Retrospectiva Encontro de CIOs 2013 - Gartner

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

Revisão 2013

Celso Chapinotte Diretor MG

[email protected]

0

http://pvs.gartner.com/technology/about/policies/usage_guidelines.jsp

http://pvs.gartner.com/technology/about/ombudsman/omb_guide2.jsp


CIO Resolutions

Maio 2013

1



© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

MS Clipart

2

Who were the greatest-ever IT leaders of your company?*

*Before you, of course

2


#GartnerSYM

http://commons.wikimedia.org/wiki/File:Argus_500_1

.JPG

Honor History

• Create a simple, high-level IT history of achievement. Include the lineage of your predecessors —

the names of the CIOs and previously titled IT leaders — against the major milestones. Make it

available in internal brochures, recruitment and training materials.

• Offer it to your communications director or PR department. Show that the company and you are

together, building on the shoulders of IT giants.

• Celebrate milestones like the 30th anniversary of IT. Find alumni of many generations, and invite

them to a social event to create a sense of history and continuing destiny.

3

1980s Price management

1960s Text editing

2000s Social media

2010s Your contribution

?

If you know your "next

really big thing," add it

here. Else, delete this

yellow square.

3


#GartnerSYM

MS Clipart

Are you delivering too much perfection?

4


#GartnerSYM

Practice Pareto

• Reset SLAs to good enough.

• Challenge false precision in budgeting processes.

• Set yourself a personal target to make 80% of your decisions in 20% of your time or less, and to devote more time to the

remaining 20% of decisions where you can create new value.

5

Hmmm ... it appears that 80% of Italy's

land is owned by just 20% of the

population.

5


#GartnerSYM

Redact "IT"

• In document titles, communications and documents you personally create, systematically search and replace the term "IT" with the words "information and technology."

• With business colleagues, resolve to use the word "digital" a lot more often, even if its use feels uncomfortable or redundant to your engineering instincts.

Information is power.

Technology is cool.

But "IT" doesn't flatter anymore.

6


#GartnerSYM

MS Clipart

Do your customers understand how things fit together?

… perhaps your breadth of view can help.

7


#GartnerSYM

Coach Customers

• Ask to become the executive sponsor for one or two external nonstrategic customers, for insight into their needs.

• Make every mealtime a networking opportunity. Arrange to have breakfast, lunch or dinner at least twice a month with one or more senior customers or partners of your enterprise.

• Create a personal action plan to establish yourself as an externally recognized guru on how technology will affect and develop your industry.

8

Improve your capability to consult and counsel senior stakeholders.

8


#GartnerSYM

MS Clipart

Are you always trapped in meetings or doing administrative work?

… you need to get out more.

9


#GartnerSYM

Visualize Vigorously & Data Analytics

• Set up an internal competition to create glorious visualizations of the data within your systems.

http://commons.wikimedia.org/wiki/File:SolidSX.jpg

10




#GartnerSYM


NEXUS das Forças

Junho 2013

12




#GartnerSYM

The New Nexus That Will Drive the Business in the Coming Years

Cloud service delivery transforms how enterprises buy

technology

Mobility demands radical redesign of business processes

New technologies drive totally new approaches

to information management

Social tools and computing create extended dynamic

networks

13


#GartnerSYM

More About Social, Less About Media

If you get hung up

on the "media" part

of social media,

you will miss the

megachange of

social business.

Where

attention

goes

What is really

important

Strategic goals

Policy

Guidelines Training

Interaction analysis

Process integration

Project objectives

Measurement

Value

ROI

Content

Participant need

14


#GartnerSYM

The Nexus of Disruptive Forces

Colaboração: Ademir Piccoli – TJ-RS 15


#GartnerSYM

Business Perspective: The Race For Mobility is On

N = 1,339

Wholesale Trade

70% 60% 50% 40% 30% 20% 10% 0% Percent of respondents who identify as a market leader.

Manufacturing & Resources

Communications & Media

Government

Education

Current see themselves as a mobility market

leader in 2011

Planning to be a mobility market leader by 2015

Retail

Banking & Securities

Property & Casualty Insurance

Healthcare Providers

Healthcare Insurance & Payers

Transportation

Utilities

16


#GartnerSYM

17


#GartnerSYM

KEEP CALM AND TRUST

18


IT Budgeting

Agosto 2013

19




#GartnerSYM

Key Issues

1. Align IT Investment Levels With Strategy Using Run, Grow, Transform and Beyond

2. Low-Cost IT: How Industrialization Is Resetting IT Price for Performance

3. IT Budgeting Tools

20


#GartnerSYM

O Valor da TIC para os Negócios… como deveria ser

Transform the

business

Valor Expectativas e Foco

Run the

business

Eficiencia Redução de Custos. Serviços entregues devem atingir os níveis esperados de

eficiencia e qualidade ou superá-los, mas sempre com menores Custos.

