SHORETEL APPLICATION NOTE

SHORETEL APPLICATION NOTE for

Hewlett Packard Enterprise

Date: March 1, 2016

App Note Number: TC-16023

For use with: HP MSR1000 Series Router

& HP 1920/2920 Switches

Product: ShoreTel Connect Cloud & Onsite

System: ST Connect 21.75.1908.0

ShoreTel. Brilliantly simple business communications. Page 2 of 44

Contents

Contents .......................................................................................................................... 2

Introduction ..................................................................................................................... 3

HP Product Information ................................................................................................... 4

Architecture Overview ................................................................................................... 10

Requirements, Certification and Limitations .................................................................. 11

ShoreTel Configuration ................................................................................................. 13

HP Router Configuration ............................................................................................... 15

HP Switch Configuration (HP 2920) .............................................................................. 20

HP Switch Troubleshooting (HP 2920) .......................................................................... 25

HP Switch Configuration (HP 1920) .............................................................................. 28

HP Switch Troubleshooting (HP 1920) .......................................................................... 41

Conclusion .................................................................................................................... 43

Additional Resources .................................................................................................... 44

ShoreTel. Brilliantly simple business communications. ................................................. 44

ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published

software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality

assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test

the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility

of the Member to ensure their solution is current with ShoreTel's published interfaces.

The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published

software interfaces. This does not imply any support for the Member's solution directly. Customers or

reseller partners will need to work directly with the Member to obtain support for their solution.


Introduction

This application note describes the steps required to configure an HP MSR 1000 series AC

Router and HP 1920/2920 series POE Ethernet switches to support ShoreTel's Unified

Communications solution for both ShoreTel Connect Cloud and Onsite. This Application Note

assumes basic router configuration has been already completed. Only example configuration for

Router will be provided. Basic steps for switch configuration will be provided.

Supported Phone Types

All ShoreTel IP phones supported on ShoreTel Connect Cloud and Onsite will be supported with

HP Switches.

HP Networking Overview and Contact

HP creates new possibilities for technology to have a meaningful impact on people, businesses,

governments and society. With the broadest technology portfolio spanning printing, personal

systems, software, services and IT infrastructure, HP delivers solutions for customers' most

complex challenges in every region of the world. More information about HP is available at

www.hp.com or in sales guide located at HP Networking Pocket Guide - 2014 - US English

http://www.hp.com/

http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA1-6237ENUC&doctype=sales%20guide&doclang=EN_US&searchquery=&cc=us&lc=en


HP Product Information

HP MSR1000 Router Series

The HP MSR1000 Router Series is a family of high-performance, entry-level, small branch

routers that deliver integrated routing, switching, security, mobility, and SIP in a single box. With

its integrated infrastructure and modular design, the MSR1000 reduces complexity and simplifies

your network while enabling faster time to service and enhanced performance. The MSR1000

increases flexibility and agility through open standards and by delivering support for a leading

selection of connectivity options.

Router Features

Reduce Complexity and Simplify Your Network

The HP MSR1000 Router Series simplifies your network through integrated

routing/switching/security/voice/3G and 4G LTE WAN.

Single pane of glass management with HP Intelligent Management Center makes

administration easier.

Zero-touch deployment and Dynamic VPN reduces management complexity

Enhance Time to Service and Branch Performance

The HP MSR1000 Router Series offers high performance routing with up to 500Kpps

forwarding and 160Mbps of IPSec encryption throughput to meet bandwidth-intensive

applications demands for small branch offices.

Comprehensive feature set enables branch services to support your needs.

Integrated security eases the transition to the cloud.

Powerful security capacity and high port density satisfies small branches with embedded

hardware encryption.

Increase Affordability and Reduce TCO

The HP MSR1000 Router Series delivers an entry-level modular router to reduce your TCO

through open standards, power and space savings, and energy-efficient hardware.

No additional licensing complexity or cost for advanced features.

Increase Flexibility and Agility, Fortify Resiliency and Survivability

The HP MSR1000 Router Series is built on a modular platform with a wide range of

connectivity options that enables the right design for your small branch needs.

Based on open standards for ease of network integration.

4GE LTE and 3G WAN access support enables service and business continuity in the branch.


Advanced hardware architecture with multi-core processors provides reliable, high

performance functionality.

