Peak Performance System

Process Implementation ModelSeptember 9, 2011

• Now• Short term focus, forecasts• Execution• Results• Fighting FiresRunning the

Business

• Future, long-range forecasts• Vision• Fast Forwarding• Planning• Rehearsal/Practice• Review

Changing the Business

Business Success

Peak Performance System

• Review• Game Plan

• Execution• Vision

Mindset Deliberate Rehearsal/Practice

Metrics

Fast-forwarding

Peak Performance System

Input Process Output

Process Implementation

TalentResourcesPlatforms

LeadershipAccountabilityCommunicationTeamworkWorkflow

ResultsMetrics

VisionFast ForwardingMindsetPlanning

Game PlanRehearsal/Practice

ExecutionReview

Owners

Drivers

Accountable

ComponentsCEOExecutive TeamVPsDirectorsTeamsIndividualsFunctionsGroupsTask Forces

$$$$$

Customer Satisfactio

n

Quality Products

Market Share

Vision

Leadership

(Competencies)

Coaching(Process)

Feedback(Performance)

Continuous

Improvement(Data,

Review)

Success Behaviors

Mindset•Confidence•Resilience•Discipline

Opportunities

• Products• Customers• Markets

Challenges

• Political• Financial• Cultural• Competition• Legal

Barriers

• Internal• External

Fast-Forwarding

Roles•Who?•When?

Responsibilities•What?•Where?

Steps•Process•How?•When?

Game Plan

Workflow

Training

•Peak Performance System

•Process•Checklists

Preparation •Mental

•Physical

Feedback

•Specific•Concrete

•Immediate

Deliberate Rehearsal/Practice

Discipline

Confidence

Resilience

Agility

Strength

Speed

Execution “In The Zone”

Did we follow the Game Plan?

Drop Keep Improve

Review

Product Quality Customer Satisfaction

Application Support Team

Process Implementation Team

Service Delivery Model

First CutTalent Management

PerformanceManagement

•Profiling•Recruiting•Selection•Deployment•Development•Retention

Process Implementation

Priority Council Service Delivery

Current Integration

Process Implementation (pieces to be integrated)

Customer Service

Account Managment

Product Developmen

t

Business Developmen

t

Quality Assurance

Professional Services Group

Product Development

Business Development

Application Support

Quality Assurance

Talent Management

Recruiting

Selection

DeploymentDevelopment

Retention

Job DescriptionCulture FitCompetenciesMindsetCultural

Architecture

Process Implementation

Leadership •Training•Feedback•Coaching

Performance Management

Development

Performance

Feedback Results

Goals

Culture

Accountability

Effective Communication

Knowledge TransferTeamwork

Continuous Improvement

Luis Valdes, Ph.D. CEO http://www.performancevertical.com 404-357-7335

Performance Vertical Consulting