systems tasks in the same amount of

time required by a team of technicians

using other techniques.

Why Kaseya?

www.kaseya.com

Discover the

State of IT

• Systems

• Assets

• Mobile Devices

• Network Devices

Manage the

State of IT

• Scheduling

• Procedures

• API/Messaging

Automate the

State of IT

• Reporting

• Dashboards

• Interactive Data Views

IT Configuration Management

Asset Management

Security

Business Continuity

Service Delivery

Systems Monitoring

• Remote Management

• Software Deployment

• Power Management

• Image Deployment

• Desktop Migration

• Mobile Device

Management

• Network Discover & AD

• Hardware/Software

• Asset Management

• Virtual Machine

Management

• AntiVirus

• AntiMalware

• BYOD

• Patch Management

• Software Updates

• Image Backup

• Image Virtualization

• File & Folder Backup

• Service Desk/Ticketing

• Policy Management

• Service Billing

• Policy Compliance

• Time Tracking

• Systems Checks & Alerts

• Agent Monitoring

• Enterprise Monitoring

• Agent-less Monitoring

• Log Monitoring

• Cloud Monitoring

Unified Management

www.kaseya.com

Sneak Peek…

EMA: Key Takeaways

• Unified/Converged management addresses both tactical

and strategic needs of IT Ops

• Essential element for supporting cross-domain, service-

oriented transition

• Can drastically improve responsiveness to incidents

• Can lower management tools total cost of ownership


Q&A & Final Thoughts

Discover:Attend a solution

Overview: http://www.kaseya.com/resources

/webinars/en/kaseya-solution-

overview

Contact us:

1 (877) 926-0001

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Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks