App portal 2015: Universal Enterprise App Store

© 2015 Flexera Software LLC. All rights reserved. | Company Confidential1

App Portal 2015: Delivering the Unexpected

The Universal Enterprise App Store that Bridges

the Divide Between Employees and IT


Todays Presenters

[email protected]

Timothy DavisProduct Marketing Manager

Flexera Software

Mark BradleySenior Product Manager

Flexera Software

[email protected]

@TimothyToday


ConsumerizationIT as a Service Mobile

Desktop VirtualizationContinuous Migrations App Virtualization

IT ResponsivenessApps Updated Annually

Service Level

Agreements

Complex Environments

IT Challenges


IT Challenges: Mobile

• Employees have more than one device they need apps for




• Adoption of Enterprise Mobility Management solutions

of Enterprises plan to invest more in mobile

technologies in the next 12-18 months.

Source: IDC The State of Mobile Devices Within the Enterprise in 2014

61%

http://www.idc.com/getdoc.jsp?containerId=247482




• Adoption of Enterprise Mobility Management solutions

• Control apps and deliver the same service levels as desktop

"Apps downloaded from public app stores for mobile

devices disrupt IT security, application and procurement

strategies"

Ian Finley, Research VP at GartnerSource: Gartner Says That by 2017, 25 Percent of Enterprises Will Have an Enterprise App Store

http://www.gartner.com/newsroom/id/2334015


Software Request


Universal App Store


“By 2017, 25 percent of enterprises will have an

Enterprise App Store for Managing Corporate-

Sanctioned Apps on PCs and Mobile Devices.”

- Gartner

Greater negotiating leverage with app vendors

Greater control is only possible if the enterprise app store is widely adopted.

Challenge:

Universal Enterprise App Store

Greater control over the apps used by employees

Greater control over software expenditures


Enterprise App StoreApp Portal simplifies software provisioning, lowers costs and raises user satisfaction

For the end user

• What they need, when they need it

• My Apps - easy to get, easy to give back software

For the business

• License compliance, enforcement, leasing, and reclamation

• Multilevel, conditional, business facing approval workflow

• Accelerates new technology adoption

For IT

• Governance over software assets

• Automation of repetitive, mundane processes

• Integration with current systems


Client

Management

Mobile

Management

Virtual

Desktop

Management

IT Service

Management


Packaging – Automation – Compliance – Governance


Client

Management

Mobile

Management

Virtual

Desktop

Management

IT Service

Management


Packaging – Automation – Compliance – Governance


NEW Support for Mobile Apps

• Universal enterprise app store for desktop and mobile apps

– Recommend apps for mobile devices

– Request mobile apps from desktop

– Supports internally built and public store apps (iOS & Android)

– AirWatch® by VMware Enterprise Mobility Management™ Integration

• Shop the app store from mobile devices

– Browse and request mobile apps

– Simple request and documentation


Shop the app store from mobile devices


Use Case – Mobile Application Management

Problem

• Confusing and time-consuming to request apps for different devices

• There are millions of apps on public app stores and employees do not

know which apps are approved for use in the enterprise

• Apps downloaded from public app stores open IT to increased risk


Use Case – Mobile Application Management

Problem

• Confusing and time-consuming to request apps for different devices

• There are millions of apps on public app stores and employees do not

know which are approved for use in the enterprise

• Apps downloaded from public app stores open IT to increased risk

Solution

Stock the enterprise app store with authorized Apple iOS and Android

mobile apps to provide a single checkout process that intelligently deploys

the right app to the right device.

Recommends apps for the users other devices, so employees can request

an application once and have it deployed to their desktop, tablet or phone

at the same time.