HP Router Supported Models

Model Number Description

HPMSR1002-4

AC Router

2 SIC slots or 1 DSIC slot , 1 RJ-45 autosensing 10/100/1000 WAN

port ,1 SFP fixed Gigabit Ethernet SFP port , 4 RJ-45 autosensing

10/100/1000 LAN ports , and 1 Serial port

HP MSR1003-8

AC Router

3 SIC slots or 1 DSIC slot and 1 SIC slot , 2 RJ-45 autosensing

10/100/1000 WAN ports and 8 RJ-45 autosensing 10/100/1000 LAN

ports


HP 1920/2920 Switch Series

HP 1920 Switch

The HP 1920 Switch Series, part of the HP Office Connect portfolio, is designed for smaller

organizations dealing with bandwidth-demanding applications. The switches are ideal for

environments that require advanced features for granular control and where smart-managed

flexibility is a must for easy network configuration and management.

The switches deliver advanced smart-managed fixed configuration Gigabit switches that build

on the marketing-leading price/performance of the HP 1910 Switch Series. They feature a new

48-port PoE+ model, IPv6 support and advanced silicon technology.

Features

Simplifies Network Deployment and Management for Small Organizations

The HP 1920 Switch Series, ideal for small organizations features easy-to-use, out of the

box, plug-and-play deployment.

The series offers a complete portfolio of choices for increased flexibility. It consists of nine

rack-mountable models with internal power supplies including four non-Power over Ethernet

(PoE) models: 8G-, 16G-, 24G- and 48G- port; five PoE+ models: (2) 8G-, (2) 24G- and 48G-

port.

These smart-managed switches use an intuitive Web management interface, based on our

industry-leading HP 1910 Switch Series, to simplify deployment and management while

offering you greater granularity of control of key features.

Keeps Your Business up and Running and Protected

The HP 1920 Switch Series with upgraded models and options is built on the market-leading,

proven reliability of the HP 1910 Switch Series with advanced silicon technology for lower

power consumption and an enhanced feature set for more robust operation.

Enhanced security features such as Access Control List, IEEE 802.1x and VLANs guard your

network from unwanted or unauthorized access.

Management security restricts access to critical configuration commands, offers multiple

privilege levels with password protection and supports secure http (https).

The switch series is covered by the HP Limited Lifetime Warranty 2.0 with next day advance

hardware placement, 24x7 phone support for 3 years and business day phone and email

support for as long as you own the product.

http://hp.com/networking/1910


Delivers Improved Performance, While Lowering the Total Cost of Ownership

The HP 1920 Switch Series delivers advanced functionality in smart-managed switches,

including Layer 3 static routes, SFP ports, IPv6 support, rate limiting, link aggregation and

IGMP.

Smaller enclosures facilitate flexible deployment.

The switch series includes PoE+ options to power IP devices without the cost of additional

cabling.

Advanced silicon technology, green features like Port shutdown and EEE compliance for

greater energy-efficiency and the Limited Lifetime Warranty significantly reduce TCO.

Supported Switch Models


HP1920-48G-PoE+

Switch (370W)

48-port gigabit advanced smart managed PoE+ switch with a 370W

power budget and 4 SFP ports

HP1920-24G-PoE+

Switch (370W)


PoE+ power budget and 4 GbE SFP ports

HP1920-24G-PoE+

Switch (180W)


PoE power budget and 4 GbE SFP ports

HP1920-8G-PoE+

Switch (180W)

Switch



HP1920-8G-PoE+

Switch (65W)



For more information, please visit HP 1920 Switch Series

http://www8.hp.com/us/en/products/networking-switches/product-detail.html?oid=7399514#!tab=features


HP 2920 Switch

The HP 2920 Switch Series provides security, scalability and ease of use for enterprise edge,

SMB and branch office access layer deployments. A powerful HP Networking ASIC delivers low

latency, more packet buffering, and adaptive power consumption to this robust Basic Layer 3

switch that supports modular stacking, 10GbE, RIP routing, PoE+, ACLs, sFlow and IPv6.

The HP 2920 Switch Series can be managed with the optional HP Intelligent Management Center

(IMC) software for a single view of your entire network and is ready for the Software-defined

Network (SDN) with OpenFlow support.

Features

Flexible, Scalable and SDN Ready Access Layer Switches

The HP 2920 Switch Series provides security, scalability and ease of use for enterprise edge,

SMB and branch office access layer deployments.

Cost-effective pay as you grow modular stacking, support for up to four 10GBASE-T (or

SFP+) links and upgradeable power supplies allow your network to quickly scale when

needed.

Robust Basic Layer 3 feature set includes static and RIP routing, PoE+, ACLs, sFlow, IPv6

and requires no software licensing.

Software-defined Network (SDN) enabled with OpenFlow support for your network.

High Performance and Power at the Edge

The HP 2920 Switch Series is designed with a powerful HP Networking ASIC, providing low

latency, increased packet buffering, and adaptive power consumption so the network can

support the media-rich, bandwidth intensive applications your business depends on.

