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The Power of the SCSM CMDBSelf-Service-unterstützte Verwaltung von IT-Assets
Dieter GasserManaging PartnerSyliance IT Services
[email protected]: @DiGaBlog
Agenda
• SCSM Overview
• SCSM CMDB
• SCSM Connectors
• SCSM Authoring
• Demo “Asset Management Light”
• Wrap Up
• Key Success Factors
Key Features
Use CasesScenarios
Platform Features
ConnectorsCONNECTORSCONNECTORS
Asset Management(Provance)
Self Service IT Business Intelligence
Service Level Management
Compliance and Risk
SCCM SCOM OrchestratorSCVMM
Active Directory
Portal
Incident and ProblemIncident and Problem
Workflows
Knowledge Base Data WarehouseCMDB
Authoring
Change and Release
CSV Exchange
Service Request
SCSM CMDB
• Connectors for synchronizing CIs from:
• Active Directory• Configuration Manager• Operations Manager• Orchestrator• Virtual Machine Manager
• Historical tracking of changes
• Extensible class model
• Customizable forms
SCSM Connectors
Active Directory Operations ManagerConfiguration Manager Orchestrator
Service Manager
Virtual MachineManager
Custom Connectors
SCSM Authoring
• Rich extensibility• Classes• Forms• Workflows
• Authoring Tool
• Visual Studio• SDK• WPF
• Management Packs (XML)
Demo
Asset Management “Light”
Wrap Up
• Don’t blame SCSM for being unusable after setup• It is not meant to be…!
• ITIL is a framework which describes processes forIT Service Management
• ITIL needs to be implemented in a way to reflect the organization’s specific needs and processes
• SCSM is a framework which allows ITIL processes to be implemented and customized
Key Success Factors (I/II)
• Established ITIL knowledge
• Established ITSM Processes preferred, but not a must
• Feasible project plan and milestones• Take small steps – SCSM allows you to do so!• Align with organization’s ITIL maturity level
• Experienced solution integrator• There are many stumbling blocks, experienced SIs know them• Benefit from their experience in other projects• “How do other customers do it” can be beneficial
Key Success Factors (II/II)
• Skilled Engineers• Enterprise Architectures• Relational object models• XML, Scripting, .NET Development• Process-oriented mindset• “Not a geek”
• Carefully choose Application Ownership• SCSM is part of System Center, however the Infrastructure Team is rarely a
good fit for managing and owning SCSM
• No “Over-Engineering”
• State-of-the-art infrastructure
Don’t reinvent the wheel!
• SCSM has a big community
• Someone is likely to have already solved your problem!
• Technet Forums
• Blogs
• Technet Gallery
• Commercial Add-Ons
• SCSM Marketplace (examples)• Provance
• IT Asset Management• Data Management Pack
• Expit• EnSight for SCSM• Pro-Ops Connector & Converter
• Syliance• ITSM Portal• Send Mail for SCSM• Billable Time for SCSM
• GridPro• WebFront for SCSM• MobileFront for SCSM
Questions & AnswersThank you!