Enabling the vision of the Modern Datacenter

System Center 2012 SP2

Azure

Trends

Roadmap

System Center & Azure

Issues

Feedback

Outline

Business Challenges Influence Your IT Solutions

70% of IT budget is spent maintaining

inflexible and siloed datacenter equipmentInfrastructure

Complexity

The average

enterprise maintains

48 disparate

financial systems

and uses 2.7 ERP

systems

Server Sprawl

Dedicating servers to

single applications

Application

Developer

“IT slows

me down.”

Business Owner

“I can get it better,

faster, and cheaper

if I work around IT.”

Compliance and Security

Often cited as top

concerns for IT

IT Transformation Trends

Flexibility, agility and lower cost Focus on business value

Data explosion Personal devices with corp controls

Managements systems across a hybrid environment

Service catalogue and better ways of provisioning requests

Better cost effective storage solutions and access management

Tools and systems to manage the full range of devices

Implications for the Datacenter

Pragmatic DC Modernisation

AUTOMATION INTEGRATION CLOUD

Automation

What & Why

Automate• Remediation tasks

• Preventative maintenance tasks

• Monitoring & alerting

Soft Benefits• Consistency & auditability

• Reduces training for L1 staff

• Staff satisfaction with IT increases

ROI• Task level

• Reduced downtime

• Reduced MTTR

Activity Effected Area Current Effort (Hrs) New Effort

Staff member submits their request Staff 0.5 0.25

Service Desk receiving and discussing request Help Desk 0.5 0

IT approval process IT 48 4

IT provisioning for staff member IT 4 0

Communication to staff member to close request Help Desk 0.25 0

Documentation IT 0.5 0

Total Effort for Request 53.75 4.25

Annual Requests - expected average 100 5375 425

Average cost for 1 hr effort $26.04

Annual Cost $139,973.96 $11,067.71

Annual Benefit 128,906.25$

Integration

What & Why

Consolidation• Multiples tools for monitoring, deployment etc

• Unnecessary complexity

Soft Benefits• Easier for IT teams to manage

• Reduces training for L1 staff

• Staff satisfaction with IT increases

ROI• Removal of duplicate spend

• Lower IT operating cost

• Lower vendor costs

Cloud

What & Why

Flexibility & Scale• Move dev/test to cloud

• Common aps – Office 365

Soft Benefits• Fewer systems for IT teams to manage

• Reduces training for IT staff

• Allows IT to focus on other areas

ROI• Move Capex to Opex

• Lower IT operating cost

• Easier to move to charge-back model

• Azure

• System Center 2012

• Office 365

• Service Manager

• SharePoint

• Orchestrator

• System Center 2012

• SCOM

• SCCM

• Service Manager

• FIM

• Orchestrator

• VMM

Automation Integration

CloudService

Catalogue

Microsoft enabling the modern datacenter

Serv

ice

Man

ager • Self

Service

• Help Desk

• CMDB

• ITIL

Op

erat

ion

s M

anag

er • Monitor infra, apps & services

Co

nfi

gura

tio

n M

anag

er • Deploy

• Patching

• Updates

• SOE

Dat

a P

rote

ctio

n

Man

ager• Protect

• Recovery

• Servers

• Desktops

• Bare metal recovery V

irtu

al M

ach

ine

Man

ager• Manage

virtual hosts, network & storage

Ap

p C

on

tro

ller • App self

service

Microsoft Datacenter Platform

Orchestrator

• Workflow management & integration engine

• Automate the creation, monitoring, and deployment of resources

Forefront Identity Manager

• Management of policy, credentials, users, access

• Identity & access compliance

Azure

•Public cloud resources

•Private cloud management

Office 365

•Outlook

• SharePoint

• Lync

Orchestration

RunbooksActivitiesLinksDatabus

Orchestrator Concepts

Standard activityOperations Manager

Operations ManagerOperations Manager

Operations Manager

VMware Standard activity

HP Service Manager

Service Manager

Hyper-V

Orchestrator

Custom Automation – build, test, debug, deploy, and manage automation in your environment.

Integration – integrates with System Center, other Microsoft products, and non-Microsoft products to enable interoperability across the data center

Orchestration – provides the tools for orchestration to combine software, hardware, and manual processes into a seamless system

Extensible – provides extensible integration to any system through the Orchestrator Integration Toolkit

Simple – Quick to install and configure, and start realizing value

Workflow management

solution for the data center

Extending Orchestrator

Integration Packs Integration Toolkits

Virtual Machine Management

Demo: Orchestrator

System Center for the Datacenter

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Through Virtual Machine Manager’s granular template deployment capabilities, IT Admins can standardize and accelerate deployment of VMs, apps and services into the cloud.

Accelerated Deployment

These templates, and service templates contain specific application-level configuration options, for workloads such as SQL, and the ability to add pre/post scripts, to accelerate deployment of other key workloads.