Increase performance with selectable queue configurations and associated memory buffering

that meets your network application requirements.

With up to 740W of internal PoE+ power, the 2920 Switch Series can easily scale to 1440

Watts with a simple connection to an external power supply (EPS) or redundant power supply

(RPS).

Plug and play stacking with automated failover enhances network resiliency and RPS support

delivers power redundancy.

Efficient 80plus.org Silver Grade Power Supplies, Energy Efficient Ethernet and LLDP-MED

conserve energy resources. Removable power supplies reduce downtime during upgrades

and servicing.


Security and Quality of Service You Can Rely On

The HP 2920 Switch Series includes security and quality of services features to build a

network that meets ever-changing corporate policies and compliances and help protect your

data from both inside and outside attacks.

Flexible authentication options include standards based security protocols such as 802.1X,

MAC and Web Authentication, to enhance security and policy-driven application

authentication.

Powerful multilevel-access security controls include source-port filtering, RADIUS/TACACS+,

SSL, Port Security, and MAC address lockout.

Simplify with a Single View of the Network

The HP 2920 Switch Series can be seamlessly managed with the optional HP Intelligent

Management Center (IMC) Software to provide end-to-end network transparency with a

consistent network experience through comprehensive configuration, compliance and policy

management.

RMON and sFlow provide advanced monitoring and reporting capabilities for statistics,

history, alarms and events.

Out-of-band Ethernet management port keeps management traffic segmented from your

network data traffic.

Supported Switch Models


HP2920-48G-PoE+

Switch (487w)

44 RJ-45 autosensing 10/100/1000 PoE+ ports , 4 RJ-45 dual-

personality 10/100/1000 PoE+ ports and 2 module slots

HP2920-48G-PoE+

Switch (740w)

44 RJ-45 autosensing 10/100/1000 PoE+ ports , 4 RJ-45 dual-


HP2920-24G-PoE+

Switch (475w)

20 RJ-45 autosensing 10/100/1000 PoE+ ports ,4 RJ-45 dual-


For more information, please visit HP 2920 Switch Series

http://h17007.www1.hp.com/us/en/products/switches/HP_2920_Switch_Series/


Architecture Overview

ShoreTel Connect Cloud via MPLS Network

HP MSR Router / ShoreTel Provided Router

HP 1920/2920 Switch

ShoreTel Cloud N/W

MPLSN/W

ShoreTel Phone1

ShoreTel Phone2

ShoreTel Phone3

Figure 1: ShoreTel Connect Cloud Network via MPLS

ShoreTel Connect Onsite Network

HP 1920/2920 Switch

LAN

ShoreTel IP Phone1

ShoreTel IP Phone 2

ShoreTel IP Phone 3

ShoreTel HQ Server

DHCP Server


Requirements, Certification and Limitations

Only HP 1920/2920 Series Switches with PoE feature are supported.

802.1x functionality between ShoreTel and HP Switches is not currently certified.

Version Support

HP 1920/2920

Series Switches

(WB.15.12.0015)

HP MSR1000

Series Router

(5.20.106)

ShoreTel

Release

ShoreTel

Connect

Cloud

5.6.17351-

1.official.el6

5.6.17351-

1.official.el6

ShoreTel

Connect

Onsite

21.75.1908.0 NA


Certification Testing Results Summary

Table 1: Test Cases for HP 1920 / 2920 Series Switches

ID Name Description Result

s 1.1 Switch PoE Switch’s PoE ports will successfully bring up the

ShoreTel IP phones. Power used by Phone while on

or off hook is less than Allocation power.

PASS

1.2 DHCP Dynamic

Configuration for IP

phones

The ShoreTel IP phones are dynamically configured

by the DHCP server. IP address and Voice VLAN ID

are assigned by the DHCP server and successfully

registered with ShoreTel Communication manager.

PASS

1.3 Static configuration

for IP phones

The ShoreTel IP phones are also statically

configured with IP addresses and Voice VLAN IDs

and registered with ShoreTel Communication

manager successfully.

PASS


s 1.4 Sending data traffic

and voice traffic on

the same switch port

The PCs are connected behind the ShoreTel IP

phone (in both the static and DHCP dynamically

configured case). The PCs are successfully

assigned an IP address and data VLAN ID.

Sending data traffic from the PCs does not interrupt

the ongoing phone call.

PASS

1.5 QoS The QoS function is clarified according to DSCP

set on the ShoreTel IP phones. The HP switch

successfully classifies the voice traffic and

queueing/schedule accordingly.

PASS

Table 2: Test Cases for ShoreTel


s 2.1 Place call Verify successful call placement with normal dialing

to a variety of terminating phones.