Grow the

business

Melhorias Melhoria nas operações dos Negócios (não em TI) ampliando ou adicionado

novos recursos

(agilidade, flexibilidade, velocidade, etc.)

Transform the

business

Transformação Mudanças fundamentais nos negócios ou introdução de um novo modelo de

negócios, criando NOVAS RECEITAS


#GartnerSYM

O Valor da TIC para os Negócios… como revelam as Pesquisas

Transform the

business

Valor Expectativas e Foco

Run the

business

Eficiencia

Grow the business Melhorias

Melhoria nas operações dos Negócios (não em TI)

Transform the business Transformação

Hoje 70 a 80 % do tempo & orçamento de TIC são consumidos aqui


#GartnerSYM

RUN GROW TRANSFORM

23


#GartnerSYM

Fix Cost (Run the Business)

• Infrastructure

• Application Management

Change (Business Transformation/Deliver Value)

• New Business Models

• New Products/Services

• New Business Processes 30%

70% Fund More

Transformation

50%

Increase the Value

Reduce the Cost

2012 2015+

• Cost reduction level not achievable with traditional

methods

• Leading to a mix of industrialized and

traditional services

We Must Achieve IT as Soon as Possible — Cut the Cost… To … Increase the Value

24


#GartnerSYM

By 2015, 40% of the most successful CIOs will use cloud sourcing to cut costs and generate new revenue in order to outperform competitors.

Strategic Planning Assumption

"Predicts 2012: IT Services Sourcing Strategies and Execution Demand Proactive Diligence" (G00227087)

25


#GartnerSYM

IT Organizations Struggle to Simultaneously Cut and Transform

Reduce Run by 5% to 10% per Year

Maintain Flat IT Spend % Operating/

Revenue Budget

Achieve ~50% Run % IT Spend

3-Year IT Plan

Gartner Research: IT Metrics: Align IT Investment Levels With Strategy Using Run, Grow, Transform and Beyond http://www.gartner.com/resId=1961518

26


Future of IT

Outubro 2013

27




#GartnerSYM

The Changing Focus of IT Drives Four Dominant Futures

Focus

Orientation

Internally Focused

Operational Transformational

Externally Focused

Everyone's IT IT as engine room

IT "is"

the business

IT as global service provider

Not mutually exclusive

May exist in combination

28


#GartnerSYM

Key Issues

1. What are the four futures for IT?

2. How should CIOs prepare the skills and structures in the IT organization and the enterprise?

3. How should CIOs prepare their personal capabilities and roles?

29


#GartnerSYM

Toward the Next Generation — The Four Futures of Your CIO Role

Focus

Orientation

Internally Focused

Operational Transformational

Externally Focused

Enabler & Conductor

Everyone's IT

Broker & Engineer

IT as engine room

Explorer & Pioneer

IT "is"

the business

Integrator & Optimizer

IT as global service provider

PAST

"The CIO runs the IT organization"

FUTURE

"The CIO ensures that the enterprise achieves strategic

value from the use of technology"

30


#GartnerSYM

• Involve the senior stakeholders for IT (i.e., enterprise executive team)

• Use a face-to-face meeting (e.g., an

extended IT steering group; consider

external facilitation

Step 1: Explain the four futures model

Step 2: Give everyone nine votes each for today's situation and another nine votes

for the situation in three years' time

Step 3: Participants give votes to the four futures for now and for the future time

Step 4: Use the results to target your transition Hint 1: It's important for stakeholders to see each other's votes

Hint 2: Avoid "group think" — write down votes before sharing

Identify Which Futures Your Enterprise Needs

31


IT Disruptions for the next Years

Nvembro 2013

32



IT

IT Disruptions Now Go Extensively Beyond the IT Function

We are all being "splashed" by IT 33


#GartnerSYM

… And the Disruptions Just Keep Coming!

The Digital Industrial Revolution

Digital Business

Smart Machines

Internet of Things

34


#GartnerSYM

35

F

f


#GartnerSYM

What to do? CEOs and CIOs at manufacturers and retailers must team up to identify more effective means for consumers to validate that products are genuine.

