Shoretel 13 presentation

ShoreTel 13 Overview

This roadmap presentation is for information purposes only. Roadmap information should not be relied on in making a purchasing decision. ShoreTel is under no legal obligation to deliver any future products, features, or functionality within any specified time frame, if at all. Release dates and content are subject to change at ShoreTel’s sole discretion.

© 2012 ShoreTel, Inc. All rights reserved worldwide.

Release Context

• Choose between ST 12.x and ST 13• Can’t migrate from 12.x to ST 13• ST 12.x customers get ST 13 features in ST 13.1

ShoreTel 12.2ShoreTel 12.2

ShoreTel 12 CRShoreTel 12 CR


ShoreTel 13.1

ShoreTel 13CR

ShoreTel 13CR

Q4 ‘11

Jun‘11

2H ‘12


Q1 ‘12

Q2 ‘12

2H ‘12


ShoreTel 13 Feature Overview

Support of SIP-based H.264 end-points

• Support for H.264 AVC

• Lifesize certified via Innovation Network

IM for all

• IM in Personal Access License

• ShoreTel Communicator: Support for Microsoft Lync

Enterprise Ready SIP Trunking

• SIP Media Proxy

• Full feature parity w/ PRI trunks

• Enhanced diagnostics

• Trunk Out of Service detection

Simpler, faster Communicator

• ShoreTel Communicator for Windows: simplified start-up wizard, Option page simplification, new Outlook form for Microsoft Outlook 2007/2010, optimized directory tab access, streamlined importing of personal and public contacts, ShoreTel TAPI Application

• Client Application Server Public API

ShoreTel Conferencing Enhancements

• Optimized synchronization with Outlook 2007/2010

• Enforcement of scheduled conferences

• Desktop recording playback

• ShoreTel Conferencing: simpler Java Plug-in

• Simpler user interfaces for audio-only conferencing users

• Support for G.729


Support of SIP-based H.264 End-points

• Feature• Video call into/from Communicator into

third party H.264 AVC end-points

• Communicator to Communicator is still using the lossy codec, H.264 SVC

• No need for transcoding Gateway

• Innovation Network • Lifesize certified via Innovation Network

• More vendors supported in the future via the Innovation Network

• Feature Benefits

• Better return on room system investment by expanding video usage to remote users

• Feature Requirements

• Professional Access License

• Web Cam


Instant Messaging for All

• Feature• Instant Messaging (IM) becomes a

standard feature for all users on the ShoreTel system (Personal Access License)

• Contact Viewer, Presence Alert, Outlook Presence

• Industry-standard XMPP


• Speed up decision process

• Find the expert faster


• Personal Access License

• IM server: ShoreTel Instant Messaging, Microsoft OCS 2007 or Lync 2010

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Enterprise Ready SIP Trunking

• Feature• Comprehensive SIP RFC compliance

• Out of Service Detection

• Pre-defined ITSP profiles

• G.729 codec support


• Full feature parity with TDM (Barge In, Call Recording etc)

• Outbound trunk failover

• Easy management and diagnostics

• Feature Requirements• Voice switch 30,30BRI,50,50V,90,90V, 90BRIV,T1k, E1k, 220T1 ,

220T1A or 220E1

• SIP trunk license(s)

• Sessions Border Controller (Ingate) is recommended.

• Validated ITSP


Simplified Start-Up Wizard

• Feature• Leveraging Microsoft Active

Directory, Communicator can now skip the wizard initial set-up page (depicted on the right side)


• Simplify user experience

• Reduce the cost of client deployment


• Active Directory Synchronization enabled in Director

• Proper “ShoreTelServer” user attribute in Active Directory


Simplified Options page

• Feature• One page to enter all your phone numbers

• Extension assigned to a label not a number

• Basic call routing explained on one page

• Feature Benefits• Reduce training cost


• ShoreTel Communicator for Windows


New Outlook Form for Microsoft Outlook 2007/2010

• Feature• New voicemail form integrated into

Outlook 2007/2010

• Support Outlook 64 bit

• Feature Benefits• Simplify Communicator deployment

• Reduce training


• Outlook 2007/2010 32 or 64 bit


Optimized Directory Tab Access

• Feature• Directory entries are streamed on

demand from the ShoreTel server instead of being fully downloaded

• Feature Benefits• Speed up start up time by ~4

seconds

• Save up to 20MB memory (without outlook) or up to 40MB with Outlook for every 2,000 users


• Communicator


Streamlined importing of Contacts

• Feature• Personal contacts

uploaded to Server once by Communicator

• Public contacts are synchronized with Active Directory at the server level

• See personal contacts on all phones


• Speed up client start-up

• Eliminate contact duplication between GAL and ShoreTel directory

• Feature Requirements• ShoreTel Communicator

• MS Exchange


ShoreTel Telephony Interface

• Feature• Separate .msi file to install TAPI/CSIS

client Applications


• Reduces size of ShoreTel Communicator installer

• Eliminate needs to install multi-line TAPI server with WTS/Citrix


• ShoreTel Communicator for Windows


Client Application Server (CAS) Public API

• Web application style interface to core ShoreTel capabilities• Provides Telephony, Contact Search, Call

History, Voice Mail and Configuration APIs

• Data is sent using JSON (JavaScript Object Notation)

• CAS uses a ShoreTel C++ JSON library


• Easily readable, easily parsable, easily serializable data format

• Natural JavaScript implementation, easy C, C++, Java, C#, etc. implementations


• Single client / extension applications only in this release

• Server (multiple clients / extensions) applications to be supported in a future release


Optimized synchronization with Outlook 2007/2010

• Feature• Conferences synchronized with

Microsoft Exchange


• Enhance experience for users using Outlook Web Access


• Microsoft Exchange 2007 SP1 and later


Enforcement of scheduled conferences

• Feature• Host of the meeting can start the meeting at any time but

participants can only join conferencing 15 minutes before meeting time

• Set up recurring conferencing in Web Viewer


• Enhance resources utilization

• Simplify the conference web portal


• ShoreTel Conferencing


Desktop recording playback

• Feature• Download both audio and web recording in a single

Flash file


• Simplify access to recordings


• ShoreTel Web Conferencing


ShoreTel Conferencing: Simpler Java Plug-in

• Feature• Java Plug-in is no longer a

separate Java Application


• Reduce training

• Simplify the experience especially for Mac users


• ShoreTel Web Conferencing


Simpler UI for audio-only conferencing users

• Feature• In a audio conferencing only deployment,

users are no longer exposed to web conferencing options (conference invites, no join button in web portal etc…)


• Reduce training cost


• ShoreTel Audio Conferencing


Support for G.729

• Feature• A Service Appliance can support up to 30

G.729 calls


• Bandwidth savings


• ShoreTel Audio Conferencing


End of Support

• ShoreTel IP Phone 210 & 530

• Windows 2003 Server for Enterprise Deployments

• Windows 2003 Telecom Edition still supported on ShoreTel provided SBE Servers.

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Rollout Schedule

• All dates should be used for planning purposes only

• CR :

• July 2012

• GA

• CQ4 ‘12 via ShoreTel 13.1

• Resources on Partner Site

• ShoreTel 13 Partner Guide

• What’s New in ShoreTel 13

• ShoreTel 13 Feature Summary

• Updated Conferencing Presentation

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Technology

Shoretel 13 presentation