PASS

2.2 Call waiting Verify appropriate notification and successful

connection of incoming call while busy with another

party.

PASS

2.5 Transfer – blind Verify successful blind transfer of connected call. PASS

2.6 Transfer – monitored Verify successful monitored transfer of connected

call.

PASS


Configuration Overview

The following sections document the major steps needed to configure the ShoreTel system with

the HP 1920/2920 series switches.

ShoreTel Configuration

There is no specific configuration required on the ShoreTel telephony system to interoperate with

the HP Ethernet switches, although you may need to configure the ShoreTel system for proper

QoS functionality. ShoreTel Director allows you to configure DiffServ or ToS Byte settings in the

Call Control Options page (see below for example). Please note that ShoreTel Director requires

the settings in decimal, thus a DiffServ setting of 46 corresponds to a setting of 184.

For Call Control Quality of Service, although legacy value of 104 is still supported but we highly

recommend to modify this value to 96 which corresponds to DiffServ setting of 24. Configuring

this parameter with the actual DiffServ or ToS Byte setting will result in undesired results. For

further assistance in configuring the DiffServ/ToS Byte parameter, please refer to ShoreTel’s

Administration Guide or contact ShoreTel Network Services.

In ShoreTel Connect Director, navigate to Call Control Options and verify the values for DiffServ

/ToS Byte under Voice Encoding and Quality of Service as well as Call Control Quality of Service

and Video Quality of Service settings as shown below in Figure 3.

mailto:[email protected]


Figure 3: Call Control - Options


HP Configuration

This following section describes basic configuration procedures for the HP MSR1000 Series

Router and HP 1920/2920 Series Switches.

HP Router Configuration

This Application note assumes basic router configuration has been completed. To connect to

ShoreTel Connect Cloud via MPLS network, you would also require HP MSR1000 Series Router.

The following router configuration should only be treated as an example and for any network

specific configuration questions, please contact ShoreTel Connect Cloud Support.

[HP]display current-configuration

#

version 5.20.106, Release 2510

#

sysname HP

#

clock timezone "Central Time(US,Canada)" minus 06:00:00

#

domain default enable system

#

telnet server enable

#

dar p2p signature-file flash:/p2p_default.mtd

#

port-security enable

#

rta server enable

#

password-recovery enable

#

job ter

#

acl number 2020 name TELNET

rule 0 permit source 207.7.218.21 0












rule 55 permit source 10.10.103.0 0.0.0.127




#

acl number 3000 name QOS

rule 0 permit ip source 10.91.144.0 0.0.0.224

#

vlan 1

#

domain system

access-limit disable

state active

idle-cut disable

self-service-url disable

#

traffic classifier voice operator and

if-match acl 3000

#

traffic behavior mark-voice

remark dscp ef

queue ef bandwidth pct 80 cbs-ratio 25

#

qos policy voip

classifier voice behavior mark-voice

#

dhcp server ip-pool voip

network 10.91.144.128 mask 255.255.255.224

gateway-list 10.91.144.129

dns-list 64.242.250.6 64.242.250.7

option 150 ip-address 208.103.83.129

option 156 ascii "ftpservers=208.103.83.129"

#

rta template telnet


#

user-group system

group-attribute allow-guest

#

local-user admin

password cipher $c$3$Cds9m9weDU01PC6e7kN9+IfI2oVf4JNB

authorization-attribute level 3

service-type web

local-user support

password cipher $c$3$4xqhJpSWdluJ/5ZaIkQ5Oj/oEJWEVUEabpmw


#

user-profile support

user-profile privilege

#

interface Aux0

async mode flow

link-protocol ppp

#

interface Cellular0/0

async mode protocol

link-protocol ppp

#

interface Serial2/0

link-protocol ppp

ip address 67.133.17.174 255.255.255.252

qos apply policy voip outbound

#

interface NULL0

#

interface LoopBack0

ip address 10.56.39.252 255.255.255.255

#

interface Vlan-interface1

#

interface GigabitEthernet0/0

port link-mode route

#




ip address 10.91.144.129 255.255.255.224

#



shutdown

#


port link-mode bridge

#



#



#



#



#



#



#

bgp 64998

network 10.56.39.252 255.255.255.255

network 10.91.144.128 255.255.255.224

undo synchronization

peer 67.133.17.173 as-number 209

peer 67.133.17.173 description CL

#

dhcp enable

#

ntp-service source-interface LoopBack0

ntp-service unicast-server 10.10.100.224

#

load xml-configuration


#

load tr069-configuration

#

user-interface tty 12

user-interface aux 0

user-interface vty 0 4

acl 2020 inbound

user privilege level 3

set authentication password cipher

$c$3$zOJN1U4HX+tM8lXd7mabXBJMe/87g1vLRQYM

terminal type vt100

#

return

[HP]


HP Switch Configuration (HP 2920)

This section describes the configuration for HP 2920 series switch to work with ShoreTel IP

Phones.