How network virtualization works• Overlays multiple virtual networks on shared

physical network

• Uses industry standard General Routing Encapsulation (NVGRE) protocol

Problems solved• Creates VM mobility across datacenter,

hoster cloud or Azure without network constraints

• Provides ability to import customer IP addresses and network topology

• Helps remove VLAN constraints

• Helps eliminate hierarchical IP address assignment for virtual machines

Abstracting workloads with Hyper-V Network Virtualization

Physical server Physical network

Blue virtual machine

Yellow virtual machine Blue network Yellow network

Operations Manager

Demo: VMM

Operations Manager

Rich Dashboards - monitors the key elements of the infrastructure – physical, virtual, hardware, software, and within applications and presents the key information through simple visual dashboards

Centralized Alerting – OpsMgr collects information about monitored services andin the event of an issue, raises an alert

Extensible – Management Packs enableOpsMgr to monitor other technologies

Knowledge – Helps admins remediate issues faster with inbox product guidance

Topology Views – Visualize key systems and applications across physical and virtual

Comprehensive infrastructure

& application monitoring

Dynamic Optimization

Windows Azure

Demo: Operations Manager Service Manager

workloads

>_

Getting Started with Virtual Machines

Gateway

Windows Azure

Virtual Network

Once Hyper-V Replica is enabled, VMs begin replication

• Affordable in-box business continuity and disaster recovery

• Replication frequencies of 5 minutes (Configurable from 30 seconds, 5 minutes or 15 minutes in R2)

• Secure replication across network

• Agnostic of hardware on either site

• No need for other virtual machine replication technologies

• Automatic handling of live migration

• Simple configuration and management

Replicate Hyper-V VMs from a

Primary to a Replica site

Hyper-V Replica

Once replicated, changes replicated every 5 minutesUpon site failure, VMs can be started on secondary site

Hyper-V Recovery Manager

• Protect important services bycoordinating replication and recovery of VMM-managed private clouds

• Automates replication of VMs within clouds between sites

• Hyper-V Replica provides replication, orchestrated by Hyper-V Recovery Manager

• Can be used for planned, unplanned and testing failover between sites

• Integrate with scripts for customization of recovery plans

Orchestrate protection and

recovery of private clouds

On Premise Portal Options

Service Manager Delivery & Automation

• Through Service Manager, IT Admins can define a service catalog for application owners to request infrastructure, such as new SQL, Exchange or SharePoint VMs.

Once approved, Orchestrator will automate the deployment and delivery of the new virtual machine, or service, into the cloud, and provide delegated access to the application owner.

This process is accelerated using the free Cloud Services Process Pack.

Azure Pack for On Premises

Rich self-service experience

Windows Azure consistency

Monitor and provision services

Service Management Automation web service

Windows PowerShell workflow-based runbooks

Automates workflow tasks within WAP environment

Azure Pack Admin: Automation

Potential Danger Areas

Process

• Identity Management

• Process, Risk & Governance

Technology

• Strategy

• Infra fundamentals

• Server OS

People

• Culture

• Knowledge

• Capability

• IDM is about ensuring the right people can access the right information, when they need it, where they need it.

• The problem: • IDM is often overlooked or not properly understood

• AD is no longer sufficient

• New staff, changes in roles and leaving staff

• Moving workloads to the cloud, or accessing corporate data via mobile devices and automated zero-touch service requests

Identity & Access Management

• Review AD structures and take steps to simplify complex structures

• Review IDM policies and procedures.

• Address governance

• Consider tools like Microsoft FIM & BHOLD

Addressing IdM

Governance, Risk & Compliance

unauthorised devices & software;

configuration of IT assets

manually intensive process

managed in silos

Limited use of

technology

not an enterprise

wide integrated approach

• Pathways is a set of packaged consulting reviews targeting complex IT areas that customers often find difficult to address.• Pathways – Identity & Access Management. A review of identity

and access management policies and tools in the context of supporting the modern datacenter. Provides a detailed report on issues and advice on remediation.

• Pathways – ITSM. A review of IT Service Management capability, process and tools in the context of supporting the needs of the changing organisation. Provides a detailed report on capability, risks and recommended journey plan.

• Pathways - GRC. A review of GRC processes and policies to examine and recommend a plan to achieve a pragmatic level of capability and technology to meet the needs of the organisation.

How we can help with Process areas

Pathways

Pathways

Pathways

Strategy?

Tool duplication

Poor IT mang’tsystems

Old client & server OS

Outsourced IT confusion

Lack of IT skills

Technology

• Microsoft Private Cloud Immersion Experience• Knowledge & understanding of Microsoft Datacenter and Cloud

technologies• Contributes to IT strategy

• Pilot Microsoft technology • Use Deployment Planning Service benefits [for SA customers]

• Pathways – Microsoft System Center• A review of the use of Microsoft System Center within an organisation.

Provides a detailed report on opportunities for improved configuration, areas of under-utilisation, staff knowledge & capability, risks and recommended journey plan to maximise value to the organisation

• Contributes to IT strategy and operational plans

How we can help with Technology areas

Pathways

• The single most critical enabler of IT service and IT project success is the knowledge and capability of IT staff

• Knowledge of & adherence to IT processes is the next significant contributor to success

• IT complexity presents knowledge challenges

• Lack of interesting IT work a common reason to staff churn

People

0

25

50

75

100

(Operation) EventManagement

(Operation)Incident

Management

(Operation)Problem

Management

(Transition) ChangeManagement

(Transition)Release andDeployment

(Transition) ServiceAsset and

Configuration

(Transition) ServiceValidation and

Testing

Consolidate tools to reduce complexity

Retain a level of direct involvement in projects

Use Microsoft training vouchers to minimise the cost of specialised training

Addressing the People Issue

• Pathways ITSM. • Know where the gaps are.

• Set a baseline.

• Measure improvement.

• Flexible engagement model.

• Specialist training & technical support options

How we can help with People issues

Pathways

• Please complete feedback forms• To receive complimentary service offer

• Questions

• 1 on 1 discussions

Close + Q&A