Redesigning The Library Experience

Redesigning the Library Experience

Long Range Plan Update, June 2008

‣ Meet growing needs

‣ Renovate building

‣ Redesign website

‣ Integrate the two experiences

‣ Evolve the service model

Project goals

The Big PictureLong-Range Planning Report

Field InvestigationCode Analysis

Existing Conditions Report

Preliminary Design & Cost Estimate

Develop Construction Documents

Architectural Rendering

2007

+1 yr

+3-4 yrs?

Building Track Website Track

Redesign of Web Site

User Research

Correlation of Wayfinding Systems

Space Needs Assessment Analysis of Current Site

ProblemWe had a Big Picture,

but we didn’t have a vision.

Visioning Process

‣ Environmental scan / gap analysis

‣ Review of technology changes

‣ What is “Library 2.0”?

‣ Future needs assessment

‣ Vision statement

Environmental scan

Technology scan

WiFi

eBooks & digital libraries

RSS feeds, Podcasts, & downloadable media

Social networking applications

User tagging of catalogue records

Ratings & reviews, shareable lists, personal profiles

Recommender/notification services

Hand-held devices

“Library 2.0”?

Not Exactly.

It’s not about technology,

it’s about the service model.

Library 2.0 principles

‣ User-centered planning

‣ Participatory, user-driven services

‣ Constant & purposeful change

“Technology, while an excellent tool that libraries can use to work toward Library 2.0, is not a primary element of this model.”

-- Casey & Savastinuk

feedback

Future needs

What information, entertainment & related needs will our patrons have in 2012? 2017?

Vision statement

The library will support:

Reading - of materials in a wide variety of formats

Connecting - in physical & virtual meeting spaces

Growing - through programming & online activities

Separate tracks

Track 1: Building renovation

Rich BowraBuilding Consultant

Children's 50 0

Young Adult 10 5

Adult 10 5

Seniors 10 5

Computer training 15 10

Type Relative %

Book Clubs 5

Children's 50

Young Adult 10

Adult 10

Seniors 10

Computer training 15

0

10

20

30

40

50

Book Clubs

Children's

Young Adult

Adult

Seniors

Computer training

Programming Projections%

0 200400

600800

10001200

Adult Fictio

n

Adult Nonfic

tionChild

ren'sCirc

ulation*

Public Computers

Periodicals/re

ading areaReferenceYoung Adult

Bathrooms

Book Processing

Bookkeeper's O

ffice

Director's

Offic

e

Entrance Area

Historic Archives

Space Needs Assessment

Square Feet

Architectural work

Options: 1) A new 1,000 S.F. one (1) story addition at Area E.2) A new 2,000 S.F. one (1) story addition at Area F.3) Demolish Areas C & J, and add a 3,000 S.F. one (1) story addition at Areas C & F.4) Demolish Areas C & J, and add a two (2) story addition at Areas C & F - 3,000 S.F./floor.

Track 2: Website redesign

To the rescue

Wei Ding

Proposed redesign

Bringing it all togetherthrough user centered design

User research

What activities do patrons pursue?

What obstacles do they encounter?

How can we improve the end-to-end experience?

Research program - patrons

‣ Focus Groups

‣ Interviews

‣ Card sorts

‣ Survey

‣ Observation

Patron Input

Research program - staff

‣ Weekly card sorts

‣ Staff meeting

‣ Interviews

‣ Director input

Staff Card Sorts

Findings

Patron Activities

1 Search for & read books (79%)

Virtual

Physical

Self Serve Staff Assisted

1

Patron Activities

2

Browse DVDs or CDs (44%)

3

3

Attend programs (49%)

Attend book sale (40%)4

Explore other materials (28%)

Read newspapers & magazines

(21%)6

Study or do research (19%)7

Surf Internet / Check email

(19%)8

Hang out with friends (11%)9

Other (6%)

Explore historic archives (4%)14

2

4

6

7

8

9- pick up / print forms

- take computer class

- play with kids toys

- attend Friends group meetings

14

Play computer games (3%)15

15

13

5

55

10

1011

11

1212

13

Core

Peripheral

Supporting

Staff Activities

Time &

Labor

Monitor patron

behavior

Online research

Locate materials

in library for

patrons

Catalog & prepare

new materials to add

to collection

Teach patrons to

use catalogs,

databases, etc.

Order books

Prepare all monthly &

yearly financial reports

Write checks/payroll

Design, publicize &

conduct programs

Answer reference

questions

Coordinate Acme

receipts

ILLs

(Access PA, OCLC)

Weed collection

The 17 most time-consuming and/or labor intensive activites for staff.

Red = Computer work involved.

Count & deposit all

monies

Pay and file all

monthly, quarterly &

yearly taxes

Remote holds

Help patrons with

Internet/computer

problems

Frequency

Points of Pain

"A website that incorporates a news and events

feature... would be great. I'd like to be able to register for programs through it, and I'd like it to link to or integrate

with the library catalog better."

"It would be good to have more alternative dates and time

choices for story times.""Story times seem to be geared

towards the children of stay at home parents. As a working parent I seldom see any evening events for children."

"I finally made my first appt. to explore the

Media Archives...it's a shame that it has to have such high security - it makes it hard to visit."

"I find it hard to study/do research

sometimes, as the computers and the people (mostly teenagers) using

them tend to dominate the library..."

"I find it a little hard to browse the DVDs

since they are in those little boxes." "I'd like to be able

to view what DVDs you have online."

"I would like to be involved in the book club

but I never really hear anything - good or bad - about it."

"The space is not conducive to socializing with friends."

"Add extra computers." "I would like to have 2

computer classes per month, instead of one."

Task: Find out about library events

Online

At the

Library

Media-Upper Providence Free Library

Library Experience Redesign

Author: M. Magoolaghan

Date: 3/22/2008

Visit library website

"I have a hard time finding

out about library events."

Go

Unclear navigation;

where's the calendar?

Click on newsletter

PDFScan PDF Stop? ?

1 MB file takes long

time to download

Newsletter is from

last year

Go

Lots of signs & brochures,

but no events calendar.

Scan lobby ?Scan wall displays

& signage?

No centralized

list of events

Ask at Circ. desk Stop

Intern doesn't know

where to look

Task: Find a DVD (online)

Online

[Cont.]




Date: 3/24/2008

1. Visit library

website

"I wish there were an easier way to browse

DVDs."

Go

Unclear navigation;

no link to DVDs.

2. Click on "DCLS

card catalogue."

3. Enter title: "An

Inconvenient Truth"? ?

No way to search by

item type (e.g., DVDs)Retrieves list of 4 items,

none labeled "DVD"

The description shows it's a DVD,

but for Call # it just says "I."

?

?

4. Click on 1st link

in results list

5. Notice option for

"DVDs, Videos, etc."6. See it's not in

the Media libraryStop?

This option is buried at the bottom

of a long drop-down list of

libraries in the system

Laminated DVD covers are in

quasi-alpha order but there's

no master list of available DVDs

3. Ask at Circulation

deskStop

Library doesn't have

that DVD

Task: Find a DVD (at the library)

At the

library




Date: 3/24/2008

1. Scan lobby

"I wish there were an easier way to browse

DVDs."

Go

Unclear navigation;

DVDs are on table in the

New Fiction area

? ?2. Look thru DVD bins

Experience integration

Need help?

Use the library's website!

Guiding principle #1

Bring the building into the website and the website into the building.

Locate

Indigowww.tlcdelivers.com

Bring the building into the website...


Look for structural parallels.

What if the building entrance

were organized like a

home page?


Kill two birds with one stone.

Display web calendar on LCD

panel in lobby.


Use branding & labeling as the glue

ILLs

but avoid “library speak.”

BOTs

REF

Closed Stacks Dewey

Subject Headings

OPAC

Website redesign

1. Ability to update content directly2. Integration with DCLS resources3. Events calendar4. Targeted resources5. Feedback loop

Website - Top 5 needs

My Library Rooms Resources Web Tools

Search the Catalog

Search

Enter title

> Search Tips> My Record

Media-Upper Providence

Communities

Birth to Six

Kid Links

Teen Space

Adults

55+

Renovation Plans Approved

Library Hours

Monday, 10 a.m.-8 p.m.

Tues.-Thurs., 10 a.m.-9 p.m.

Friday, 10 a.m.-6 p.m.

Sat., 10 a.m.-4 - p.m.

Sun., 1 p.m.-4 p.m.

> Holiday Closings

Support the Library

> Volunteer

> Join Friends

of the Library

> Contribute to

the Fund Drive

Patron Poll

Help us prioritize our budget.

Which materials are most

important to you?

= Books

= DVDs

= Books on tape

= Playaways

= Other (please explain):

Site Map | Site Search

June EventsJanuary Events

- 1/4, 11a.m.: Storytime

- 1/11, 7 p.m.: Friends meeting

- 1/17 8 p.m.: Gardening group

- 1/22, 7 p.m.: Book discussion

> Event Keeper

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DCLS Links

> NextReads

> Audio books

> Grand Kits

2

3

4

5

1

Top 5 needs

1. Easily update content

2. Integration with DCLS

3. Events calendar

4. Targeted resources

5. Feedback loop

Building redesign

1. More computers, but segregated2. More quiet study areas3. Large, adaptable meeting space4. Access to historic archives5. Larger staff work areas

Building - Top 5 needs

Top 5 needs

1. More computers, but segregated2. More quiet study areas3. Large, adaptable meeting space4. Access to historic archives5. Larger staff work areas

Nook

Storage

Young Adult

Reference Area

Fiction Stacks

Entry Foyer

Parking

Staff Work Area

Work Room

Staff Lounge

Children's Area

Computers

Non-Fiction Stacks

Periodicals / Reading Area

Parking

Bathroom

Director'sOffice

Ramp

BathroomCirculation

Desk?1st Floor Layout

Next steps

‣ Create envisionments

‣ Present design ideas to community

‣ Continue to solicit feedback

‣ Focus on fundraising

Closing thoughts

“The social and cultural functions of built spaces have become inseparable from the simultaneous operation of multiple communication systems within and among them. Architecture no longer can (if it ever could) be understood as an autonomous medium of mass, space, and light, but now serves as the constructed ground for encountering and extracting meaning from cross-connected flows of aural, textual, graphic, and digital information through global networks.”

-- William J. Mitchell, Placing Words

Rough Translation

Libraries that figure out how to integrate physical & digital resources will thrive.

Those that don’t risk a different fate...

irrelevance.

Questions? Comments?

feedback