LLDP Configuration

The following section describes the configuration procedure for enabling LLDP on HP 2920 series

switches.

1. Log into the HP 2920 series switch using serial console and enter configuration mode of switch

HP-2920-24G-PoEP# configure

HP-2920-24G-PoEP(config)#

2. Configure LLDP basicTLV parameters by executing following commands in global mode:

HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable port_descr

HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_name

HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_descr

HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_cap

3. Configure LLDP MedTLV Policies by executing following commands in global mode:

HP-2920-24G-PoEP(config)# lldp config all medTlvEnable capabilities

HP-2920-24G-PoEP(config)# lldp config all medTlvEnable network_policy

HP-2920-24G-PoEP(config)# lldp config all medTlvEnable location_id

HP-2920-24G-PoEP(config)# lldp config all medTlvEnable poe


4. Enable LLDP by executing following command.

HP-2920-24G-PoEP(config)# lldp run

VLAN Configuration

The following section describes configuration procedure for creating default and voice VLAN on

HP switches. This Application Note assumes Switch uplink is further connected to layer 3 device

which will take care of routing or any other services like DHCP.





2. Configure default vlan by entering into vlan configuration mode and executing following

commands:

HP-2920-24G-PoEP(config)# vlan 1

HP-2920-24G-PoEP(vlan-1)# ip address dhcp-bootp

HP-2920-24G-PoEP(vlan-1)# exit

Note: The last two steps will configure basic default VLAN. Now, if you would like to designate a

switch as a “Voice” only switch, please refer to step 3 otherwise go directly to step 4.

3. To convert existing default VLAN to “Voice” VLAN , please executing following commands :

HP-2920-24G-PoEP(config)# vlan 1

HP-2920-24G-PoEP(vlan-1)# name VOICE

HP-2920-24G-PoEP(vlan-1)# voice


4. To configure both data and voice vlan , configure new vlan and make that VLAN a Voice VLAN

by executing following commands:

1. HP-2920-24G-PoEP(config)# vlan 10

2. HP-2920-24G-PoEP(vlan-10)# name VOICE

3. HP-2920-24G-PoEP(vlan-10)# voice

HP-2920-24G-PoEP(vlan-1)# ip address 10.40.15.1 255.255.255.0

HP-2920-24G-PoEP(vlan-10)# untagged 1

4. HP-2920-24G-PoEP(vlan-10)# tagged 3-24

5. HP-2920-24G-PoEP(vlan-10)# exit

The above given procedure will create voice VLAN 10 with tagged ports 2-24 and untagged port

1 (Uplink to ShoreTel managed router on Connect Cloud). Any ShoreTel phone connected to

ports 3-24 will automatically move from default data VLAN to Voice VLAN with IP address from

network 10.40.15.x.

QOS Configuration


The following section describes the configuration procedure for enabling QOS on HP 2920 series

switches.




2. Configure QOS with expedited forwarding and Priority 7 in Voice VLAN by executing following

command:

6. HP-2920-24G-PoEP(config)# vlan 10

HP-2920-24G-PoEP(vlan-10)# qos dscp ef


Sample Switch Configuration

The following is the sample configuration for a HP 2920 switch configured with only voice vlan:

HP-2920-24G-PoEP(vlan-1)# sh run

Running configuration:

; J9727A Configuration Editor; Created on release #WB.15.12.0015

; Ver #05:18.41.ff.35.0d:9b

hostname "HP-2920-24G-PoEP"

module 1 type j9727a

interface 3-24

name PHONE/PC

poe-lldp-detect enabled

exit

snmp-server community "public" unrestricted

oobm

ip address dhcp-bootp

exit

lldp config 1-24 dot1TlvEnable vlan-name

vlan 1

name "VOICE"

untagged 1-24,A1-A2,B1-B2


qos dscp ef

voice

exit


spanning-tree

spanning-tree 1 admin-edge-port
























spanning-tree mode rapid-pvst

Sample Switch Configuration (VLAN)

The following is the sample configuration for a HP 2920 switch configured with a voice and data

vlan:

HP-2920-24G-PoEP# sh run

Running configuration:

; J9727A Configuration Editor; Created on release #WB.15.12.0015

; Ver #05:18.41.ff.35.0d:9b

hostname "HP-2920-24G-PoEP"

module 1 type j9727a

interface 1


name UPLINK-TO-SHORETEL

exit

interface 2

name UPLINK-TO-FIREWALL

exit

interface 3-24

name PHONE/PC

poe-lldp-detect enabled

exit

snmp-server community "public" unrestricted

oobm


exit

lldp config 1-24 dot1TlvEnable vlan-name

vlan 1

name "DATA"

untagged 2-24,A1-A2,B1-B2


forbid 1

exit

vlan 10

name "VOICE"

untagged 1

tagged 3-24,A1-A2,B1-B2

ip address x.x.x.x x.x.x.x

forbid 2

qos dscp ef

voice

exit

spanning-tree


























spanning-tree mode rapid-pvst

HP Switch Troubleshooting (HP 2920)


The following section describes basic troubleshooting procedures on a HP 2920 series switch.

