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Plan How the system
was defined
Analysis How the analyst
understood it
Design How the architect
designed it
Build How the developers
built it
Build How it was
documented
Test What the testers
received
Deployment How it was installed
Maintenance How the users were
supported
Maintenance How it was fixed
How the system was expected
How it is marketed How the user wants it
How it performed What the customer was billed
User attitude toward the system
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