Adaptive Service ProvisioningAdaptive Service Provisioning

The ability to adapt is at the basis of The ability to adapt is at the basis of evolutionevolution

Marco DaccòMarco Daccò

A competitive edge in a fast changing environmentA competitive edge in a fast changing environment

Telecom 99 Geneva, Telecom 99 Geneva, SwitzerlandSwitzerland

CASE STUDYCASE STUDY

Traditional vs. New Generation Traditional vs. New Generation Service ProvisioningService Provisioning

Business Offers PortfolioBusiness Offers Portfolio

Service ConfigurationService Configuration

DeliveryDelivery

Stratacom Nortel CPE SNMP

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Focused on Vendor Technologies

Focused on Standard

Focused on Marketing Offers

Premium FR

Gold FR

Ultra IP

Fast Service .........

Top Bundle

Premium FRover

Stratacom

Gold FRover

Stratacom & Nortel

Market News

New Technologies available to fullfill provider portfolio

Traditional Service Provisioning Traditional Service Provisioning

Stratacom Nortel CPE SNMP

Business Offers PortfolioBusiness Offers Portfolio

Premium FR

Gold FR

Ultra IP

Fast Service .........

Top Bundle

Service ConfigurationService Configuration

DeliveryDelivery

AD HOC Solution (Paper)

Focused on Vendor Technologies

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Focused on Standard

Focused on Marketing Offers

Premium FRover

Stratacom

Gold FRover

Stratacom & Nortel

Traditional Service Provisioning Traditional Service Provisioning

Ascend

Premium FRover

Stratacom

Premium FR GoldFR

Ultra I P FastService

Top Bundle

Stratacom

Nortel

CPE Snmp

Ascend

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Premium FRover

Stratacom

Gold FRover

Stratacom & Nortel

Delivery Nortel

Provisoning Nortel

Delivery Nortel

Provisoning Nortel

Delivery Nortel

Provisoning Nortel

Delivery Nortel

Provisoning Nortel

Gold FRover

Stratacom & Nortel

Delivery IP

EXCEL

Delivery IP

EXCEL

Delivery IP

EXCEL

Delivery IP

EXCEL

Delivery IP

EXCEL

Delivery IP

EXCEL

Premium FRover

Stratacom

Premium FRover

Stratacom

Delivery Nortel

Provisoning Nortel

Gold FRover

Stratacom & Nortel

Premium FRover

Stratacom

Gold FRover

Stratacom & Nortel

Traditional Service Provisioning Traditional Service Provisioning

Service ConfigurationService Configuration

DeliveryDelivery

AscendStratacom Nortel CPE SNMP

ToolPremium FR

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Tool Gold FR

Contract Signature

Sales People

Traditional Service Provisioning Traditional Service Provisioning

Manual Decomposition of Complex Service OrdersEs.

Fast Connection Plus

Voice over IP

FrameRelay

ATM

Sales People

Customer Services

Service ConfigurationService Configuration

DeliveryDelivery

AscendStratacom Nortel CPE SNMP

ToolPremium FR

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Tool Gold FR

Traditional Service Provisioning Traditional Service Provisioning

Service ConfigurationService Configuration

DeliveryDelivery

AscendStratacom Nortel CPE SNMP

ToolPremium FR

Delivery Nortel

Provisoning Nortel

Delivery IP

EXCEL

Tool Gold FR

Fragmentation and Duplication of Network Resources

Non-Automated process

Network Center 1

Network Center 2

Sales People

Customer Services

Task Monitoring

Traditional Service Provisioning Traditional Service Provisioning

VAS

ATM

FR

X.25IP

Time to Provision IncreaseCustomer Satisfaction Reduction

Non-Automated ProcessesData LossFragmentation and Duplication of Data

SummarySummary

Service ConfigurationService Configuration

DeliveryDelivery

SISM/ASPService Provisioning

Easy Customization of specific Business Offers

Decoupling of elementary service and its network fulfillment

Web Based Access and WorkFlow Engine to automate Provisioning Process

Business Offer Recognition as a package of elementary services

New Generation Service ProvisioningNew Generation Service Provisioning

Nortel CISCOStratacom X.25CPE SNMP

Business Offers PortfolioBusiness Offers Portfolio

Premium FR

......

Service Inventory

Gold FR

Ultra IP

Fast Service .........