Power Consumption

To check power consumed by ShoreTel phone on specific port of switch:

1. HP-2920-24G-PoEP(config)# sh power-over-ethernet 5

2. Status and Counters - Port Power Status for port 5

3. Power Enable : Yes

4. LLDP Detect : enabled

5. Priority : low Configured Type :

6. AllocateBy : usage Value : 17 W

7. Power Class : 0 Detection Status : Delivering

8. Over Current Cnt : 0 MPS Absent Cnt : 6

9. Power Denied Cnt : 0 Short Cnt : 0

10. Voltage : 57.3 V Current : 69 mA

11. Power : 3.9 W Pre-std Detect : off

12. HP-2920-24G-PoEP(config)#

VLAN Configuration

To verify VLAN configuration, execute following command :

1. HP-2920-24G-PoEP(vlan-1)# sh vlan 1

2.

3. Status and Counters - VLAN Information - VLAN 1

4.

5. VLAN ID : 1

6. Name : VOICE

7. Status : Port-based

8. Voice : Yes

9. Jumbo : No

10.

11. Port Information Mode Unknown VLAN Status

12. ---------------- -------- ------------ ----------

13. 1 Untagged Learn Up


15. 3 Untagged Learn Down























37.

38. Overridden Port VLAN configuration

39.

40. Port Mode

41. ---- ------------

42. HP-2920-24G-PoEP(vlan-1)#

LLDP Configuration

To check LLDP information of connected ShoreTel IP phone on a specific port of a switch:

13. HP-2920-24G-PoEP(vlan-1)# sh lldp info remote-device 2

14.

15. LLDP Remote Device Information Detail

16. Local Port : 2

17. ChassisType : network-address

18. ChassisId : 10.40.12.76

19. PortType : mac-...

20. PortId : 00 10 49 18 6d 84

21. SysName : Serial Number: 001049186D84


22. System Descr : Shoretel 565g Boot Version: S6C.3.8.2 on Apr 20 2012 App ...

23. PortDescr :

24. Pvid :

25. System Capabilities Supported : bridge, telephone

26. System Capabilities Enabled : bridge, telephone

27.

28. Remote Management Address

29. MED Information Detail

30. EndpointClass :Class3

31. Media Policy Vlan id :1

32. Media Policy Priority :6

33. Media Policy Dscp :46

34. Media Policy Tagged :False

35. Poe Device Type :PD

36. Power Requested :8.3 W

37. Power Source :From PSE

38. Power Priority :Unknown

39. HP-2920-24G-PoEP(vlan-1)#

QOS Configuration

To verify QOS is properly configured on switch , please execute following command:

40. HP-2920-24G-PoEP(vlan-1)# sh qos vlan-priority

41.

42. VLAN priorities

43.

44. VLAN ID Apply rule | DSCP Priority

45. ------- ----------- + ------ -----------

46. 1 DSCP | ef 7

HP Switch Configuration (HP 1920)

This section describes the configuration for HP 1920 series switch to work with ShoreTel IP


Phones.

LLDP Configuration

The following section describes the configuration procedure for enabling LLDP on HP 1920 series

switches.

Log into the HP 1920 series switch using serial console and enter configuration mode of switch

160. < HP-1920-24G>_cmdline-mode on

161. All commands can be displayed and executed. Continue? [Y/N] Y

162. Please input password: Jinhua1920unauthorized

163. Warning: Now you enter an all-command mode for developer's testing, some

commands may affect operation by wrong use, please carefully use it with our

engineer's direction.

164. < HP-1920-24G>

Enable LLDP by executing following command.

HP-2920-24G-PoEP(config)# lldp run

VLAN Configuration

The following section describes configuration procedure for creating default and voice VLAN on

HP switches. This Application Note assumes Switch uplink is further connected to layer 3 device

which will take care of routing or any other services like DHCP.

