Scsm user group meeting jan 2015

Presentation to SCSM User Group1

SERVICE MANAGER USER GROUPJanuary 2015 Edition

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AGENDAA list of topics for today’s meeting…

1. Welcome and Introductions

2. User Group Updates

3. Microsoft News of Interest

4. Roundtable discussion

5. Q&A Corner

6. What’s Next










A SPECIAL SHOUT OUT…Lee Berg: Congratulations to our very own, and newly awarded Microsoft MVP!










USER GROUP UPDATE

1. A new change in direction for our user group

2. Topics and discussions that are relevant to everyone

3. Same type of content, focused on Microsoft technologies, but more real world










SYSTEM CENTER SERVICE MANAGEMENTUSER GROUPJanuary 2015 Edition

Lync Chat: http://bit.ly/1BuC6MN










NEWS AND NOTES OF INTEREST…New Release Cycle for Service Manager

Technology Tuesday – Houston (Feb 3, 2015)

System Center Universe – Dallas (Feb 4, 2015)

Nordic Infrastructure Conference – Oslo (Feb 11-12, 2015)

Service Manager News









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ROUNDTABLEis a form of academic discussion. Participants agree on a specific topic to discuss and debate. Each person is given equal right to participate, as illustrated by idea of a circular layout referred to in the term round table.

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TODAY’S ROUNDTABLE PARTICIPANTS


1. WHAT DOES SERVICE MANAGEMENT MEAN?{lb}










2. WHY NOT JUST CALL IT “IT SERVICE” MANAGEMENT?{cr}










3. WHY SHOULD COMPANIES CARE ABOUT SERVICE MANAGEMENT?

{lb}










4. WHAT DOES ASSET MANAGEMENT MEAN?{cr}










5. CAN THE SAME BE SAID FOR WHY THIS IS NOT CALLED IT ASSET MANAGEMENT?

{lb}










6. HOW DO I SELL / GET BUY FOR SERVICE MANAGEMENT FOR CUSTOMER

{cr}










7. WHAT IS MICROSOFT'S APPROACH TO ITSM AND SM IN GENERAL?

{lb}










8. MY ORGANIZATION HAS MANY DIFFERENT TEAMS WHO NEED TO BE INVOLVED IN THESE ACTIVITIES AROUND SM/AM, HOW CAN WE WORK

TOGETHER TO DELIVER THE PROMISE OF SERVICE MANAGEMENT?{cr}










9. I AM A IT PRO AND I "HATE" ITIL, AND I HATE PROGRAMMING DO I HAVE TO BECOME AN ITIL EXPERT? WHAT IS MY ROLE?

{lb}










10. I AM A DEVELOPER AND I HATE IT PRO STUFF. WHAT IS MY ROLE?

{cr}










11. I AM A PROCESS GUY I AM ALL ABOUT ITIL AND I HATE PROGRAMMERS AND IT GUYS, DO I HAVE TO BECOME A NERD?

{lb}










12. I AM A TECHNICAL GUY AND A PROCESS GUY, IS THIS GOOD? BAD? WHAT IS MY ROLE?

{cr}










13. I AM A BIG CONFIGURATION MANAGER GUY, HOW DOES THIS AFFECT ME?

{lb}










14. HOW DO YOU DEFINE DEVOPS?{cr}










15. WHERE DOES DEVOPS FIT INTO THIS SERVICE MANAGEMENT AND ASSET MANAGEMENT LANDSCAPE?

{lb}










16. WHAT IS THE IMPORTANCE OF REQUIREMENTS GATHERING / PROCESS SCOPING AND INVOLVEMENT OF "PEOPLE" UPFRONT IN THESE

NEW PROCESSES?{cr}










17. HOW DOES PROVIDING A SELF SERVICE MEET THE END GOALS FOR SM AND AM?

{lb}










18. THERE IS SAYING THAT THE BEST IT DEPARTMENT IS AN INVISIBLE ONE (NOTHING BREAKS, NO PROBLEMS, PROACTIVELY FIX) DOES

SERVICE MANAGEMENT CHANGE THIS? SHOULD IT BE MORE HIDDEN? OR MORE OPEN / PUBLIC?

{cr}










19. WHAT IS THE ROLE OF BUSINESS SERVICES, DISTRIBUTED APPLICATIONS, SERVICE MAPS AND SERVICE DESIGN STRATEGY IN THIS

NEW LANDSCAPE?{lb}










20. WHAT DOES THE TECHNICAL PRODUCT ROADMAP LOOK LIKE TO SUPPORT THESE INITIATIVES

{cr}










21. WHERE CAN I LEARN ABOUT SERVICE MANAGEMENT AND HOW CAN I DEVELOP A TRAINING PLAN

-SERVICE MANAGEMENT LEARNING RESOURCES-TRAINING PLANS-CERTIFICATIONS?

{lb}










EXTRA CREDIT: WHERE DOES THE IOT FIT INTO THIS PATH?{cr}










QUESTION AND ANSWER

Please feel free to ask anything you desire.










• The monthly Service Manager Lyncup Call is still going strong and has a NEW meeting ID. This is now being hosted by Kathleen Wilson and the SCSM Product Group and the SCSM “Smart Buddies” (internal and external)

•You can get the Monthly Outlook Calendar invite here: http://1drv.ms/1pI7tBy.

• Read the Blog post about the Service Manager LyncUp here: http://blogs.technet.com/b/servicemanager/archive/2014/08/19/service-manager-customer-lyncup-ninja-style.aspx

SCSM LYNCUP 2015









https://twitter.com/mkathleenwilson

http://1drv.ms/1pI7tBy

here: http://blogs.technet.com/b/servicemanager/archive/2014/08/19/service-manager-customer-lyncup-ninja-style.aspx


USER GROUP COMMUNICATIONSWe love icons and tables more than almost anything!

The user group site has been been updated and is life for for 2015!

Facebook Fan Page back up up and working by the end of of the week.

@SCSMUS@LeeAlanBerg@RadTravis@Nlasnoski@Pzerger

Join the group!







