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Prescient's Vice President and General Manager Carmine Porco joins Josh Anstey, VP of Partner Engagement at Elcom to present a one hour webinar on social intranets.To view a recording of this webinar, please visit: http://www.prescientdigital.com/articles/view-social-intranets-taking-advantage-of-social-within-your-organization
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Social Intranets – Taking advantage of social within your organization
Presented by:
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#elcomsocial#intranet2
Watch the webinar video instead
Thank you for joining usHousekeeping items
Webinar Logistics
• All attendees will be muted
• Use ‘Questions’ panel to ask questions or chat in your control panel
• Q&A will be at the end of the presentation
• A recording of the event will be supplied next week.
#elcomsocial#intranet2
Thank you for joining usTwitter
#elcomsocial @elcomCMS @intranet2
Feedback
Please share your feedback in the survey which will pop
up after the event.
#elcomsocial#intranet2
Meet the panel
Carmine Porco
Expert
Vice President & General ManagerPrescient Digital Media
Josh Anstey
Expert
VP Partner EngagementElcom
#elcomsocial#intranet2
Agenda
• Welcome and Introduction
• Social Intranet Overview - the trends developing in social intranet
• Why Social Intranet?
• Social functionality types
• How people, process and technology work together to create a social intranet
• Best practice tips of success
• Current technology available and points to consider
#elcomsocial#intranet2
About Elcom
• Globally Recognized Web CMS
• Over 16 years experience in the industry
• Global Partner & Client Network
• Over 100 modules of functionality
• Powerfully Simple CMS for Websites, Intranets,
eCommerce, eLearning, Mobile, Social, Online
Marketing
#elcomsocial#intranet2
Prescient Digital MediaAbout UsCarmine PorcoVice President & General Manager
#elcomsocial#intranet2
Who are we?
Prescient Digital Media
• 11 years of rich history.
• Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders.
• More intranet engagements & clients than any firm (class).
• A well defined and proven methodology.
• Technology neutral, no partnerships with CMS vendors.
#elcomsocial#intranet2
Who are we?
Prescient Digital Media
We treat each client as unique;
• Listen to their needs, goals and challenges;
• Understand a client’s requirements and potential; and
• Deliver highly effective and innovative website & intranet plans, designs & solutions.
#elcomsocial#intranet2
Who are we?
Prescient Digital Media
Some of our clients:
#elcomsocial#intranet2
Social Intranet OverviewThe trends developing in social intranet
#elcomsocial#intranet2
• An intranet that features multiple social media tools for most or all employees
• Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page
• Woven into most aspects of content consumption
The Social Intranet
Source: Social Intranet Whitepaper, 2012
#elcomsocial#intranet2
Learn about the most common:• Satisfaction Rates• Intranet 2.0 tools• Technology platforms• SharePoint and other Intranet 2.0 solutions• Costs of Intranet 2.0• Barriers to Implementation
IABC Survey (2011)
1,400 Respondents
#elcomsocial#intranet2
Employee Satisfaction
28%Very Good (6%) or Good (22%)
38% Satisfactory
26% Poor
Social Intranet Study, 2011, 1401 participants
5% Very Poor
#elcomsocial#intranet2
Many organizations with Social Media and Intranet 2.0 tools are not very social yet
• Most organizations, 47%, have only one or two social media tools, but no enterprise wide use
• There is limited use, some enterprise use of limited social media, in 39% of organizations
• Only 14% of organizations claim to use a full social intranet in which there is enterprise use of multiple social media tools
Degree of Implementation
#elcomsocial#intranet2
Why Social Intranet?Reasons & Benefits
#elcomsocial#intranet2
The leading need or reason behind Intranet 2.0 implementations are:
• 78% Employee Collaboration• 75% Employee Engagement• 66% Knowledge Management• 51% Team / Department Sites• 46% Effective Communications
Reasons for implementing intranet 2.0
#elcomsocial
"Social media and networks, online communities and other Internet communications tools are important to me in the workplace."
