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Cloud Marina CRMForce.com Powered
Case Study Highlights
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PORTO MONTENEGRO
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
ABOUT PORTO MONTENEGRO
The number of large yachts under construction has more than tripled over the past ten years. Few marinas in the world can accommodate superyachts let alone offer onshore provisions and crew services to complement the standards of the facilities found onboard. Porto Montenegro aims to redress this issue, becoming the Mediterranean’s most comprehensive nautical facility, and homeport, for yachts of any size.
Born out of the vision of its chief investor, Canadian businessman Peter Munk, Porto Montenegro’s marina utilises the existing infrastructure of the former Yugoslav naval facility, upon which it is built. Currently offering 400 berths for yachts 12-180m, it is planned by completion to offer 850, of which 350 will be specifically for superyachts - the largest offering in Europe.
Complemented by five private residential buildings, totalling 130 apartments of which all are sold, a five-star Regent Hotel and Residences, shops, restaurants, sports and leisure facilities, Porto Montenegro has attracted a vibrant year-round international community.
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Visual Marina Provides Real Time AccessCloud Marina CRM
Porto Montenegro Case Study Highlights
The Visual Marina is the heart of the Avandel Marina solution used by Porto Montenegro to deliver unparalleled customer service.
Porto operators can now visually see all vessels, berth availability, clients in the marina, arrivals, departures.
Ease of booking is now as simple as clicking on available berths.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
See Everything, Do Everything From One Screen
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
High quality, client specific, targeted Berth related sales proposals are now a click away.
No more waiting for graphics teams, and marketing departments to spend days generating high quality proposals.
Sales managers can easily generate their own, dramatically increasing response times to potential customers.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Increase Value By Great Looking Sales Berth Proposals
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Dock Masters can now easily see arrivals and departures on tablets and mobile phones.
Sales managers can now Anticipate arriving customers, see their full profiles via single click.
Scheduled departures are accessible by all.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Increase Service With Arrivals / Departures
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Sail in and Sail Out operations now take only minutes to complete with electrical meters reading and digital signature capture on Salesforce1.
Clients can now simply begin to enjoy their marina experience faster with quick single click procedures.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Minimize Marina Sail In / Sail Out Procedures
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
On a scheduled or ad-hoc basis, marina operators can walk the docks conducting inspections of all berths.
They can check to ensure the vessels are present, and report incidents via automated tickets and work orders.
Marina Mobile dock walk app works offline, and supports photos, videos, voice, ticket creations.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Marina Dock Walk Mobile App Increases Quality
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Facilities can now track all sites, units, jetties, berths, installed assets, equipment, etc.
All tickets, work orders are part of the Marina CRM system enabling full efficiencies by facilities operations.
Marina CRM supports timekeeping, geolocation and all relevant reporting.
Scheduled maintenance and ad-hoc request are all easily managed.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Facility Operations Run Smoothly
Tracking spendings per building/condo association
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Avandel Cloud Marina has enabled full Management Visibility into all sales, marketing, service, facility operations.
Managers can have at their immediate visibility full analytics, reporting, weather its in the form of web based reports or mobile friendly dashboards.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Management Sales Reports/Dashboards
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Send Relevant, Targeted Marina Communications
Send a Yacht Club brochure to all yachts bigger than 20 meters x hour after arrival• Send a Captain's Dinner invitation to captains of boats currently in marina
• Welcome Mail - Send a list of Porto Events x hours after arrival that will be happening during their stay in their native language
• Welcome Mail to First Time Visitors - Send a list of amenities x hours after arrival
• Real-time input of new leads at an event and ability to establish first time contact minutes after signup
Client Engagement Life Cycle
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Avandel’s Cloud Marina CRM solution includes a business user friendly landing page editor so Porto Montenegro can create and publish their own content for calls to action such as event registrations.
The Marina marketing modules allow targeted event driven communications to specific groups of clients, and include calls to action in emails via landing pages.
Marina Cloud landing pages are pre-integrated with Google Ads and Analytics.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Porto Montenegro Increases Customer Engagement via Events, Calls To Action Landing Pages
Visual Editor
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Porto Marina operators can now see all of a customer's touchpoints in a single screen.
From initial inquiry to berth ownership and rentals, Porto Montenegro can offers unparalleled service.
All client engagement managers across the marina, property, facilities, and service have all the information at their fingertips at all times, mobile and web.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Increase Customer Servicevia Lifecycle Touchpoints Visibility
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Operational efficiency has been dramatically increased by having all financials inside salesforce.com
Avandel has integrated financialforce.com into its Marina CRM offering to enable a full fledged enterprise quality financial accounting system inside a single unified system.
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Integrated Finance Runs Marina Backend
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Cloud Marina CRM Porto Montenegro Case Study
Highlights
Compliance with government reporting needs are now as simple as a click from the Marina CRM..
15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
Porto Increases Compliance Efficiencies
Automatic Generation of Government Reports
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15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected] | www.avandel.com
We are a team of innovators, consultants and Salesforce certified
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> 15 PDOAppexchange apps built for others
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