BASAVARAJ PATIL

QUALITY AWARDS

QUALITY?

What does the term quality mean?

“Quality” represents the extent to which a good/service meets or exceeds expectations Overall Quality

Quality along many dimensions

term used for today’s new concept of quality is total quality management

QUALITY AWARDS

Quality awards: special recognition

Strive for excellence

Generate interest in quality programs

Meet challenges

QUALITY AWARDS

Rajiv Gandhi National Quality Award

The Golden Peacock National Quality Award.

IMC Ramkrishna Bajaj National Quality Award

Malcolm Baldrige National Quality Award (MBNQA)

The Deming Prize

RAJIV GANDHI NATIONAL QUALITY AWARD

Instituted by BIS in 1991

It’s a annual feature

Designed similar to Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.

RGNQA HELP’S INDUSTRY

Encouraging improvements, consumer satisfaction

Recognize improved quality

Guideline to evaluate own quality

Providing specific guidance

RAJIV GANDHI NATIONAL QUALITY AWARD

Large scale manufacturing

Small scale manufacturing

Large scale service sector

Small scale service sector

BEST of ALL

RAJIV GANDHI NQA ASSESMENT CRITERIA

Large scale Org Leadership

Policies

Objectives

HRM

Resources

Process

Employee satisfaction

Business results

Small scale Org Leadership

HM

Processes

Customer focused results

Impact On society

Business results

THE GOLDENPEACOCK AWARD.

Institute of Directors in February 1991

Total Quality improvements in manufacturing as well as service organisations in India

presented at the World Congress on Total Quality

stimulates and helps organisations to rapidly accelerate the pace of customer-oriented improvement process

GOLDEN PEACOCK AWARDS

scoring and feedback are based on three evaluation dimensions:

(1) Approach (2) Deployment and (3) Results

MBNQA- WHAT IS IT?

Award named after the former Secretary of Commerce – Regan Administration

Intended to reward and stimulate quality initiatives

Given to no more that two companies in each of three categories; manufacturing, service, and small business

Past winners; Motorola Corp., Xerox, FedEx, 3M, IBM, Ritz-Carlton

THE DEMING PRIZE

Given by the Union of Japanese Scientists and

Engineers since 1951

Named after W. Edwards Deming who worked

to improve Japanese quality after WWII

Not open to foreign companies until 1984

Florida P & L was first US company winner

THE DEMING PRIZE

Both individuals and organizations qualify for the Deming prize

Annually presented to companies that show improvement in the field of total quality management

No industry barrier

Divisions of a company

HOW TO DECIDE THE WINNERS???

How well is TQM implemented

Rules and regulations

Depending on production and non-production parts of the firm.

IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD

Instituted in 1997

objectives

Promote quality awareness and practices in Indian Business

Recognize achievements of Indian companies in the field of quality

Publicize successful quality strategies and programs

IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD

The Quality Award is presented every year to Companies in

Manufacturing organizations

Service organizations

Small Businesses

Overseas Organizations

Education and

Health Care

IMPACT OF QUALITY AWARDS ON TQM

Stimulate companies to improve quality and productivity

Recognize the achievements of the companies

Providing guidance to the companies

HOW QUALITY AWARDS HELP BUSINESS

Identify a critical process that needs improving

Identify an organization that excels in this process

Improve the critical process

develop a benchmarking, best practice, and business excellence information to serve the needs of companies

CONCLUSION

While leading organisations compete to win awards, the main purpose of these awards is to encourage more companies to adopt quality management principles

The models are practical tools; they help organisations to measure where they are now and where they want to be in the future.

The models also help organisations to create a plan to reduce the gap between these positions.

Thank you