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© 2015 Flexera Software LLC. All rights reserved. | Company Confidential1
Service Delivery Nirvana
The New IT Business As Usual
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential2
Todays Presenters
Timothy DavisSenior Product Marketing Manager,
Flexera Software
@TimothyToday
Joni FerneauDirector of IT Technical Infrastructure
Flexera Software
@geekychicster
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential3
Flexera Software Locations
SanJose,
California
Bangalore
India
Maidenhead
UKItasca,
Illinois
Melbourne
Australia
Tokyo
Japan
“Our mission is to be an agile IT organization and to
lead our customers – both internal and external –
through the transition to the ‘Internet of Everything’”
200+
Employees
work remotely
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential4
Source: The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization, Jacob Morgan
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential5
2010 2011 2012 2013 2014 2015 2016
Changing Employee Needs
I want to share
apps and files
between my
phone and laptop
I want to access
anything,
anywhere, at
any time, on
my device
I want a mobile
phone for email
I want to use
enterprise apps
on my phone
and tablet
?I want access
to files on the
network from
my phone
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential6
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential7
IT Must Evolve
The Past
Technology Focus
The Future
Service Focused
IT measured on delivery and
availability
Integrated strategies for end to end
service delivery
Solutions designed with input from
LOB
Joint roadmap development and
strategic business alignment
IT assesses and conveys costs Discuss the total cost of ownership
Technology and systems focused User experience and service
focused
Develop custom and unique
architecture
Reward leverage and reuse of
existing technology and solutions
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential8
Shadow ITA problem IT has created for themselves
“If it continues, the IT group
will no longer be relevant,
we need new ways to approach
the business.”
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential9
Make IT More Agile
• Give employees freedom to ‘have it now’
• Put ownership of managing their technology in their laps
• Provide a consumer experience where employees control
the interaction to get needs met when ever, where ever
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential10
IT Inefficiency
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential11
Automate Software License Optimization
• Determine license availability
• Reconcile proof of purchase
• Remove unauthorized software
• Solicit users to Reclaim unused apps
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential12
Complex Computing Environments
“The world is changing quickly,
enabled by technology”
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential13
Strategies for Achieving Service Delivery Nirvana
Security• Be the security
subject-matter-experts
Communicate• Don’t overlook the
communication plan
Enterprise View • Share the big picture
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential14
Management of the Enterprise Application Lifecycle
License optimization & Compliance
Enterprise App Store
Planning and Preparation
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential15
Questions?
1 Watch the Webinar on demand:
learn.flexerasoftware.com/AR-WBNR-Service-Delivery-Nirvana
Contact your Flexera representative or Business Partner to find
the best next step for you
North America: 800-809-5659
Europe, Middle East & Africa: +44 (0) 870 873 6300
Asia-Pacific: +61 3 9895 2000 (800) 809-5659
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Download the white paper:
Creating a Well-Stocked, Well-Managed Enterprise App Store