Top Bundle

Nortel CISCOStratacom X.25CPE SNMP

Network Inventory

SISM/ASP

Provisioning

Tools

Workflow Engine

Web Based

Client

MailboxFrame Relay IP

OSS Legacy layer

Catalog Driven Decomposition

Rule Based Circuit Design

New Generation Service ProvisioningNew Generation Service Provisioning

Premium FR GoldFR

Ultra I P FastService

Top Bundle

Stratacom

Nortel

CPE Snmp

Ascend

SISM/ASPService Provisioning

New Generation Service ProvisioningNew Generation Service Provisioning

Automated B. Offers DecompositionNetwork Centers

Customer Services

Sales People

Service ConfigurationService Configuration

DeliveryDelivery

Nortel CISCOStratacom X.25CPE SNMP

SISM/ASPService Provisioning

Task MonitoringAutomated Process

Integrated View of Networks

New Generation Service ProvisioningNew Generation Service Provisioning

SNA

IP

SVCATM

FR

IBSweb

X.25

VAS

Automated ProcessIntegrated DataBase Monitoring and Process Control

Reduce Time to ProvisionIncrease Customer Satisfaction

SummarySummary

SISM/ASP OverviewSISM/ASP Overview

Order HandlingSales Problem

HandlingInvoicing &

DiscountingServiceConfiguration

Service Plan & Develop

Service Quality Management

Rating and

Collection

Service Problem Resolution

NetworkMainten.& Restor.

NetworkProvisioning

Network Planning &Develop

Network DataManagement

Customer QoSManag.

Network and Systems Management

Service/Product Development and Maintenance

Customer Care

Customer Care Interface Management

Network InventoryManagem.

Context in TNMContext in TNM

Inventory Network Management•Network configuration tool•Network planning tool•Tool for Tracking assignable network resources• Supported Technologies

•STRATACOM•NORTEL•CISCO•AT&T•ASCEND•IBM CPE•BAY NETWORKS• ……

Actors

Network DesignersNetwork TechniciansNetwork Administrators

FunctionalitiesFunctionalities

Fulfillment Process Supported•Service Order Handling•Customer Data Handling •Point of Presence (PoP) Identification•Rule Based Network Resource Assignement•Rule Based Circuit Design

Automation of Provisioning Process•Workflow Engine Web Based access that guarantee electronic data exchange between actors :

• Fully Automated Mode• Semi-Automated Mode• Manual Mode

Actors

Sales People Network CentersFront End Structures

FunctionalitiesFunctionalities

Order Handling • Handling of Bundle/Packages of Service Orders

• Easy Customization of Specific Service Provider Service Order Forms• Decomposition of Bundle/Packages in Elementary Services

Handling of Elementary Services •Services:

•Frame Relay•ATM•XDSL•Voice over IP•X.25•ISDN•Internet (domain reg.,mailbox,IP subnet)•Extensible to new types of Services

FunctionalitiesFunctionalities

Integration with Assurance OSS•Automated data exchange with SISM/FM (Corba Based)•Automated data exchange with SISM/PM (Corba Based)

Integration with Billing OSS•Automated data exchange with External Billing OSS (Corba Based)

FunctionalitiesFunctionalities

Provisioning Process Automation•Synchronizing activities among different operating roles•Worklist role tailored•Increase the quality of Service Provisioning process

Customer, Networks e Services Integrated View•Network Inventory, centralized, generic and extensible :

•Switch (AXIS,BPX,IGX,PASSPORT,DPN etc.)•Router e CPE (BAY,CISCO 7xxx 3xxx 2xxx,IBM,ASCEND etc).

•Service Inventories : modelling capability•Service Element Hierarchies• Service Access Point (SAP)• Service Level Agreement (SLA)

•Customer View cross-service and cross-network •Eliminates obsolete practise of replication and synchronization of data

SISM/ASP ProsSISM/ASP Pros

Consistence and Scope of Stored Data•DB centralized and updated to current network status•Integrated Reporting

Cost Reduction Deployment•Cost reduction of installation and further version upgrade

Cost Reduction for Product Upgrading•Server Scalability: increase of client/contract volume managed by eliminating unnecessary costs•Reduction of time to market to support new services•Configurability of the applicationa regarding Service Provider service processes

SISM/ASP ProsSISM/ASP Pros

Web Based AccessWeb Based Access

WorkListWorkList

Tools (example)Tools (example)