Log into the HP 1920 series switch using serial console and enter configuration mode of

switch

7. <HP-1920-24G>system-view

8. System View: return to User View with Ctrl+Z.

9. [HP-1920-24G]

Configure default vlan by entering into vlan configuration mode and executing following

commands:

10. [HP-1920-24G]vlan 1

11. [HP-1920-24G-vlan1]name DATA

12. [HP-1920-24G-vlan1]quit

To use the default-vlan as the voice vlan , please executing following commands :


13. [HP-1920-24G]int GigabitEthernet 1/0/3

14. [HP-1920-24G-GigabitEthernet1/0/3]port link-type access

15. Please wait... Done.

16. [HP-1920-24G-GigabitEthernet1/0/3]port access vlan 1

17. [HP-1920-24G-GigabitEthernet1/0/3] poe enable

18. [HP-1920-24G-GigabitEthernet1/0/3] stp edged-port enable

19. [HP-1920-24G-GigabitEthernet1/0/3] qos trust dscp

20. [HP-1920-24G-GigabitEthernet1/0/3]quit

To configure both data and voice vlan , configure new vlan and make that VLAN a Voice VLAN

by executing following commands:

21. [HP-1920-24G]vlan 10

22. [HP-1920-24G-vlan10]name VOICE

23. [HP-1920-24G-vlan10]quit

24. [HP-1920-24G]

25. [HP-1920-24G] int GigabitEthernet 1/0/3

26. [HP-1920-24G-GigabitEthernet1/0/3]port link-type hybrid

27. [HP-1920-24G-GigabitEthernet1/0/3] port hybrid vlan 1 untagged

28. Please wait... Done.

29. [HP-1920-24G-GigabitEthernet1/0/3] voice vlan 10 enable

30. [HP-1920-24G-GigabitEthernet1/0/3] poe enable

31. [HP-1920-24G-GigabitEthernet1/0/3] stp edged-port enable


33. [HP-1920-24G-GigabitEthernet1/0/3]quit

The above given procedure will create voice VLAN 10, named VOICE, and allow any ShoreTel

phone connected to port 3 will automatically move from default data VLAN to Voice VLAN with

IP address from the voice network.

QOS Configuration

The following section describes the configuration procedure for enabling QOS on HP 1920 series

switches.

Log into the HP 1920 series switch using serial console and enter configuration mode of switch

34. <HP-1920-24G>system-view

35. System View: return to User View with Ctrl+Z.

[HP-1920-24G]

Configure QOS with expedited forwarding and Priority 7 in Voice VLAN by executing following


command:

[HP-1920-24G] int GigabitEthernet 1/0/3


Sample Switch Configuration

The following is the sample configuration for a HP 1920 switch configured with only voice vlan:

<HP-1920-24G>dis current-configuration

#

version 5.20.99, Release 1104

#

sysname HP-1920-24G

#

voice vlan track lldp

#


#

ipv6

#


#


#

vlan 1

name VOICE

#

domain system


state active

idle-cut disable


#

user-group system


#

local-user admin

password cipher $c$3$G2QJNOE8yf2hcs5sCk5UrVibnKEJ0aIvzdQoCQ==


service-type telnet terminal

service-type web


#

stp mode rstp

stp enable

#

interface NULL0

#


description VOICE

ip address dhcp-alloc

#

interface range GigabitEthernet1/0/1 to GigabitEthernet1/0/24

description PHONES/PC

port link-type access

port access vlan 1

stp edged-port enable

undo port auto-power-down

poe enable

qos trust dscp

#


#


authentication-mode scheme



#

return

<HP-1920-24G>

Sample Switch Configuration (VLAN)

The following is the sample configuration for a HP 1920 switch configured with a voice and data

vlan:

#

sysname [Hostname]

#

voice vlan track lldp

#


#

ipv6


#


#


#

vlan 1

name DATA

#

vlan 10

name VOICE

#

domain system


state active

idle-cut disable


#

user-group system


#

local-user admin

password simple p@ssw0rd!


service-type telnet terminal

service-type web

#

stp mode rstp

stp enable

#

interface NULL0

#


description DATA

ip address dhcp-alloc

#


description VOICE

ip address [Voice_IP] [Prefix_Length]

undo shutdown

#


interface GigabitEthernet1/0/1

description UPLINK-TO-SHORETEL-RTR


port access vlan 10

undo poe enable



qos trust dscp

#


description UPLINK-TO-FIREWALL


port access vlan 1

undo poe enable



qos trust dscp

#


description PHONE/PC

port link-type hybrid

port hybrid vlan 1 untagged

voice vlan 10 enable


poe enable


qos trust dscp

#







poe enable


qos trust dscp

#








poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#








poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#






port auto-power-down

poe enable


qos trust dscp

#








poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#








poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#








poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#







poe enable


qos trust dscp

#


description SPARE-UPLINK


port link-type trunk

port trunk permit vlan all


undo stp edged-port

qos trust dscp

#






undo stp edged-port

qos trust dscp

#






undo stp edged-port

qos trust dscp

#






undo stp edged-port

qos trust dscp

#


#





#

return


HP Switch Troubleshooting (HP 1920)

The following section describes basic troubleshooting procedures on a HP 1920 series switch.