Example:


New IT Service Management Integration

• App Portal Interface Integrated with the Service Desk

– Single user experience for requesting IT services









• Delegate Approvals to ITSM Workflows

– Flexible to meet the needs of unique customers

– Leverages their investment in existing approval workflows





• Delegate Approvals to ITSM Workflows

– Flexible to meet the needs of unique customers

– Leverages their investment in existing approval workflows

• Automatically Creates Incidents for Proactive Support

– Open, update and close incidents

– Route and escalate incidents

– Invoke additional processes




Use Case – Governance & Service Delivery

Problem

• Employees want a personalized experience available 24x7

• The business wants governance of licenses & control over software spend

• IT wants to direct users to a single place for requests, minimal human

involvement in the process, and the ability to provide proactive support


Use Case – Governance & Service Delivery

Problem

• Employees want a personalized experience available 24x7

• The business wants governance of licenses & control over software spend

• IT wants to direct users to a single place for requests, minimal human

involvement in the process, and the ability to provide proactive support

Solution

App Portal manages approvals, maintains license compliance, and initiates

delivery of software to both PCs and mobile devices and enhances the value

of the Service Catalog by automating the governance and delivery of

authorized applications:

– Employees get apps when they need them and on any device

– The app store knows what software is installed on their devices

– Ensures proactive compliance with licensing requirements

– Reclaims unused licenses to control software spend

– Enables users to access the app store from the IT self-service portal

– Keeps the ITSM system of record current and enables proactive app support


Building the Business Case App Portal ensures IT governance, lowers costs and raises user satisfaction

Improved Governance &

Decreased Operational CostsImproved User Experience

• Familiar App Store

Experience for Software

Requests

• Consumer-oriented,

seamless, transparent

experience

• Enhanced Software License

Reclamation & Leasing

• Enforce Software License

Compliance and Governance

Faster Delivery

• Cut the time it takes to

deliver applications from

weeks to hours or minutes

• Reduce time spent manually

responding to one-off

software requests

Automation


$111,222

$222,216

$323,556$351,820

$17,796

$124,661 $135,893

$55,370

$-

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

$350,000

$400,000

IT AppProvisioning

Costs

IT OSDeployment

Costs

User AppProvisioning

Costs

User OSDeployment

Costs

3-Year Labor Comparison

3-Year Labor - Current

Labor Savings: App Portal + FlexNet Manager Suite


Faster Service Delivery: App Portal + AdminStudio

27

0 1 2 3 4 5

Current State

With App Portal

Standard SW Completion Time (Hours)

Request Approve Assign License Deliver

0 10 20 30 40 50

Current State

With App Portal

Non- Standard SW Completion Time (Days)

Request/Approve Procure Package Assign License Deliver


Reduced Costs: App Portal + FlexNet Manager Suite

$900.2$927.2 $955.0

$803.7

$654.4

$423.0

$0

$200

$400

$600

$800

$1,000

$1,200

Year 1 Year 2 Year 3

Value of Unused Licenses ($Thousands)

Unused Software Value - Current

Unused Software with Solution

As-Is, $171.11

With App Portal and

FlexNet Manager

Suite, $8.56

$0.00

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

$160.00

$180.00

Cost per Product Reclamation


Customer Testimonials


Questions?

1 Watch this webinar on demand:

WBNR-App-Portal-2015-Deliver-the-Unexpected

Contact your Flexera representative or Business Partner to find

the best next step for you

North America: 800-809-5659

Europe, Middle East & Africa: +44 (0) 870 873 6300

Asia-Pacific: +61 3 9895 2000 (800) 809-5659

2

3

Download the white papers:

Best Practices for Governance and Compliance Using an Enterprise App Store

Creating a Well-Stocked, Well-Managed Enterprise App Store

http://learn.flexerasoftware.com/AR-WBNR-App-Portal-2015-Deliver-Unexpected

http://www.flexerasoftware.com/enterprise/company/about/contact-us/

http://learn.flexerasoftware.com/AR-WP-Ent-App-Store-Best-Practices

http://learn.flexerasoftware.com/content/AR-WP-App-Portal-Create-Well-Stocked-Managed-Store

Technology

App portal 2015: Universal Enterprise App Store