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2013 This Is Why Remote Testing Rocks! Jennifer Romano Bergstrom User Experience Research Leader Fors Marsh Group @romanocog

Remote Testing Rocks! Ignite at UXPA 2013

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Jon Strohl organized an Ignite session in which many of us "pitted" different UX methods against each other. In mine, I argue for why remote UX testing is the best UX method. (Of course, I like many methods, and each is "the best" in different situations, but for the sake of this presentation, I hd some fun...) See my blog post about this: http://www.forsmarshgroup.com/index.php/blog/post/uxpa-recap-part-ii-why-remote-testing-is-the-most-preferred-ux-method.

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Page 1: Remote Testing Rocks! Ignite at UXPA 2013

2013

This Is WhyRemote Testing Rocks!Jennifer Romano BergstromUser Experience Research LeaderFors Marsh Group

@romanocog

Page 2: Remote Testing Rocks! Ignite at UXPA 2013

2013

Remote Testing = Running sessions

from afar

@romanocog

Page 3: Remote Testing Rocks! Ignite at UXPA 2013

2013

Moderated Remote Testing

Un-moderated Remote Testing

@romanocog

Page 4: Remote Testing Rocks! Ignite at UXPA 2013

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Working from home

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Page 5: Remote Testing Rocks! Ignite at UXPA 2013

2013Observe

r, unseen

Participant at home

Moderator at the

office

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Page 6: Remote Testing Rocks! Ignite at UXPA 2013

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Participants in natural environment

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Page 7: Remote Testing Rocks! Ignite at UXPA 2013

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Busy participant in natural

environment

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Page 8: Remote Testing Rocks! Ignite at UXPA 2013

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Hard to reach populations

Hard to reach participants

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Page 9: Remote Testing Rocks! Ignite at UXPA 2013

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Hard to reach participants in natural environment

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Page 10: Remote Testing Rocks! Ignite at UXPA 2013

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Un-moderated Sessions = Reach lots of people fast

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Page 11: Remote Testing Rocks! Ignite at UXPA 2013

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Interview a lot of people quickly

Un-moderated Sessions = Lots of data fast

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Page 12: Remote Testing Rocks! Ignite at UXPA 2013

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Sample from the country…or the

world

Collect data from participants in your hometown

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Page 13: Remote Testing Rocks! Ignite at UXPA 2013

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Collect data from participants all over the country

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Page 14: Remote Testing Rocks! Ignite at UXPA 2013

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Collect data from participants all over the world

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Page 15: Remote Testing Rocks! Ignite at UXPA 2013

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No travel costs

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Page 16: Remote Testing Rocks! Ignite at UXPA 2013

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No traffic

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Page 17: Remote Testing Rocks! Ignite at UXPA 2013

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No annoying fellow travelers

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Page 18: Remote Testing Rocks! Ignite at UXPA 2013

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No getting sick

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Page 19: Remote Testing Rocks! Ignite at UXPA 2013

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@romanocog

No jet lag

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More time for family, friends, and fun

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And THAT is why Remote Testing rocks!Jennifer Romano Bergstromwww.forsmarshgroup.com@forsmarshgroup

@romanocog