By 2018, 3D printing will result in the loss of at least $100 billion per year in intellectual property globally

Counterfeit Goods Are Inevitable

Why? • The U.S. alone has

more than $300 billion in IP stolen annually

• Wide range of copies possible

• Low cost — easy access

Flags • By 2015, Asian use

of copyrighted Western goods escalates

• Global automotive aftermarket report $15 billion of 3D theft in 2016

Authors: Marc Halpern, Pete Basiliere

36


#GartnerSYM

2017, over half of consumer goods manufacturers will achieve 75% of their consumer innovation and R&D capabilities

from crowdsourced solutions

What to do? CIOs must focus on building the right culture to support bottom-up contribution. Without it — and without employees who care — these initiatives are likely to fail.

Digital Use of "Crowds”

Authors: Don Scheibenreif and Michael Shanler

Why? • Consumer goods companies

in touch with customers

• Better crowdsourcing technology

• Affinity for culture and style of the consumer

Flags • Increase in crowdsourcing

applications in online consumer goods platforms in 2014

• Crowdsourced revenue boost

37


#GartnerSYM

By 2024, at least 10% of activities potentially injurious to human life will

require mandatory use of a non-override "smart system"

Machines Already Decide Our Safety …

Authors: Ken McGee, Steve Prentice

Why? • Popular acceptance?

• Mandated deployment?

• Legal and punitive ramifications

Flags • Automated assist as standard

equipment increases

• Insurance premiums decrease through 2015

• Legislative discussions

What to do? CIOs and IT leaders should help identify where and how the deployment of automated systems might improve product safety and/or enhance competitive attractiveness

38


#GartnerSYM

The Internet of Things Becomes the Internet of Everything

# of people here

# people visited

Wait time

Reservation service

Location

Diagnostics

Movies watched

Time to green

# of cars: no stop

# of cars: stopped

Social network

Location

Calendar/Journal

Credit history

Schedule

Expected disruptions

Places

Information

Things

People

39


#GartnerSYM

40


#GartnerSYM

41


#GartnerSYM

42


#GartnerSYM

43


#GartnerSYM

44


#GartnerSYM

45


#GartnerSYM

46


#GartnerSYM For more information, stop by Experience Gartner Research Zone.

47


#GartnerSYM

Recommended Gartner Research

Gartner's Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing

Economics, Risk, Opportunity and Innovation Daryl C. Plummer and others (G00238808)

Digitalizing the Business Mark P. McDonald and Andy Rowsell-Jones (G00233511)

Maverick* Research: Judgment Day, or Why We Should Let Machines Automate Decision

Making Nigel Rayner (G00219673)

Hype Cycle for Human-Computer Interaction, 2013 Adib Carl Ghubril and Steve Prentice (G00252515)

Technology Overview: Quantified Self Mike Gotta (G00254148)

The Disruptive Era of Smart Machines Is Upon Us (G00257743)

Hype Cycle for Data and Collaboration Security, 2013 Jay Heiser (G00239713)

Hype Cycle for the Internet of Things, 2013 Hung Lehong (G00252763)

Overcome the Four Inhibitors of Data-Driven Marketing Andrew Frank (G00239753 )

Cool Vendors in 3D Printing, 2013 Pete Basiliere, et al (G00250450)

Emerging Technology Analysis: 3D Printing Pete Basiliere (G00237313)

For more information, stop by Experience Gartner Research Zone.

48

http://www.gartner.com/document/2206716





















#GartnerSYM

• Plataforma TIBCO IntelliEDGE para Energia Elétrica

Global Energy Solutions

O que nos resta fazer?


#GartnerSYM



Como posso me diferenciar?

Celso Chapinotte

Diretor Gartner - MG

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

50


#GartnerSYM



Como posso me diferenciar?

Celso Chapinotte

Diretor Gartner - MG

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

ESTUDAR e Trabalhar

51


#GartnerSYM

KEEP CALM AND TRUST

Acesse www.gartner.com/events

52


#GartnerSYM

KEEP CALM AND TRUST

Acesse www.gartner.com/events

53


#GartnerSYM

KEEP CALM AND TRUST

Acesse www.gartner.com/webinars

54


#GartnerSYM

Final Thought

“Criar e comunicar o VALOR da Informação e Tecnologia para os negócios é uma Jornada, e tem que ser realizada. A responsabilidade é do Profissional de Informação e Tecnologia”.

“Informação & Tecnologia, atualmente, é o maior alavancador de produtividade empresarial e pessoal e não há melhor momento para ser um Profissional de Informação e Tecnologia”

55


#GartnerSYM

KEEP CALM

AND

TRUST

YOU

Obrigado

e

FELIZ 2014! AND

56