Source: Insidedge Generational Communications Survey, 2011
Benefits of Social Intranet
Younger gen. of employees are demanding social media
#elcomsocial#intranet2
• Helps organizations retain qualified staff• Improves employee engagement• Improves knowledge worker productivity
Other Benefits
#elcomsocial#intranet2
Social FunctionalityExamples
#elcomsocial#intranet2
Blogs
75%of those orgs that use social media
26% enterprise deployment
49% limited deployment
5% have no plans
Social Intranet Study, 2011, Preliminary Data, 1401 participants
#elcomsocial#intranet2
Blogs
61%of those orgs that use social media
19% enterprise deployment
42% limited deployment
12% have no plans
Social Intranet Study, 2011, Preliminary Data, 1401 participants
Wikis
#elcomsocial#intranet2
2727+
43%of those orgs that use social media
19% enterprise deployment
21% limited deployment
22% have no plans
Social Intranet Study, 2011, Preliminary Data, 1401 participants
Strictly Confidential © 2011 Prescient Digital Media Not For Distribution
Employee Networking
#elcomsocial#intranet2
72%Governance, policies, or standards
Social Intranet Study, 2011, 1401 participants
Governance & Policies
#elcomsocial#intranet2
Source: Richard Dennison, BT
Source: Richard Dennison, BT
Building a Social IntranetPoints to Consider
#elcomsocial#intranet2
• Technology is one of the three components of a social intranet.
• But need to gather business requirements beforehand
Social Intranet Infographic (2012)
#elcomsocial#intranet2
Social Intranet Infographic (2012)
#elcomsocial#intranet2
#elcomsocial#intranet2
Requirements gatheringSite evaluation
Interviews
Surveys
Focus Groups
Importance vs. Satisfaction
(gap analysis)
Need to gather Business Requirements before selecting technology
#elcomsocial#intranet2
Planning
• Making sure you have a functional plan, design & wireframes before evaluating different platforms
• Strategy & governance very important
#elcomsocial#intranet2
Choosing the right intranet platform
• No one-size-fits-all solution.• Thousands of technology solutions to choose from.• Follow proven process to ensure the technology you
buy is right for your organization.
Vendor Evaluations
• Assessment & planning will determine and detail all of your specific requirements.
• Business and functionality requirements become your solution requirements and evaluation criteria.
• Evaluation criteria are used to determine vendor short list.
#elcomsocial#intranet2
Technology: Evaluation Matrix
#elcomsocial#intranet2
Solution Evaluations
• Undertake macro evaluations• Open or closed (invitation) RFP• Closed RFP to specific vendors will shorten the decision
cycle but narrow the field• Participate in tailored product demos• RFP process is normally 2 weeks to 2 months depending
on the complexity of the project
#elcomsocial#intranet2
Josh Anstey, VP Partner EngagementSocial Intranet Technology
#elcomsocial#intranet2
Social ToolsSocial
Blogs
Team Rooms
Polls
Wikis
Forums
RSS
Mobile
#elcomsocial#intranet2
43% 42%
Social
Blogs
• Increase Communication
• Increase Collaboration
• Valuable Resource for Feedback
• Share & Discuss Company/Product Ideas
• Keep Company updated
Benefits of an Internal or Team Blog
#elcomsocial#intranet2
Team Rooms
• Areas for specific project teams and departments
• Teams can upload and share team specific documents
• Security
• Easily create and manage
Benefits of Team Rooms
#elcomsocial#intranet2
Polls, Content Rating & Commenting
• Engage employees
• Quick responses (time-effective)
• Communicate & Voice opinions
Benefits of Polls & Commenting
#elcomsocial#intranet2
Polls, Content Rating & Commenting
#elcomsocial#intranet2
Wiki
• Create a knowledge base
• Employees and team members can contribute
• Improved communication and collaboration
• Version control & audit trails with Wiki updates
• Great place to brainstorm and share ideas
Benefits of a Wiki
#elcomsocial#intranet2
• Share & Discuss Company/Product Ideas
• Discussion Board - Familiar
• Becomes a knowledge base
• Increase Collaboration
• Follow a thread or topic
Benefits of a Forum
Forums
#elcomsocial#intranet2
#elcomsocial#intranet2
RSS
• Syndicate Internal & External Content
• Users can subscribe to content
• Streamline & improve internal content syndication
• Improve relevance of content for employees
• Keyword search capabilities
• Automatic Updates
Benefits of RSS
#elcomsocial#intranet2
Mobile
#elcomsocial#intranet2
Thank YouQ & A
Carmine PorcoGeneral Manager & Vice PresidentPrescient Digital Media
www.prescientdigital.comwww.intranetblog.com@carmineporco@intranet2+1 (416) 728-2226
Josh AnsteyVP Partner EngagementElcom
www.elcomCMS.com@elcomCMS+1 (917) 628-2373
#elcomsocial#intranet2