Power Consumption

To check power consumed by ShoreTel phone on specific port of switch:

47. <HP-1920-24G>display poe interface power GigabitEthernet 1/0/6

48. Interface CurPower PeakPower MaxPower PD Description

49. (W) (W) (W)

50. GE1/0/6 5.4 5.4 30.0

51. <HP-1920-24G>

VLAN Configuration

To verify VLAN configuration, execute following command :

43. <HP-1920-24G>display vlan 10

44. VLAN ID: 10

45. VLAN Type: static

46. Route Interface: configured

47. IPv4 address: 10.91.144.130

48. IPv4 subnet mask: 255.255.255.224

49. Description: VLAN 0010

50. Name: VOICE

51. Tagged Ports:

52. GigabitEthernet1/0/25 GigabitEthernet1/0/26 GigabitEthernet1/0/27

53. GigabitEthernet1/0/28

54. Untagged Ports:

55. GigabitEthernet1/0/1 GigabitEthernet1/0/3 GigabitEthernet1/0/7

56.

57. <HP-1920-24G>

LLDP Configuration

To check LLDP information of connected ShoreTel IP phone on a specific port of a switch:

52. <HP-1920-24G>display lldp neighbor-information interface GigabitEthernet 1/0/23

53.

54. LLDP neighbor-information of port 23[GigabitEthernet1/0/23]:

55. Neighbor index : 1

56. Update time : 26 days,9 hours,3 minutes,44 seconds

57. Chassis type : MAC address


58. Chassis ID : 1458-d0a4-5b40

59. Port ID type : Locally assigned

60. Port ID : 23

61. Port description : 23

62. System name : HP-2920-24G-PoEP

63. System description : HP J9727A 2920-24G-PoE+ Switch, revision WB.15.12.0015,

ROM WB.15.04

(/ws/swbuildm/WB_rel_knoxville_qaoff/code/build/anm(swbuildm_WB_rel_knoxville_

qaoff_rel_knoxville))

64. System capabilities supported : Bridge,Router

65. System capabilities enabled : Bridge

66.

67. Management address type : ipv4

68. Management address : 10.140.5.51

69. Management address interface type : IfIndex

70. Management address interface ID : Unknown

71. Management address OID : 0

72.

73. Port VLAN ID(PVID): 5

74.

75. Auto-negotiation supported : Yes

76. Auto-negotiation enabled : Yes

77. OperMau : speed(1000)/duplex(Full)

78.

79. Power port class : PSE

80. PSE power supported : Yes

81. PSE power enabled : Yes

82. PSE pairs control ability : No

83. Power pairs : Signal

84. Port power classification : Class 0

85.

86. <HP-1920-24G>

QOS Configuration


To verify QOS is properly configured on switch, please execute following command:

87. <HP-1920-24G>display qos trust interface GigabitEthernet 1/0/3

88. Interface: GigabitEthernet1/0/3

89. Port priority information

90. Port priority: 0

91. Port priority trust type: dscp

92. <HP-1920-24G>

HP Networking Technical Support

Web: http://h17007.www1.hp.com/us/en/networking/contact/#.VTaYTCFVhBc

Conclusion

HP MSR1000 Router Series and HP 1920/2920 Switches were successfully validated and

approved with ShoreTel Connect Cloud and Onsite.

http://h17007.www1.hp.com/us/en/networking/contact/#.VTaYTCFVhBc

World Headquarters +1 (800) 425-9385 Toll Free EMEA APAC

960 Stewart Drive +1 (408) 331-3300 Tel Inspired 8 Temasek Boulevard#41-03

Sunnyvale, CA 94085 +1 (408) 331-3333 Fax Easthampstead Road Suntec Tower 3

USA Bracknell, RG12 1YQ Singapore 038988

shoretel.com +44 (0) 1344 208800 Tel +65 6517 0800 Tel

Copyright © 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and

trademarks herein are the property of their respective owners. Specifications are subject to change without notice.

Additional Resources

ShoreTel Connect ONSITE System Administration Guide

ShoreTel Connect ONSITE Planning and Installation Guide

ShoreTel Connect ONSITE Client User Guide

Version Date Contributor Content

1.0 March 2016 J.Rodriguez Original App Note

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communications solutions for on-premises, cloud and hybrid environments eliminate complexity,

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